With evidence of rodents in my utility room, I called PestNow, from whom I have a yearly service. I had the most amazing service provider, Jodie Jones, come out. This gentleman was so experienced and efficient; he explained the problem, provided traps in strategic places, and assured me that he would come as long as needed to resolve the problem. He did. I am so grateful and highly recommend the company and Jodie for the wonderful service he provided.
Looking at the account it appears the structure has had a chronic history of some type of termite activity or reports for years showing a chronic history of activity In it was treated for termites in another area of the garage, in it was treated again for termites, in and we were requested by the owners to respond for investigation of termite activity where in the customer stated he felt there may be damages in one area of a bed room Termite warranties are renewable every year with homes with chronic issues in mind such as this.In not only termites were found again but also carpenter bees which is considered a wood destroying insect that normally needs to be addressed for settlement which was treated as part of that service Our issues with this case is timing Evidence is documented that the house has had a history of termites, that much is documented Second, had the consumer had these questions then he had every right to call another company in, get a second opinion and hire another company or find a company that would disclaim our findings Instead, the consumer used the treatment, the report to get through settlement....THEN brings this up and would like a refund Our company has had a policy for ten years, if we make a finding and there is doubt we will send a manager out to meet the consumer or the other company and if the finding cannot be duplicated we will treat for free However, you cannot use the report to get through settlement, collect the fees owed to you by selling or buying the house and then cry fowl....does not work that way Request for refund deniedRusty M [redacted] Corporate Technical Director PestNow Operations
It is unfortunate the agents involved did not notify the parties, if that is what happened, we are hired by the Real Estate agents and work directly for them in these cases How they handle their notifications, business scheduling and matters / protocol are out of our control, we have no hand in that operation The selling and purchasing of Real Estate is handle by qualified Realtors that are very good at what they do and that is what they get paid commission to do, they have a due diligence to make sure all the proper paperwork, inspections and contracts are at the settlement table, on time and correct, and again, they are very good at doing that At that point a settlement attorney handles the case and again, they are very good at what they do So good they present all the paperwork on the proper forms for the seller or the buyer to accept or reject if there are issues or problems with ANY of the process, work or forms In this case, as always, all parties in the settlement received that paperwork and signed the forms stating that everything was correct, hence the settlement At the end of the day, the seller got paid, the Realtors got paid and the buyer got the house they wanted.....now....now after all that the seller is willing to bring up there was an err??? Why was this not brought up at the settlement table, we were not there ....they were and they signed and agreed to itunfortunately, ....case closed, sour grapesThank you as always for hearing both sides
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: we only found out about the charge on the day of settlementWe were not going to push the settlement back because of this unfair chargeWe reject this vendors answer because we feel that Pest Now, who changed their name from Superior, does not operate in good faith and has poor and unethical business practicesThe Seller ALWAYS needs to be consulted before they go out and do an inspection becuase it is the responsibility of the seller, and the seller may have already chosen their pest company and got the service doneTo assume what they did is incorrect and they should pay for their mistake.Regards,
*** ***
Thank you for bringing this to our attention In order to investigate this and respond we will need the address the inspection / treatment occurredRegards,
Rusty M***
Technical Director
During a Real Estate transaction when one is selling a house or purchasing and there is a loan involved the lender typically will require a Wood Destroying Insect inspection (WDI) typically known in the industry as a termite report to protect the interest of the lender. The job of the...
inspector, regardless if they are hired by the buyer or seller, is to report evidence of termites. If you are a seller and we find evidence of termites it is frustrating, it is human nature.
In this case the agent hired us to perform the required inspection, we found evidence of termites and the agent authorized us to treat in order to get the home to settlement. Only after the treatment was performed were we made aware from the settlement company there was a conflict one agent agreeing to treatment one not, regardless it was already treated. We offered to cut the price in half and did so for a fair resolution since we were asked to treat. The treatment was put on the HUD 1 form at the half price cost to get to settlement. We did not collect the money, the settlement company did, the sellers agreed to everything on the HUD 1 form to settle the house ( I am sure there are signatures on the contract and HUD 1 form stating they agreed to all cost or the fees would not have been collected by the settlement company....if they did not agree to the settlement terms and sign it, they would not have had the fees deducted) and only now after settlement are they disputing it.
