Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
After speaking to Mr. [redacted] we agreed to credit the entire amount.Mr. [redacted] was a customer for 10 years and we felt even though we did perform a partial service we were happy to do so.
Complaint: [redacted]
I am rejecting this response because:
We were promised a letter releasing us from any financial responsibility for the past due bill. We have yet to see correspondence stating a full credit and a zero due. Regards,
[redacted]
In answer to your claim#[redacted] posted on November 11, 2015, it is important to clarify that we always send our customers invoices after service has been rendered to inform our customers that the service has been completed. Just like the customer mentioned, we did agree to service on a bi-monthly...
basis. Which means six services every two months throughout a period of twelve months. Services were rendered as follows:10-2-2014/ on time 12-23-2014/ on time 2-25-2015/ on time4-15-2015/ on time 7-13-2015/ service delaylast service still pending As you can see there was a delay in service rendered in July which should have been done in June 2015 but was not due to a software upgrade on our part. All credits have been applied to the invoices on the customer’s account with a credit of one remaining service.In regards to the pending service we have contacted the customer to schedule and complete the service on November 5, 2015 but have been rejected over the phone. We are still willing to complete the last remaining service in the contract if the customer will allow us to do so. If you have any further questions, Please do not hesitate to contact us.Thank you.
To whom it may concern, Mr. [redacted] scheduled to have this treatment done; Pest Shield Pest Control does not randomly decide to treat customers' homes without their prior authorization. Mr. [redacted] came into our corporate office and paid with a check for the contracted service and never once expressed...
any dissatisfaction. We would have been happy to try to resolve any issues at that time. We are not sure why he paid for a service that he did not want. He specifically scheduled it with our company. If Mr. [redacted] would like a refund, even though he scheduled it, we would consider that. I hope we can resolve this, as Pest Shield Pest Control has never (in 18 years) been accused of stealing or charging for services not rendered.
On May 20, 2016,[redacted], President of Pest Shield Pest Control, spoke with Mr. [redacted] and came to an agreement to fully credit his service in question even though we had proof of acknowledgment by Mrs. [redacted] and GPS tracking, that we have installed on our vehicles, proving that were at the residence on that day. Mr. [redacted] then received through email a copy of his transactions with a zero balance of his account. This is what the customer requested and received. For him to claim that he has yet to see correspondence stating a full credit and zero balance is untrue. Attached is proof of this with time and date. [redacted]-Office ManagerPest Shield Pest Control, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
After speaking to Mr. [redacted] we agreed to credit the entire amount.Mr. [redacted] was a customer for 10 years and we felt even though we did perform a partial service we were happy to do so.
Complaint: [redacted]
I am rejecting this response because:
We were promised a letter releasing us from any financial responsibility for the past due bill. We have yet to see correspondence stating a full credit and a zero due. Regards,
[redacted]
In answer to your claim#[redacted] posted on November 11, 2015, it is important to clarify that we always send our customers invoices after service has been rendered to inform our customers that the service has been completed. Just like the customer mentioned, we did agree to service on a bi-monthly...
basis. Which means six services every two months throughout a period of twelve months. Services were rendered as follows:10-2-2014/ on time 12-23-2014/ on time 2-25-2015/ on time4-15-2015/ on time 7-13-2015/ service delaylast service still pending As you can see there was a delay in service rendered in July which should have been done in June 2015 but was not due to a software upgrade on our part. All credits have been applied to the invoices on the customer’s account with a credit of one remaining service.In regards to the pending service we have contacted the customer to schedule and complete the service on November 5, 2015 but have been rejected over the phone. We are still willing to complete the last remaining service in the contract if the customer will allow us to do so. If you have any further questions, Please do not hesitate to contact us.Thank you.
To whom it may concern, Mr. [redacted] scheduled to have this treatment done; Pest Shield Pest Control does not randomly decide to treat customers' homes without their prior authorization. Mr. [redacted] came into our corporate office and paid with a check for the contracted service and never once expressed...
any dissatisfaction. We would have been happy to try to resolve any issues at that time. We are not sure why he paid for a service that he did not want. He specifically scheduled it with our company. If Mr. [redacted] would like a refund, even though he scheduled it, we would consider that. I hope we can resolve this, as Pest Shield Pest Control has never (in 18 years) been accused of stealing or charging for services not rendered.
On May 20, 2016,[redacted], President of Pest Shield Pest Control, spoke with Mr. [redacted] and came to an agreement to fully credit his service in question even though we had proof of acknowledgment by Mrs. [redacted] and GPS tracking, that we have installed on our vehicles, proving that were at the residence on that day. Mr. [redacted] then received through email a copy of his transactions with a zero balance of his account. This is what the customer requested and received. For him to claim that he has yet to see correspondence stating a full credit and zero balance is untrue. Attached is proof of this with time and date. [redacted]-Office ManagerPest Shield Pest Control, Inc.