In response to the complaint that was reported by Ms [redacted] : The customer signed a month service agreement which started on 5/23/(see attached) She has had services with of the services were follow up services at no charge It states on the service agreement that there is a $buy out (line 15) if you do not want to continue services The service agreement also states that we will come back with no charge to the customer, which we have done The customer was informed when she called in to state that she did not feel that she should have to complete the buy outShe was informed that as per the service agreement, we would come back out at no charge The tech went out on the same day of her complaint The customer’s two options would be to complete the service agreement or complete the buy out of the $ Please let me know which one of the options the customer wished to complete This should not bear any negative impact on our rating with the Revdex.com The customer signed the agreement accepting the terms as described on the service agreement We have held up our end of the agreement and we fell that the customer should do so as well Thank you [redacted] Manager
I stated in my original request for help that I was seeking a full refund of $75, so I felt that was clear on what desired outcome I was seekingMy bank helped me obtain a full refund from the company so I consider this matter closedThank you for your assistance
In response to complaint from Ms [redacted] on service address *** [redacted] Customer called in on a Monday morning complaining about returning army worms The technician responded to above service address within minutes There were two technicians on that service call that morning One technician is certified by the state and the other by federal One of the technicians is recently retired as inspector with the Department of Agriculture Neither technician could find any evidence of Army Worms Ms*** stated that Pesty John’s Pest Control had no intention of spraying her yard due to the fact the truck did not have equipment to spray All of Pesty John’s Pest Control truck has equipment to spray yards When Mrs [redacted] was told this she basically called MrAllen a liar and hung up MrAllen tried to speak to the customer and customer’s husband on 8/26/and each time was hung up on Mrs [redacted] stated that she had just saw Army Worms, when MrAllen tried to explain that the technician had just went and looked and there where no Army Worms, Mrs [redacted] hung up on MrAllen MrAllen reached out to Mr [redacted] and ended with Mr [redacted] brushing MrAllen off Attached is a picture taken today 8/26/of the yard Army Worms eat the green off all shrubs and grass They do not stop until the whole yard is totally brown Please note that this yard is a beautiful yard, in fact the prettiest yard in the neighborhood We had many army worms service that day and after and as of yet have not had any complaints on any of their services As always Pesty John’s Pest Control stands behind our services We do guarantee our services however we do follow Department of Agriculture rules and regulations and label laws We consider this complaint closed and asked that the not reflected in a negative way Thank you [redacted] Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] This company does not go above and beyond for their customers and we will not agree to disagree, I disagree with everything they are now proposing because it's not genuine and I will never receive any Services from Pesty Johns ever again nor shall I recommend them to anyone This was by far the worst customer services I've ever experienced My wife and I, as well as the Pesty John employees knows that we were treated unfairly and they made a discrepancy and refused to adjust to ensure customer satisfaction
As we do stand behind our services and our reputation, Pesty John’s Pest Control is offering to do a re spray of Mrs [redacted] yard at her convenience anytime between the dates of 9/2/14-9/5/ Mrs [redacted] may call the office between 8:00-5:during the dates above and speak with me to schedule the appointment We will require a two hour notice Thank you [redacted] Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] That entire Response was a complete lie and the know it I was told on ThursdayJanuary that a technician would come out on Monday My wife did call back on Monday to ask why no one had been sent out and was told that the owner said that he would not send anyone out for a one time spray after reviewing our contract, my wife then asked why not and once again was told the owner said no I then called back to speak with the owner and was told he wasn't available I did say that I will jit deal with them again just as I stated in my complaint I am completely unhappy at this point that this business would reduce to complete and despicable lies to protect themselves I wanted the service and was told flat out No Stop the lies I do not appreciate their horrible customer service