Our resolution was obviously fair and accepted, hence the signatures on the HUD 1 form at settlement agreeing to the settlement fees which was signed at settlement.
This complaint appears written by a Realtor that is upset and working with seller, how often do people sell their house? So when it is stated in their complaint "we (PestNow) always find termites" makes us wonder who is writing this complaint. At any rate, we feel our offer was fair and consistent with good business and it seems they agreed by signing the HUD 1 form allowing for collection. We are not prepared to take any further steps beyond what we have already done by the 50% reduction.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because what the vendor states is untrue.I did refute the claim, as did my realtor. I received the following response from their office when I did refute it."[redacted], Thank you for emailing. I have received the scans. It appears these are both inspection reports. Neither are treatments nor showing it still under warranty. Do you have the current warranty for the property or the treatment work order?-- Thank you,Danielle R[redacted]PestNow###-###-####"
I then followed-up with the title attorney who stated, "The seller is obligated to treat based on report furnished by buyer. Second opinion by another company is not going to help seller, he's got to treat unless seller & buyer agreed to "as is" provision in addendum of clauses A.Frustrating but that's the way it is.[redacted]###-###-#### cell"
So, my original complaint is still valid. I will also be following-up again with Maryland's Consumer Protection Board.Regards,
[redacted]
During a Real Estate transaction when one is selling a house or purchasing and there is a loan involved the lender typically will require a Wood Destroying Insect inspection (WDI) typically known in the industry as a termite report to protect the interest of the lender. The job of the...
inspector, regardless if they are hired by the buyer or seller, is to report evidence of termites. If you are a seller and we find evidence of termites it is frustrating, it is human nature.In this case the agent hired us to perform the required inspection, we found evidence of termites and the agent authorized us to treat in order to get the home to settlement. Only after the treatment was performed were we made aware from the settlement company there was a conflict one agent agreeing to treatment one not, regardless it was already treated. We offered to cut the price in half and did so for a fair resolution since we were asked to treat. The treatment was put on the HUD 1 form at the half price cost to get to settlement. We did not collect the money, the settlement company did, the sellers agreed to everything on the HUD 1 form to settle the house ( I am sure there are signatures on the contract and HUD 1 form stating they agreed to all cost or the fees would not have been collected by the settlement company....if they did not agree to the settlement terms and sign it, they would not have had the fees deducted) and only now after settlement are they disputing it.Our resolution was obviously fair and accepted, hence the signatures on the HUD 1 form at settlement agreeing to the settlement fees which was signed at settlement.This complaint appears written by a Realtor that is upset and working with seller, how often do people sell their house? So when it is stated in their complaint "we (PestNow) always find termites" makes us wonder who is writing this complaint. At any rate, we feel our offer was fair and consistent with good business and it seems they agreed by signing the HUD 1 form allowing for collection. We are not prepared to take any further steps beyond what we have already done by the 50% reduction. Thank you for working with all parties. Rusty M[redacted]Corporate DirectorPestNOw
It is unfortunate the agents involved did not notify the parties, if that is what happened, we are hired by the Real Estate agents and work directly for them in these cases. How they handle their notifications, business scheduling and matters / protocol are out of our control, we have no hand in that operation. The selling and purchasing of Real Estate is handle by qualified Realtors that are very good at what they do and that is what they get paid commission to do, they have a due diligence to make sure all the proper paperwork, inspections and contracts are at the settlement table, on time and correct, and again, they are very good at doing that. At that point a settlement attorney handles the case and again, they are very good at what they do. So good they present all the paperwork on the proper forms for the seller or the buyer to accept or reject if there are issues or problems with ANY of the process, work or forms. In this case, as always, all parties in the settlement received that paperwork and signed the forms stating that everything was correct, hence the settlement. At the end of the day, the seller got paid, the Realtors got paid and the buyer got the house they wanted.....now....now after all that the seller is willing to bring up there was an err??? Why was this not brought up at the settlement table, we were not there ....they were and they signed and agreed to it....... unfortunately, ....case closed, sour grapes.
