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Pet Herbal Store Reviews (3)

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User Reviewer9779748 time 10.06.2018

The customer signed a written estimate prior to service was performed and that was what he was charged upon picking up the vehicle. There was additional work performed outside the 15k mike service.


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User Reviewer9787981 time 10.06.2018

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

THE ONLY OTHER WORK REQUESTED WAS FOR A NYS INSPECTION WHICH I WAS TOLD WOULD COST ONLY $10 BECAUSE I PURCHASED THE CAR FROM THE DEALER.  THERE WAS NO OTHER WORK REQUESTED OTHER THAN THE 15,000 MILE SERVICE AND THE NYS INSPECTION. OTHER THAN THESE TWO ITEMS, I WAS NVEVER INFORMED THAT THERE WOULD BE ANY EXTRA WORK DONE ON MY CAR.  I QUESTIONED THE QUOTE AT THE TIME I INITIALLY SIGN IT AND WAS TOLD THAT IT WAS JUST A QUOTE.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]


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User Reviewer9782395 time 22.05.2018

Hi James. I spoke with the service manager Mike who has offered to go over any questions you have with the bill. According to the repair order there was additional services performed which are written on the repair order acknowledged by you. We certainly don't want to lose a customer or to have you feel like you paid for services you did not receive, however I can merely go by the paperwork I have. Please contact mike the service manager at [redacted] and he can answer any questions you have in regards to the money paid vs services provided


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