Ms [redacted] was assured we would service inside of home if we had contact with her tenants All accounts are on a set day and time Ms [redacted] refuses to notify us when she has new tenants Ms [redacted] was told that we are in the pest control business not property management Ms [redacted] service agreements states inside and outside are chargeable There will be no refunds, services have been completed Ms [redacted] had ample time to contact the office to have any inside treatments performed Ms [redacted] ’s termite bond was not canceled, the work has been done and paid forHer pest control was the only service canceledThere will be no refund Ms [redacted] has called the office several times during her work hours Mr [redacted] was in a class the day customer called she was offered assistance but insisted on speaking to Mr [redacted] right away However when Mr [redacted] was pulled from class to call Ms [redacted] she did not answer the phone Ms [redacted] later stated that she did not have time to answer the phone Ms [redacted] has slandered our company on Ft.Benning Garage via Facebood to the point they have erased her post Ms [redacted] was given owners cell phone to call at 7:00am What better service can you ask for? As a company in the United States of America we have and reserve the right to do business with those we feel would like our services and can make happy with the scope of work with the Department of Agricultural rules and regulations We have been able to do this with Ms [redacted] since She has always had issues yet we have been able to resolve them in a calm matter With this issue she was rude and nasty with the office help and argumentative with the owner We felt was best to discontinue her pest control services and to stop the arguments she insist on havingIf Ms [redacted] is so unhappy with our services, she should not be unhappy with us terminating her services Concerning slander suit and dropping of *** accounts: Mr [redacted] has that right as an American Citizen At this time Pesty John’s Pest Control feels it is best not to do business with Ms [redacted] Ms [redacted] caused drama in the office on Thursday, Friday and now Monday She is a threat to our outstanding reputations Please accept this reply as notice that this complaint is closed We ask for any nasty and negative remarks posted by Ms [redacted] in reference to Pesty John’s Pest Control is removed If they are not, they could be later used in a legal case against Ms [redacted] Thank you [redacted] Manager
Mr. [redacted] has been service by Pesty John’s Pest Control for the past 3months and has never called in a complaint. During that time Pesty John’s Pest Control has serviced the customer inside and outside the home 4 times. The customer missed the set time... and day 1 time and was serviced outside. We returned 3 days later to service the inside and did not charge the customer a return service fee. (See number #5 of service agreement) Concerning the complaint about spiders and wasps, the service agreement that was signed by Mr. [redacted] is for the control of mice, rats, roaches and ants, not wasps. (See # 2 of service agreement.) Mr. [redacted] has not given enough time for the services to work. The Department of Agriculture of Alabama requires us to keep record of all services that are preformed as well as complaints. We have no record of any complaints and have had no request for return service calls except for the turn call to service the inside. We will return if customer calls in a complaint at no additional charge. (See #18 of service agreement.) Concerning the complaint of customer service, if Mr. [redacted] feels he received poor customer service due to not receiving a return call back, I apologize if Mr. [redacted] feels that he received poor customer service. However [redacted] does not recall offering this to Mr. [redacted] . Pesty John’s Pest Control has over 2,000 pest control customers and 3rd of our customers are military. We have always taken pride in providing good customer service. We will assign Mr. [redacted] a new technician or we will terminate his service agreement forgoing the early buy out clause. Mr. [redacted] will need to contact the office to inform us of which he would like to do. As soon as Mr. [redacted] decides on his next action, we ask that this complaint be removed from our record with BBB. Please let me know if you have any questions or concerns. Thank you, [redacted] Manager
One of the most unprofessional business everThey sound good when hooking you into a contractThe second time they came out it was about to rainThey said they only had time to do the outsideThe man was here no more than 2-mins sprayingI called them saying we still had roaches in the house and they said "we didn't say we would rid you of roaches only to reduce the roaches"I said they need to call and make sure an adult was home so they could come in, they said "we come when our exterminator has an openingno appointments after the first visit"Then they told me I would be sued if I tried to cancel our contractI paid for the first two spraying but it would cost another $to stop the payments (without them doing any further work)The place is a SCAM!
