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Pet Department, The

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Pet Department, The Reviews (1)

Good afternoon, [redacted],
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I know it must seem quite ridiculous to receive a response to your complaint almost a month later, but that is the fact. I am only just receiving your report to the Revdex.com as the letter made its way to various departments in our offices before finally landing on my desk. I am genuinely sorry for your experience and sorry that your complaint went unanswered this long.
 
I’m writing to you from Kahala, the franchisor for [redacted] (and other brands such as [redacted]). Our [redacted] gift card program is optional for our franchisees to participate in. Sadly, it is a painfully slow process to propose changes and have them accepted and properly executed by the hundreds of different store owners in our franchise community.
 
I’d be happy to transfer the balance of your gift card to [redacted] gift checks, which all stores are required to accept since they are treated as cash. However, since I know I can’t make your bad experience go away and I know you’re likely reluctant to eat [redacted] again, in a spirit of goodwill, I’d be happy to send you (or your nephew) an [redacted] for [redacted] instead – a sweet treat to enjoy until you’re ready to give [redacted] another chance. Please let me know which you would prefer and I’d be happy to take care of it, and get it to you as quickly as possible.
 
We appreciate you as our customer, [redacted], and wish you all the best.
 
Respectfully,
 
 
 
[redacted]
Sr. Manager of Customer Experiences
[redacted] - Direct
[redacted]

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