Thank you as always for hearing both sides.
Looking at the account it appears the structure has had a chronic history of some type of termite activity or reports for years showing a chronic history of activity. In 2007 it was treated for termites in another area of the garage, in 2010 it was treated again for termites, in 2012 and...
2013 we were requested by the owners to respond for investigation of termite activity where in 2013 the customer stated he felt there may be damages in one area of a bed room. Termite warranties are renewable every year with homes with chronic issues in mind such as this.In 2016 not only termites were found again but also carpenter bees which is considered a wood destroying insect that normally needs to be addressed for settlement which was treated as part of that 400.00 service. Our issues with this case is timing. Evidence is documented that the house has had a history of termites, that much is documented. Second, had the consumer had these questions then he had every right to call another company in, get a second opinion and hire another company or find a company that would disclaim our findings. Instead, the consumer used the treatment, the report to get through settlement....THEN brings this up and would like a refund. Our company has had a policy for ten years, if we make a finding and there is doubt we will send a manager out to meet the consumer or the other company and if the finding cannot be duplicated we will treat for free. However, you cannot use the report to get through settlement, collect the fees owed to you by selling or buying the house and then cry fowl....does not work that way. Request for refund denied.
Rusty M[redacted]
Corporate Technical Director
PestNow Operations
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: of the reasons already stated. The company could not provide any proof (pictures) of termites or damage and would have held up settlement if we did not agree to treatment.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: we only found out about the charge on the day of settlement. We were not going to push the settlement back because of this unfair charge. We reject this vendors answer because we feel that Pest Now, who changed their name from Superior, does not operate in good faith and has poor and unethical business practices. The Seller ALWAYS needs to be consulted before they go out and do an inspection becuase it is the responsibility of the seller, and the seller may have already chosen their pest company and got the service done. To assume what they did is incorrect and they should pay for their mistake.
Regards,
[redacted]
Looking at the account it appears the structure has had a chronic history of some type of termite activity or reports for years showing a chronic history of activity In it was treated for termites in another area of the garage, in it was treated again for termites, in and we were requested by the owners to respond for investigation of termite activity where in the customer stated he felt there may be damages in one area of a bed room Termite warranties are renewable every year with homes with chronic issues in mind such as this.In not only termites were found again but also carpenter bees which is considered a wood destroying insect that normally needs to be addressed for settlement which was treated as part of that service Our issues with this case is timing Evidence is documented that the house has had a history of termites, that much is documented Second, had the consumer had these questions then he had every right to call another company in, get a second opinion and hire another company or find a company that would disclaim our findings Instead, the consumer used the treatment, the report to get through settlement....THEN brings this up and would like a refund Our company has had a policy for ten years, if we make a finding and there is doubt we will send a manager out to meet the consumer or the other company and if the finding cannot be duplicated we will treat for free However, you cannot use the report to get through settlement, collect the fees owed to you by selling or buying the house and then cry fowl....does not work that way Request for refund deniedRusty M [redacted] Corporate Technical Director PestNow Operations
It is unfortunate the agents involved did not notify the parties, if that is what happened, we are hired by the Real Estate agents and work directly for them in these cases How they handle their notifications, business scheduling and matters / protocol are out of our control, we have no hand in that operation The selling and purchasing of Real Estate is handle by qualified Realtors that are very good at what they do and that is what they get paid commission to do, they have a due diligence to make sure all the proper paperwork, inspections and contracts are at the settlement table, on time and correct, and again, they are very good at doing that At that point a settlement attorney handles the case and again, they are very good at what they do So good they present all the paperwork on the proper forms for the seller or the buyer to accept or reject if there are issues or problems with ANY of the process, work or forms In this case, as always, all parties in the settlement received that paperwork and signed the forms stating that everything was correct, hence the settlement At the end of the day, the seller got paid, the Realtors got paid and the buyer got the house they wanted.....now....now after all that the seller is willing to bring up there was an err??? Why was this not brought up at the settlement table, we were not there ....they were and they signed and agreed to itunfortunately, ....case closed, sour grapesThank you as always for hearing both sides
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: we only found out about the charge on the day of settlementWe were not going to push the settlement back because of this unfair chargeWe reject this vendors answer because we feel that Pest Now, who changed their name from Superior, does not operate in good faith and has poor and unethical business practicesThe Seller ALWAYS needs to be consulted before they go out and do an inspection becuase it is the responsibility of the seller, and the seller may have already chosen their pest company and got the service doneTo assume what they did is incorrect and they should pay for their mistake.Regards,
*** ***
Thank you for bringing this to our attention In order to investigate this and respond we will need the address the inspection / treatment occurredRegards,
Rusty M***
Technical Director
During a Real Estate transaction when one is selling a house or purchasing and there is a loan involved the lender typically will require a Wood Destroying Insect inspection (WDI) typically known in the industry as a termite report to protect the interest of the lender. The job of the...
