Pet Palace Enterprises, LLC

I am rejecting this response because: it does not address my concerns no request that a disclaimer be added to the registration process online to advise customers that none of their selections are actually going to be savedI am disgusted that the "Vice President of Operations" would so negatively comment on communication between myself and my husbandThat is just plain rude and shows how unprofessional they areAs I stated in my original complaint, I wanted a copy of the drop off sheet they had referenced over the phoneI appreciate that it was provided, but there was a much more professional way to reference it.As I stated in my complaint, I had advised my husband to decline anything above what I had bookedIt is clear from this visit sheet that he would have rejected anything else based on my instructions to him (our "Communication" as you would like to refer to it), and without anyone telling him that the reservation sheet he handed to them with all of my selected extras didn't matter then I wouldn't have expected him to do anything differentlyWhat the "Vice President of Operations" failed to mention herself is that during chemy husband was trying to fill in the form, hold our baby, and hold the dog, and when he asked for assistance holding [redacted] so he could sign it was declined.I do not accept the response as there was no resolutionIf you feel that your process is sound and that your customers are not being given a "bait and switch" then so be it, but do not think that you can try to blame me or my communicationI have shown others your registration, and it was very evident to everyone else that as a price was confirmed and my registration was confirmed via email that I was getting everything bookedInstead of arguing, why not just admit that it is not clear, and add a simple sentence to the website to state that everything must be re-selected at drop off? Regards, [redacted]

We take every measure to insure each of our pet guests receive the services requested by the
ownerWhat *** *** fails to mention is that her husband, ***, declined all extra services at drop off for their petWe have attached the document he signed at drop off declining these servicesThe report cards that she is requesting were sent home with the husband as wellThis was certainly not an error on Pet Palace’s partIt boils down to a communication issue between husband and wife.In addition, the foul and obscene language *** *** used when he called our facility was absolutely disgustingOn the recorded call, ourdesk clerk tries to explain our process; instead of letting her talk, hemakes obscene comments about her along with numerous "F bombs"This couple appears to have significant communication issues betweenthemselves in which we cannot resolve.-- Lora S*Vice President of OperationsPet Palace

I am rejecting this response because: it does not address my concerns no request that a disclaimer be added to the registration process online to advise customers that none of their selections are actually going to be saved. I am disgusted that the "Vice President of Operations" would so negatively comment on communication between myself and my husband. That is just plain rude and shows how unprofessional they are. As I stated in my original complaint, I wanted a copy of the drop off sheet they had referenced over the phone. I appreciate that it was provided, but there was a much more professional way to reference it.As I stated in my complaint, I had advised my husband to decline anything above what I had booked. It is clear from this visit sheet that he would have rejected anything else based on my instructions to him (our "Communication" as you would like to refer to it), and without anyone telling him that the reservation sheet he handed to them with all of my selected extras didn't matter then I wouldn't have expected him to do anything differently. What the "Vice President of Operations" failed to mention herself is that during check-in my husband was trying to fill in the form, hold our baby, and hold the dog, and when he asked for assistance holding [redacted] so he could sign it was declined.I do not accept the response as there was no resolution. If you feel that your process is sound and that your customers are not being given a "bait and switch" then so be it, but do not think that you can try to blame me or my communication. I have shown others your registration, and it was very evident to everyone else that as a price was confirmed and my registration was confirmed via email that I was getting everything booked. Instead of arguing, why not just admit that it is not clear, and add a simple sentence to the website to state that everything must be re-selected at drop off?
Regards,
[redacted]

As requested, I am forwarding the emails referenced in my complaint. This one is the first, a full view of the extras I added at the time if my reservation.  The complaint ID is [redacted]Thank you,