In response to the complaint that was reported by Ms [redacted] : The customer signed a month service agreement which started on 5/23/(see attached) She has had services with of the services were follow up services at no charge It states on the service agreement that there is a $buy out (line 15) if you do not want to continue services The service agreement also states that we will come back with no charge to the customer, which we have done The customer was informed when she called in to state that she did not feel that she should have to complete the buy outShe was informed that as per the service agreement, we would come back out at no charge The tech went out on the same day of her complaint The customer’s two options would be to complete the service agreement or complete the buy out of the $ Please let me know which one of the options the customer wished to complete This should not bear any negative impact on our rating with the Revdex.com The customer signed the agreement accepting the terms as described on the service agreement We have held up our end of the agreement and we fell that the customer should do so as well Thank you [redacted] Manager
I stated in my original request for help that I was seeking a full refund of $75, so I felt that was clear on what desired outcome I was seekingMy bank helped me obtain a full refund from the company so I consider this matter closedThank you for your assistance
In response to complaint from Ms [redacted] on service address *** [redacted] Customer called in on a Monday morning complaining about returning army worms The technician responded to above service address within minutes There were two technicians on that service call that morning One technician is certified by the state and the other by federal One of the technicians is recently retired as inspector with the Department of Agriculture Neither technician could find any evidence of Army Worms Ms*** stated that Pesty John’s Pest Control had no intention of spraying her yard due to the fact the truck did not have equipment to spray All of Pesty John’s Pest Control truck has equipment to spray yards When Mrs [redacted] was told this she basically called MrAllen a liar and hung up MrAllen tried to speak to the customer and customer’s husband on 8/26/and each time was hung up on Mrs [redacted] stated that she had just saw Army Worms, when MrAllen tried to explain that the technician had just went and looked and there where no Army Worms, Mrs [redacted] hung up on MrAllen MrAllen reached out to Mr [redacted] and ended with Mr [redacted] brushing MrAllen off Attached is a picture taken today 8/26/of the yard Army Worms eat the green off all shrubs and grass They do not stop until the whole yard is totally brown Please note that this yard is a beautiful yard, in fact the prettiest yard in the neighborhood We had many army worms service that day and after and as of yet have not had any complaints on any of their services As always Pesty John’s Pest Control stands behind our services We do guarantee our services however we do follow Department of Agriculture rules and regulations and label laws We consider this complaint closed and asked that the not reflected in a negative way Thank you [redacted] Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] This company does not go above and beyond for their customers and we will not agree to disagree, I disagree with everything they are now proposing because it's not genuine and I will never receive any Services from Pesty Johns ever again nor shall I recommend them to anyone This was by far the worst customer services I've ever experienced My wife and I, as well as the Pesty John employees knows that we were treated unfairly and they made a discrepancy and refused to adjust to ensure customer satisfaction
As we do stand behind our services and our reputation, Pesty John’s Pest Control is offering to do a re spray of Mrs [redacted] yard at her convenience anytime between the dates of 9/2/14-9/5/ Mrs [redacted] may call the office between 8:00-5:during the dates above and speak with me to schedule the appointment We will require a two hour notice Thank you [redacted] Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] That entire Response was a complete lie and the know it I was told on ThursdayJanuary that a technician would come out on Monday My wife did call back on Monday to ask why no one had been sent out and was told that the owner said that he would not send anyone out for a one time spray after reviewing our contract, my wife then asked why not and once again was told the owner said no I then called back to speak with the owner and was told he wasn't available I did say that I will jit deal with them again just as I stated in my complaint I am completely unhappy at this point that this business would reduce to complete and despicable lies to protect themselves I wanted the service and was told flat out No Stop the lies I do not appreciate their horrible customer service