inspector, regardless if they are hired by the buyer or seller, is to report evidence of termites. If you are a seller and we find evidence of termites it is frustrating, it is human nature.
In this case the agent hired us to perform the required inspection, we found evidence of termites and the agent authorized us to treat in order to get the home to settlement. Only after the treatment was performed were we made aware from the settlement company there was a conflict one agent agreeing to treatment one not, regardless it was already treated. We offered to cut the price in half and did so for a fair resolution since we were asked to treat. The treatment was put on the HUD 1 form at the half price cost to get to settlement. We did not collect the money, the settlement company did, the sellers agreed to everything on the HUD 1 form to settle the house ( I am sure there are signatures on the contract and HUD 1 form stating they agreed to all cost or the fees would not have been collected by the settlement company....if they did not agree to the settlement terms and sign it, they would not have had the fees deducted) and only now after settlement are they disputing it.
Our resolution was obviously fair and accepted, hence the signatures on the HUD 1 form at settlement agreeing to the settlement fees which was signed at settlement.
This complaint appears written by a Realtor that is upset and working with seller, how often do people sell their house? So when it is stated in their complaint "we (PestNow) always find termites" makes us wonder who is writing this complaint. At any rate, we feel our offer was fair and consistent with good business and it seems they agreed by signing the HUD 1 form allowing for collection. We are not prepared to take any further steps beyond what we have already done by the 50% reduction.
Thank you for working with all parties.
Rusty M[redacted]
Corporate Director
PestNOw
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because what the vendor states is untrue.I did refute the claim, as did my realtor. I received the following response from their office when I did refute it."[redacted], Thank you for emailing. I have received the scans. It appears these are both inspection reports. Neither are treatments nor showing it still under warranty. Do you have the current warranty for the property or the treatment work order?-- Thank you,Danielle R[redacted]PestNow###-###-####"
I then followed-up with the title attorney who stated, "The seller is obligated to treat based on report furnished by buyer. Second opinion by another company is not going to help seller, he's got to treat unless seller & buyer agreed to "as is" provision in addendum of clauses A.Frustrating but that's the way it is.[redacted]###-###-#### cell"
So, my original complaint is still valid. I will also be following-up again with Maryland's Consumer Protection Board.Regards,
[redacted]
During a Real Estate transaction when one is selling a house or purchasing and there is a loan involved the lender typically will require a Wood Destroying Insect inspection (WDI) typically known in the industry as a termite report to protect the interest of the lender. The job of the...
