Pest-End Increceived a complaint in the mail from Mr*** *** (Complaint #***) and frankly we are unsure whyI have attached a copy of the signed agreement that Mr*** agreed to on June 16, and if you look at the contract, we do not have any small print or hidden clausesIt is a
very basic agreement and anything that is of importance is actually bolded on the contracts.Due to Mr*** signing the contract on June 16, he fell in to our spring category which means that he can have his spring service performed anytime between January and June.On the contract it explains that the customer will have two exterior treatments performed throughout the year, one in the spring and one in the fallHis first treatment, which included an exterior treatment was on June 16th, this was his spring applicationMr***, also had follow up treatments on July 30th, August 22nd, and September 19th of During the August 22nd treatment, the exterior of the home was treated, this was counted as his fall treatmentThis shows that two exterior treatments were performed during the year of 2014, which is what is included on the contractMr*** feels that the exterior treatments should have been separate treatments and not during a call that he had madeI am unsure why he feels this way or where he thinks that is stated, but all the contract states is that he will receive two exterior treatments at a minimum, which he did.Mr*** also had a treatment for mice performed on January 9, 2015, which technically was the start of the new contract againThis was a service that he called in for and never complained at that time about missing a servicePest-End went out again on April 6, to perform our spring exterior treatment per the agreementPest-End also went out again on May 8th, due to Mr*** calling our office for another mouse complaintAgain at this time he did not complain about any of our services or any issues that he had with our company.The only time he had an issue was when we called him to tell him around the end of May to tell him that he still had a balance of $owed to our companyAt that time, he decided to tell us he was unhappy with what we had done and that we did not hold up our end of the agreementWe tried to work with Mr*** and offered additional services and he did not want thatPest-End also feels like we went above and beyond by offering him to pay only $(half of the contract) if he wanted to cancel, even though he had already had the spring treatment to the exterior of the home as well as additional servicesHe still did not want to agree with that negotiationAt that time, Mr*** was told that if no payment was made, he would be sent to collectionsThis is not a threat or a way to intimidate Mr***, but more as a fact of our company policiesIf a customer does not pay for service rendered and is not willing to work out some sort of agreement, that customer is sent to collections. That is currently where our company stands with this situationPlease let me know if you need anything else
My agreement with Pest End Inc was based on an understanding that I'll pay $500 for one year of service. This ranged from June 2014 to June 2015. Contrary, to what is claimed I had called and inquired about my second treatment and was told that it would happen in April and I'll receive an email to that effect. I was informed that I wasn't due. The technician who came in August did not treat the exterior he only sprayed the perimeter of the basement interior. This was done on my insistence. This notion of we sprayed the exterior along with a service call that I initiated wasn't what I agreed too. I was informed that exterior treatments would take place uninitiated and that I would receive a report and note on my door. I received no report for "fall" similar to what I received in April. I had called and complained about the lackluster performance of the technician that came out in August. This is why another service was initiated in September. I never agreed to make advance payments or additional payments within a 1 year period. This classification of me being a spring customer is contentious too. I believe my classification was to be a fall customer since my contract started in late June of 2014 and was non-existent prior to that date. In light of this and what I had previously mentioned I believe I am not liable for any service fees. The contract says Fall customers must let the company know by July the latest to cancel. I have dutifully done so and thus, severed my relationship with Pest End Inc. If I really owed money and April Service was the start of a new year then payment should have been demanded that day. They were quick to demand payment up front previously. The reason they didn't this instance was because they know I'm right. So this confusion about why I'm refusing to pay is quite evident. To reiterate I paid $500 for June 2014 to June 2015 and I cancelled. Why are they hard pressed to compendium this is beyond me.Thank you.
Regards,
[redacted]
Pest-End Increceived a complaint in the mail from Mr*** *** (Complaint #***) and frankly we are unsure whyI have attached a copy of the signed agreement that Mr*** agreed to on June 16, and if you look at the contract, we do not have any small print or hidden clausesIt is a
very basic agreement and anything that is of importance is actually bolded on the contracts.Due to Mr*** signing the contract on June 16, he fell in to our spring category which means that he can have his spring service performed anytime between January and June.On the contract it explains that the customer will have two exterior treatments performed throughout the year, one in the spring and one in the fallHis first treatment, which included an exterior treatment was on June 16th, this was his spring applicationMr***, also had follow up treatments on July 30th, August 22nd, and September 19th of During the August 22nd treatment, the exterior of the home was treated, this was counted as his fall treatmentThis shows that two exterior treatments were performed during the year of 2014, which is what is included on the contractMr*** feels that the exterior treatments should have been separate treatments and not during a call that he had madeI am unsure why he feels this way or where he thinks that is stated, but all the contract states is that he will receive two exterior treatments at a minimum, which he did.Mr*** also had a treatment for mice performed on January 9, 2015, which technically was the start of the new contract againThis was a service that he called in for and never complained at that time about missing a servicePest-End went out again on April 6, to perform our spring exterior treatment per the agreementPest-End also went out again on May 8th, due to Mr*** calling our office for another mouse complaintAgain at this time he did not complain about any of our services or any issues that he had with our company.The only time he had an issue was when we called him to tell him around the end of May to tell him that he still had a balance of $owed to our companyAt that time, he decided to tell us he was unhappy with what we had done and that we did not hold up our end of the agreementWe tried to work with Mr*** and offered additional services and he did not want thatPest-End also feels like we went above and beyond by offering him to pay only $(half of the contract) if he wanted to cancel, even though he had already had the spring treatment to the exterior of the home as well as additional servicesHe still did not want to agree with that negotiationAt that time, Mr*** was told that if no payment was made, he would be sent to collectionsThis is not a threat or a way to intimidate Mr***, but more as a fact of our company policiesIf a customer does not pay for service rendered and is not willing to work out some sort of agreement, that customer is sent to collections. That is currently where our company stands with this situationPlease let me know if you need anything else
My agreement with Pest End Inc was based on an understanding that I'll pay $500 for one year of service. This ranged from June 2014 to June 2015. Contrary, to what is claimed I had called and inquired about my second treatment and was told that it would happen in April and I'll receive an email to that effect. I was informed that I wasn't due. The technician who came in August did not treat the exterior he only sprayed the perimeter of the basement interior. This was done on my insistence. This notion of we sprayed the exterior along with a service call that I initiated wasn't what I agreed too. I was informed that exterior treatments would take place uninitiated and that I would receive a report and note on my door. I received no report for "fall" similar to what I received in April. I had called and complained about the lackluster performance of the technician that came out in August. This is why another service was initiated in September. I never agreed to make advance payments or additional payments within a 1 year period. This classification of me being a spring customer is contentious too. I believe my classification was to be a fall customer since my contract started in late June of 2014 and was non-existent prior to that date. In light of this and what I had previously mentioned I believe I am not liable for any service fees. The contract says Fall customers must let the company know by July the latest to cancel. I have dutifully done so and thus, severed my relationship with Pest End Inc. If I really owed money and April Service was the start of a new year then payment should have been demanded that day. They were quick to demand payment up front previously. The reason they didn't this instance was because they know I'm right. So this confusion about why I'm refusing to pay is quite evident. To reiterate I paid $500 for June 2014 to June 2015 and I cancelled. Why are they hard pressed to compendium this is beyond me.Thank you.
Regards,
[redacted]