PestRx LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are sorry for the tragedy that has
befallen this customer. Our phone call on March 19th was a follow-up
to the previous mailing, emails and calls made in February and March. They
outlined the payment that was due by March 31st for discounting on
the current contract if paid in full. Here are...

our notes from this call:
Spoke w/customer. She stated that she was in a really bad accident
and was unable to commit to me that we would get the payment by March 31st. She
stated that if we can not extend the offer for her then she did not want to
have the service. I tried to explain to her the cancellation process,
specifically that if she wanted to cancel the agreement we needed to have it in
writing. She said "I am not putting it in writing" and hung up the
phone.
We then reached out to the customer on April
7th after we had also sent an email on April 2nd about
extending the offer. Here are our noes from the call:
Spoke w/customer as we were now a week past the deadline and she
stated that she will call me back and let me know.
As per the contract we came out to perform
service on May 11th and the customer refused to allow service to be
performed. The technician explained that if she wanted to cancel she needed to
follow the cancellation process in her agreement and that she would be
responsible for May payment.
On May 12th we received this
email:
“I do not want your service anymore! and nobody sprayed my yard! I
do not owe you any money, and don't bother me anymore!”
On May 13th we began the 30day
cancellation process per the customer’s request and reached out via email.
Those emails with the response are below:
5/13/15 – Sent email – “I am sorry that you want to cancel your
service with PestRx. I am going to start the 30 day cancellation process. We
did have you scheduled for a Vector Service (mosquito/tick/flea) this month
which you would be responsible for under the terms of your agreement. I
understand our technician was not allowed to spray when you were scheduled. We
can schedule another date to come out and spray at no charge. The total due on
your account is currently $64.08. If you have any questions please do not
hesitate to contact us.”
5/13/15 – Sent email – “I wanted to let you know that [redacted] has
forwarded me the email. We have spoken on Thursday March 19th 2015 about the
Vector prepay option. At that time you had stated that you were unable to
comment to me that you were able to make the payment by March 31st. You asked
me to extend the date for you, when I asked you when you were able to make the
payment you stated that you were unable to give me a date. You stated at that
time that you did not want the service if I was not able to extend the offer. I
tried to explain to you on that date that we need to have it in writing in
order to cancel the agreement and you said I am not putting it in writing and
hung up the phone,. I called you again on April 7th after I extended your date.
When I called you stated that you will call me back to discuss the options and
you never called me back. We since have received the notice of cancellation for
the account on May 12th which starts the 30 days notice of cancellation. The
service that was scheduled in the month of May is still due in the amount of
$64.08 but you will no longer have service with PestRx. Thank You”
5/13/15 – Received email from customer – “You did not tell me that
you extended my date after March 31 because I wouldn't leave. Furthermore I
explained to you that we were in a head on collision and I was in the hospital
for two weeks and you didn't care. That's when I had enough of your company. I
would never recommend your company to anyone. I will not pay that bill.”
On June 11th we mailed the final
cancel letter
I have attached a signed copy of the contract
and can provide additional details that are needed.
On August 11th we received word
from our attorney that payment had been made in full.

We are sorry to hear that this customer is not satisfied with her recent experiences. As requested we would be pleased to refund her monies in full and rescind her current agreement. If the customer agrees with this resolution, we will have the appropriate paperwork sent to her for mutual rescission...

and processing the refund. Thank you for reaching out to us with your concern.AnthonyPestRx

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are sorry to hear that this customer is not satisfied with her recent experiences. As requested we would be pleased to refund her monies in full and rescind her current agreement. If the customer agrees with this resolution, we will have the appropriate paperwork sent to her for mutual rescission...

and processing the refund. Thank you for reaching out to us with your concern.
Anthony
PestRx