Pet Kare I

Revdex.com:
I have sent the attached picture of our baby Sunny who is definitely a Jack Russell Terrier Mix. *** *** assured me that as he gets older perhaps we will know the other mix if it's indeed different from the Yorkie Terrier. My family and I would greatly appreciate a refund and we pray this isn't done to anyone else in the future. I am saddened that Pet Kare does business with such a breeder or kennel. I haven't returned back there since we got out baby. Thank you for your assistance in the matter. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if Mr*** ***) send the refund as he wrote

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for contacting Mr. [redacted] the manager and I am happy he acknowledged our conversation the first time.  I phoned a second time and left a message but haven't heard back from him since.  I will not be returning my baby but I would like the total purchase of my puppy due to false advertisement.  My husband, my son and I love our Sunny.  He is part of our family.  [redacted] of Red Lion Vet.  explained to me that a DNA test will not be 50% or 100% proof and the cost is $195.00.  She told me that as he continues to grow we will see what type of breed(s) he is from.  He is looking and acting more like a Jack Russell Terrier.  He jumps and hops like a Jack Russell Terrier.  I have a friend who works in a Vet. hospital and she is very knowledgeable of breeds.  I wanted to send a picture of my baby but I am only allowed 4 attachments.  Attached are receipts with the following information: The purchase of my Sunny, The first office visit, The first antibiotic due to gagging and coughing and A Second antibiotic due to worms in his stool.  We have bought Sunny the best top foods/toys and we will not be returning any of the stuff that was included inside the crate.  After the purchase of my baby I took a look at the Pet Kare comments and there are a lot more negative comments then positive ones.  Why does Pet Kare due business with a breeder/kennel that doesn't have a good reputation?  I only wish I could of looked into this earlier.  Thank you once again for assisting me in this situation.  God bless, [redacted]

I apologies that I have not answered this complaint in a timely manner.  The Email was moved to a folder by an employee and I was unaware that this matter was not satisfied.  I was under the impression that we were taking the advice from her Vet and doing a DNA test.  Now, I guess, the same Vet or  a different Vet is saying to not do the DNA test.  I thought we agreed that was the direction we all agreed to take.  So understandably, I am confused.  Therefore, I am requesting a resent photo of the puppy so I can see how the dog looks at this point.  I am also very knowledgeable of dog breeds.  I realize that the customer will probably view my opinion as biased.  I am planning on mailing a check to the customer for the price paid for the puppy.  Before I do that, I think it would be in my best interest to take a look at the puppy.  Some mixed breed puppies can change their appearance as they grow, sometimes rather drastic.  
              Please send the photo to [redacted] . 
[redacted]

Thank you for bringing this issue to my attention and letting me know the customer's desire to rectify the situation. I did speak to her on the phone briefly a few days or a week after her purchasing the puppy. I also expressed to her that I was also curious as to the actual breed of this...

puppy. Unfortunately I have to go by the "word'" and the paper work that I receive from the people that I get my animals from. That is an issue that anyone has to deal with when they/we buy a dog that is a mixed breed. When there is no registration paper work on a puppy, then there is no way to trace lineage on these dogs. That is a risk we all take when we purchase an unregistered puppy. The mistake that I believe that Pet Kare I made is that we did not express this to the customer in writing prior to her purchasing this puppy. I also think that the customer has a legitimate complaint and I would love to know the results of the DNA test. That is the only way to know for sure the true breed of this puppy. I have no problem reimbursing this customer the purchase price of the puppy if the results come back and prove the puppy is not what we advertised it to be. I would also give her the option of keeping the puppy, or I would be glad to take him back and place him in a loving home if she does not or cannot keep him. I would also reimburse her for the cost of the DNA test if the puppy turns out to be a
different breed then what we advertised. As for the food and supplies,I completely disagree that any of it is in "'poor quality" . I have been in the pet business for over 20 years and I would consider myself an expert in this field.  I stand behind everything that she purchased that day.  If for any reason the merchandise she purchased fails her in anyway she can bring it back to the store and I will either refund her or help her get the correct product that she may need.  I would be concerned for the puppy's well being if she were to keep the puppy. but brought back the supplies. Therefore. If the customer decides to return the dog I will be glad to take the merchandise back. If she decides to keep the dog then she will need these supplies to care for her new member of the family. I hope my offer will resolve the situation and I am truly sorry that she had a bad experience shopping at my store. My managers and I have had numerous discussions on how to curb this from happening in the future.  We have had a lot of success in the past placing puppies in loving homes and it brings us great joy to hear from those happy families.

