pet IQ

Complaint: [redacted] I am rejecting this response because: This is irate customer service agents from the getgo & for no reason I work in Phillies largest vet hospital within the teaching schoolI made this call on my break from the facilityPerhaps this company has other unhappy customers I am african american, so these things they state I said are invalidAlso, my dog treats ( ears ) were bad as wellIt would seem this company has issues with the product Sincerely, [redacted] ***

Revdex.comPO Box 1000DuPont, WA 98327RE: *** *** ID ***To Whom It May Concern:We received a notification that there was a complaint filed against our company by *** ***,residing at *** *** *** ** ***She is demanding a refund due to an issuewith a product
and claims that our Customer Service Agents were not helpfulWe would like topresent the facts of the calls, as documented by our Customer Service recordings, whichpresent a much different scenario than Ms*** reportedIt is our hope that the followinginformation will help to remove the complaint from the files.Ms*** called in on December 12, at 2:PMDuring the call, she stated that she had 2bags of Pig Ears from Walmart that had “white powder on them” and “Dogs don’t want them”.She said she was frustrated with Walmart for not giving her money back because the packageswere openShe stated “I buy them all the time, I want pig ears or my money back”She thensaid: “Black Bh you need to be R***d by a broomstick.” The call was disconnected by theCustomer Service AgentMs*** did not give her name on the first call.Ms*** called back on December 12, at 3:PMMs*** proceeded to tell ourCustomer Service Agent that the she was going to call Corporate and the Better BusinessBureau and the agent was going to lose her job by 5:PMShe asked who was that rudeperson was that just hung up on herAnother Agent answered the call and tried to talk to her.Ms*** now claimed that she had purchased bags from Target and that she had supplied allthe information for the refund to the first Customer Service Agent and she was on the phonefor minutes, which we confirmed to be untrueWe do not sell this product to TargetThenshe asked “why are you wasting my time and covering for each other?” At this time, Ms***still had not provided her name to the Costumer Service AgentThe Customer Service Agentexplained to Ms*** that the process for a refund without a receipt could take 6-weeksAtwhich point, Ms*** ended the call with “*** *** ** *** ** *** *** *** ***
*** *** *** *** **”.Ms*** called back on December 12, at 3:PMThis time, the story she told was thather name was *** and she had bags of Pig Ears purchased at Walmart that were “rancidwith green and white something.” The Customer Service Agent explained to Ms*** that weneed the information regarding where it was purchased due to no receiptMs*** stated thatshe is a nurse and she can’t wait 6-weeks for a refundShe informed the Customer Service Agent that she would call the Revdex.com in Idaho because she felt that sheshouldn’t have to wait that long to receive her refundThe Customer Service Agent again triedto explain the process and asked for an address so that she could send out the refund forms.Ms*** asked for our address insteadThe Agent did not know exactly how to handle thatrequest, so she put her on a brief hold and got back on the line and started to give her theaddressAt which point, Ms*** yelled “that is not your address, - I’m an ex-cop and I’m donewith you.” Ms*** continued to be very combative while the Customer Service Agent wastrying to give the addressMs*** disconnected the callNo calls have been received by anyCustomer Service Agent from Ms*** since her third call on December 12, 2017.Our company takes pride in our excellent customer serviceThe Customer Service Departmentworks very hard to accommodate unusual situations, find solutions, and remain calm andrespectful with all customersMs***’s calls were the exact opposite of that, they werebullying, out of control and offensiveNo one deserves to be spoken to as she spoke to ourCustomer Service Agents.In closing, Ms*** did not receive a refundHowever, it was not due to the horrible nature ofher calls, but due to the facts of our company policy that requires that customer provides theirname, address and proof of purchase (UPC) in order to receive a refundMs*** was notwilling or able to provide any of this basic information.We appreciate your consideration of this information in refute of the negative claim made against PetIQ. **attachment redacted by Revdex.com staff**

Complaint: [redacted]
I am rejecting this response because: This is irate customer service agents from the getgo & for no reason.  I work in Phillies largest vet hospital within the teaching school. I made this call on my break from the facility. Perhaps this company has other unhappy customers.  I am african american, so these things they state I said are invalid. Also, my dog treats ( ears ) were bad as well. It would seem this company has issues with the product.
Sincerely,
[redacted]