inspector, regardless if they are hired by the buyer or seller, is to report evidence of termites. If you are a seller and we find evidence of termites it is frustrating, it is human nature.In this case the agent hired us to perform the required inspection, we found evidence of termites and the agent authorized us to treat in order to get the home to settlement. Only after the treatment was performed were we made aware from the settlement company there was a conflict one agent agreeing to treatment one not, regardless it was already treated. We offered to cut the price in half and did so for a fair resolution since we were asked to treat. The treatment was put on the HUD 1 form at the half price cost to get to settlement. We did not collect the money, the settlement company did, the sellers agreed to everything on the HUD 1 form to settle the house ( I am sure there are signatures on the contract and HUD 1 form stating they agreed to all cost or the fees would not have been collected by the settlement company....if they did not agree to the settlement terms and sign it, they would not have had the fees deducted) and only now after settlement are they disputing it.Our resolution was obviously fair and accepted, hence the signatures on the HUD 1 form at settlement agreeing to the settlement fees which was signed at settlement.This complaint appears written by a Realtor that is upset and working with seller, how often do people sell their house? So when it is stated in their complaint "we (PestNow) always find termites" makes us wonder who is writing this complaint. At any rate, we feel our offer was fair and consistent with good business and it seems they agreed by signing the HUD 1 form allowing for collection. We are not prepared to take any further steps beyond what we have already done by the 50% reduction. Thank you for working with all parties. Rusty M[redacted]Corporate DirectorPestNOw
It is unfortunate the agents involved did not notify the parties, if that is what happened, we are hired by the Real Estate agents and work directly for them in these cases. How they handle their notifications, business scheduling and matters / protocol are out of our control, we have no hand in that operation. The selling and purchasing of Real Estate is handle by qualified Realtors that are very good at what they do and that is what they get paid commission to do, they have a due diligence to make sure all the proper paperwork, inspections and contracts are at the settlement table, on time and correct, and again, they are very good at doing that. At that point a settlement attorney handles the case and again, they are very good at what they do. So good they present all the paperwork on the proper forms for the seller or the buyer to accept or reject if there are issues or problems with ANY of the process, work or forms. In this case, as always, all parties in the settlement received that paperwork and signed the forms stating that everything was correct, hence the settlement. At the end of the day, the seller got paid, the Realtors got paid and the buyer got the house they wanted.....now....now after all that the seller is willing to bring up there was an err??? Why was this not brought up at the settlement table, we were not there ....they were and they signed and agreed to it....... unfortunately, ....case closed, sour grapes.
Thank you as always for hearing both sides.
Looking at the account it appears the structure has had a chronic history of some type of termite activity or reports for years showing a chronic history of activity. In 2007 it was treated for termites in another area of the garage, in 2010 it was treated again for termites, in 2012 and...
2013 we were requested by the owners to respond for investigation of termite activity where in 2013 the customer stated he felt there may be damages in one area of a bed room. Termite warranties are renewable every year with homes with chronic issues in mind such as this.In 2016 not only termites were found again but also carpenter bees which is considered a wood destroying insect that normally needs to be addressed for settlement which was treated as part of that 400.00 service. Our issues with this case is timing. Evidence is documented that the house has had a history of termites, that much is documented. Second, had the consumer had these questions then he had every right to call another company in, get a second opinion and hire another company or find a company that would disclaim our findings. Instead, the consumer used the treatment, the report to get through settlement....THEN brings this up and would like a refund. Our company has had a policy for ten years, if we make a finding and there is doubt we will send a manager out to meet the consumer or the other company and if the finding cannot be duplicated we will treat for free. However, you cannot use the report to get through settlement, collect the fees owed to you by selling or buying the house and then cry fowl....does not work that way. Request for refund denied.
Rusty M[redacted]
Corporate Technical Director
PestNow Operations
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: of the reasons already stated. The company could not provide any proof (pictures) of termites or damage and would have held up settlement if we did not agree to treatment.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: we only found out about the charge on the day of settlement. We were not going to push the settlement back because of this unfair charge. We reject this vendors answer because we feel that Pest Now, who changed their name from Superior, does not operate in good faith and has poor and unethical business practices. The Seller ALWAYS needs to be consulted before they go out and do an inspection becuase it is the responsibility of the seller, and the seller may have already chosen their pest company and got the service done. To assume what they did is incorrect and they should pay for their mistake.
Regards,
[redacted]