Review: My husband and I visited with a few puppies in Pet Kare a few times. We were warned by many people not to do it because the puppies are from bad breeders but we didn't know any personal breeders in DE. After losing 2 wonderful dogs to cancer we were finally ready. I am extremely disappointed because we trusted in the information provided to us by the people in Pet Kare due to not having any knowledge of different puppy/doggie breeds. I have extreme allergies and thought I was purchasing a Yo-Chon according to the advertisement on the crate. A friend who is a pet groomer assured my husband and I that he isn't a Yo-Chon. I cried all weekend and didn't know what to do so I called Pet Kare and spoke to Kevin the manager. I told him that I was very disappointed in the false advertisement and he told me that he was wondering the same about my puppy's breed. He told me to return him and I can get a full refund but because we have had him for 1 week we won't do it. It isn't a pair of shoes or a dress that I can return and replace that easy. It isn't the puppies fault that he was advertised falsely. I told him $697.00 is a lot of money for a puppy that has an unknown breed. I purchased a crate full of poor food and puppy supplies for $152.??. I am taking him to the vet I trust and love (Dr. Manetti of Red Lion Veterinary Hospital in Bear) and will have her do a DNA test and a lot of testings needed to know the health of the puppy. Andy Yoder isn't a breeder that you can trust and my puppy might not be in good health (?). I will not return the puppy but I think they should refund me my entire money due to false advertisement. I am very hurt and upset. Please give me some advice. Thank you.Desired Settlement: I would like a full refund so I can pay for ALL the testings [redacted] has to do on my puppy. It isn't his fault that bad people brought him and sold him into this world. It breaks my heart. Please help me. Thank you.

Business

Response:

Thank you for bringing this issue to my attention and letting me know the customer's desire to rectify the situation. I did speak to her on the phone briefly a few days or a week after her purchasing the puppy. I also expressed to her that I was also curious as to the actual breed of this puppy. Unfortunately I have to go by the "word'" and the paper work that I receive from the people that I get my animals from. That is an issue that anyone has to deal with when they/we buy a dog that is a mixed breed. When there is no registration paper work on a puppy, then there is no way to trace lineage on these dogs. That is a risk we all take when we purchase an unregistered puppy. The mistake that I believe that Pet Kare I made is that we did not express this to the customer in writing prior to her purchasing this puppy. I also think that the customer has a legitimate complaint and I would love to know the results of the DNA test. That is the only way to know for sure the true breed of this puppy. I have no problem reimbursing this customer the purchase price of the puppy if the results come back and prove the puppy is not what we advertised it to be. I would also give her the option of keeping the puppy, or I would be glad to take him back and place him in a loving home if she does not or cannot keep him. I would also reimburse her for the cost of the DNA test if the puppy turns out to be a

different breed then what we advertised. As for the food and supplies,I completely disagree that any of it is in "'poor quality" . I have been in the pet business for over 20 years and I would consider myself an expert in this field. I stand behind everything that she purchased that day. If for any reason the merchandise she purchased fails her in anyway she can bring it back to the store and I will either refund her or help her get the correct product that she may need. I would be concerned for the puppy's well being if she were to keep the puppy. but brought back the supplies. Therefore. If the customer decides to return the dog I will be glad to take the merchandise back. If she decides to keep the dog then she will need these supplies to care for her new member of the family. I hope my offer will resolve the situation and I am truly sorry that she had a bad experience shopping at my store. My managers and I have had numerous discussions on how to curb this from happening in the future. We have had a lot of success in the past placing puppies in loving homes and it brings us great joy to hear from those happy families.