Pest Guys

The customer signed up for services with our company on June 15, The services included a Brown Recluse treatment for $and a pest control treatment for $Mrs stated at that time she would let us know later on if she wanted more pest control treatments because at the time of signing
up she didn't know how long she would live there because her lease was coming upThe services were completed on June 20, The customer was informed when signing up for the services that there were two (2) different charges due to the Brown Recluse being a special product and treatmentThe documents that the customer signed were the invoices acknowledging the services that were performedOn June 26, we received a check for the Brown Recluse treatment of $150.00. On July 24, our office reached out to the customer to let her know of the balance still owed and she stated she thought everything was for $and she was then explained to that they were separate charges and she said she would pay but wasn't happy about itAt that time we offered to split the remaining balance with her at which time the phone was either disconnected or the customer hung upThe office tried to reach her back multiple times and never was able to make anymore contactWe have stopped all collection proceedings with this customer

After careful review of this complaint we have found that Mrs*** spoke with our sales representative on March 29, and was set up with our NPC program three sprays a yearOur company has an audit process where if a customer signs up for services a neutral third party calls back to confirm
what was discussed, ieservices, prices, etcWe completed the first service on May 18, Mrs *** called our office on June 2, to state that we did not do the treatment that she was expecting and that we were to treat for fleas on the inside of her home not in the lawnAt that time we explained that we would split the balance of the original service and discount the Flea treatment due to the misunderstandingMrs *** at that time stated that she did not want to pay for that service and then would not agree to pay for the service that was already completedWe have taken care of the balance on our end and her account has been cancelled and has a zero balance due

This customer has an annual termite inspection contract with our company, where we come out each year to inspect for termites to keep their warranty in good standingOur records show that they had a scheduled appointment for November 7, from 12:p.mto 2:p.mMr*** called on
morning of scheduled appointment to state that he had a job interview for that time frame and couldn't go through said the scheduled appointmentAt that time, we informed him that there would be a $reschedule for not being given hour noticeHe told us at that time that he would have to call back to set up a new timeHe is correct in stating that no other appointment was schedule but the fee was for taking the appointment off of the schedule for that dayOur records then indicate that the customer spoke with our customer service representative on December 15, and informed her that they just had another company come out and do the inspection and that they are going to be using that company instead of oursWe have spoken with this customer on numerous occasions since about the reschedule fee and they have refused to pay due to the fact that they state they never actually "rescheduled" the appointment just cancelled the originalWe have cleared their account on our end and there is no balance due

This customer has an annual termite inspection contract with our company, where we come out each year to inspect for termites to keep their warranty in good standingOur records show that they had a scheduled appointment for November 7, from 12:p.mto 2:p.mMr*** called on
morning of scheduled appointment to state that he had a job interview for that time frame and couldn't go through said the scheduled appointmentAt that time, we informed him that there would be a $reschedule for not being given hour noticeHe told us at that time that he would have to call back to set up a new timeHe is correct in stating that no other appointment was schedule but the fee was for taking the appointment off of the schedule for that dayOur records then indicate that the customer spoke with our customer service representative on December 15, and informed her that they just had another company come out and do the inspection and that they are going to be using that company instead of oursWe have spoken with this customer on numerous occasions since about the reschedule fee and they have refused to pay due to the fact that they state they never actually "rescheduled" the appointment just cancelled the originalWe have cleared their account on our end and there is no balance due

The customer signed up for services with our company on June 15, 2017. The services included a Brown Recluse treatment for $150.00 and a pest control treatment for $84.00. Mrs stated at that time she would let us know later on if she wanted more pest control treatments because at the time of signing...

up she didn't know how long she would live there because her lease was coming up. The services were completed on June 20, 2017. The customer was informed when signing up for the services that there were two (2) different charges due to the Brown Recluse being a special product and treatment. The documents that the customer signed were the invoices acknowledging the services that were performed. On June 26, 2017 we received a check for the Brown Recluse treatment of $150.00.  On July 24, 2017 our office reached out to the customer to let her know of the balance still owed and she stated she thought everything was for $150.00 and she was then explained to that they were separate charges and she said she would pay but wasn't happy about it. At that time we offered to split the remaining balance with her at which time the phone was either disconnected or the customer hung up. The office tried to reach her back multiple times and never was able to make anymore contact. We have stopped all collection proceedings with this customer.

After careful review of this complaint we have found that Mrs. [redacted] spoke with our sales representative on March 29, 2016 and was set up with our NPC program three sprays a year. Our company has an audit process where if a customer signs up for services a neutral third party calls back to confirm...

what was discussed, ie. services, prices, etc. We completed the first service on May 18, 2016. Mrs [redacted] called our office on June 2, 2016 to state that we did not do the treatment that she was expecting and that we were to treat for fleas on the inside of her home not in the lawn. At that time we explained that we would split the balance of the original service and discount the Flea treatment due to the misunderstanding. Mrs [redacted] at that time stated that she did not want to pay for that service and then would not agree to pay for the service that was already completed. We have taken care of the balance on our end and her account has been cancelled and has a zero balance due.