Pet Club - Cave Creek

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:My statement to the facts about the injury and what occurred are absolutely accurateApparently the person responding to the Revdex.com complaint is not the person I dealt with and therefore was not given true and accurate information from Carrie or any one else I have telephone records, text and email messages to prove accuracyI also have pictures to prove injuries, as a matter of fact the condition of my pets coat was never discussed or an issue and frankly even if it was it could not be a contributing reason to the injuries purely based on the area the injuries were sustained to begin withI do not agree with the statement that my complaint was not true and accurate.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted] *** I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[redacted] Hello,The complaint # [redacted] is listed as closed with your department but has not been resolvedI have not been contact by the business that I have the complaint againstI did agree that if they took the steps they stated I would agree that it would satisfy the complaint HOWEVER I have not heard from them and you have closed the caseWill I need to make another compliant to get it resolved if I do not hear from the business? Please advise what the next step is.SIncerely, [redacted] ***

Dear Arizona Revdex.com:Thank you for alerting us to this complaint reportWhile this customers statement is not entirely true or accurate, we do understand the need to follow through with her complaintIf her pet suffered an injury, we want to make it right.We would like to refund
this customer her entire $payment as soon as possible.We take the safety of all pets in our care very seriouslyWe strive to maintain a safe and stress free environment for the animals that our Pet parents entrust to usThis was an isolated unfortunate incident that occurredOccasionally with grooming there can be injuries that can occur, especially depending on the condition of the pets coat and many other factorswhen brought in to see the groomer However, this customer felt she was not dealt with appropriately and I would like to make sure she finds resolution to this matterWe do care deeply about the pets we groom, and would like you ask her to contact me directly at the number below to resolve this issue.Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:My statement to the facts about the injury and what occurred are absolutely accurate. Apparently the person responding to the Revdex.com complaint is not the person I dealt with and therefore was not given true and accurate information from Carrie or any one else.  I have telephone records, text and email messages to prove accuracy. I also have pictures to prove injuries, as a matter of fact the condition of my pets coat was never discussed or an issue and frankly even if it was it could not be a contributing reason to the injuries purely based on the area the injuries were sustained to begin with. I do not agree with the statement that my complaint was not true and accurate.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted] 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]Hello,The complaint #[redacted] is listed as closed with your department but has not been resolved. I have not been contact by the business that I have the complaint against. I did agree that if they took the steps they stated I would agree that it would satisfy the complaint HOWEVER I have not heard from them and you have closed the case. Will I need to make another compliant to get it resolved if I do not hear from the business? Please advise what the next step is.SIncerely,[redacted]