Ms [redacted] was assured we would service inside of home if we had contact with her tenants All accounts are on a set day and time Ms [redacted] refuses to notify us when she has new tenants Ms [redacted] was told that we are in the pest control business not property management Ms [redacted] service agreements states inside and outside are chargeable There will be no refunds, services have been completed Ms [redacted] had ample time to contact the office to have any inside treatments performed Ms [redacted] ’s termite bond was not canceled, the work has been done and paid forHer pest control was the only service canceledThere will be no refund Ms [redacted] has called the office several times during her work hours Mr [redacted] was in a class the day customer called she was offered assistance but insisted on speaking to Mr [redacted] right away However when Mr [redacted] was pulled from class to call Ms [redacted] she did not answer the phone Ms [redacted] later stated that she did not have time to answer the phone Ms [redacted] has slandered our company on Ft.Benning Garage via Facebood to the point they have erased her post Ms [redacted] was given owners cell phone to call at 7:00am What better service can you ask for? As a company in the United States of America we have and reserve the right to do business with those we feel would like our services and can make happy with the scope of work with the Department of Agricultural rules and regulations We have been able to do this with Ms [redacted] since She has always had issues yet we have been able to resolve them in a calm matter With this issue she was rude and nasty with the office help and argumentative with the owner We felt was best to discontinue her pest control services and to stop the arguments she insist on havingIf Ms [redacted] is so unhappy with our services, she should not be unhappy with us terminating her services Concerning slander suit and dropping of *** accounts: Mr [redacted] has that right as an American Citizen At this time Pesty John’s Pest Control feels it is best not to do business with Ms [redacted] Ms [redacted] caused drama in the office on Thursday, Friday and now Monday She is a threat to our outstanding reputations Please accept this reply as notice that this complaint is closed We ask for any nasty and negative remarks posted by Ms [redacted] in reference to Pesty John’s Pest Control is removed If they are not, they could be later used in a legal case against Ms [redacted] Thank you [redacted] Manager
Mr. [redacted] has been service by Pesty John’s Pest Control for the past 3months and has never called in a complaint. During that time Pesty John’s Pest Control has serviced the customer inside and outside the home 4 times. The customer missed the set time... and day 1 time and was serviced outside. We returned 3 days later to service the inside and did not charge the customer a return service fee. (See number #5 of service agreement) Concerning the complaint about spiders and wasps, the service agreement that was signed by Mr. [redacted] is for the control of mice, rats, roaches and ants, not wasps. (See # 2 of service agreement.) Mr. [redacted] has not given enough time for the services to work. The Department of Agriculture of Alabama requires us to keep record of all services that are preformed as well as complaints. We have no record of any complaints and have had no request for return service calls except for the turn call to service the inside. We will return if customer calls in a complaint at no additional charge. (See #18 of service agreement.) Concerning the complaint of customer service, if Mr. [redacted] feels he received poor customer service due to not receiving a return call back, I apologize if Mr. [redacted] feels that he received poor customer service. However [redacted] does not recall offering this to Mr. [redacted] . Pesty John’s Pest Control has over 2,000 pest control customers and 3rd of our customers are military. We have always taken pride in providing good customer service. We will assign Mr. [redacted] a new technician or we will terminate his service agreement forgoing the early buy out clause. Mr. [redacted] will need to contact the office to inform us of which he would like to do. As soon as Mr. [redacted] decides on his next action, we ask that this complaint be removed from our record with BBB. Please let me know if you have any questions or concerns. Thank you, [redacted] Manager
One of the most unprofessional business everThey sound good when hooking you into a contractThe second time they came out it was about to rainThey said they only had time to do the outsideThe man was here no more than 2-mins sprayingI called them saying we still had roaches in the house and they said "we didn't say we would rid you of roaches only to reduce the roaches"I said they need to call and make sure an adult was home so they could come in, they said "we come when our exterminator has an openingno appointments after the first visit"Then they told me I would be sued if I tried to cancel our contractI paid for the first two spraying but it would cost another $to stop the payments (without them doing any further work)The place is a SCAM!