Pet Pantry

DO NOT do business with Indigo no matter how desperate you are for parking!!! Their terms are that you are to be billed each month for monthly parking However this is not the case I had months of parking billed to my credit card on one day and Indigo advised it was because my credit card was declined They LIE My credit card informed me that there were no declined transactions from Indigo and requested a conference call with my credit card company and Indigo and they outright refused because they know they are lying Their bookkeeping is an absolute disaster I have now (July 28) received a threatening letter from them saying they have been trying to contact me for months with no luck, another lie They want to bill me for January and February now Breach of contract as I agreed to them billing me in the month in which the service was rendered not months after the fact Save yourself a world of frustration and from having to deal with incredibly unprofessional, disrespectful and incompetent staff DO NOT USE INDIGO!!! And now because of their incompetence they are sending it to collections - good luck

I don't even want to give them even one star I have had two "run-ins" with this company On the first occasion, my two hours of free parking at the *** nursing home had expired and I'd PAID for extra parking My license plate was entered correctly and guess what? I was ticketed during the period I had PAID for They don't return calls, and they are difficult to deal with if you have a problem Needless to say, I was not impressed
On the second occasion, I parked at the Stadium Shopping Centre I got my "hour free parking" slip and placed it on my dashboard I had two errands: 1) stop at the Goodwill Donation Centre @ Stadium Shopping Centre to inquire about making a large fabric donation later in the month, and 2) Pick up my January Indigo "Volunteer Parking Pass"....(LOL!) from ***, about a minute walk away from the Stadium parking lot
I was gone for about minutes--well within the allotted 2-hour "free parking" time When I returned to my car, I found a $ticket, despite the parking slip prominently displayed on my dashboardThe signage in this parking lot is NOT visible, clear and explicit about "walk offs" The fact that the parking lot was nearly empty infuriates me This is dishonest Their employees seem to hang around these lots, waiting to entrap us I left the parking lot at ~1:PM assuming that I'd followed their rules, and the ticket was given at 1:PM
The fact that I ALSO had legitimate business at the Stadium Goodwill Donation Centre is especially infuriating I will *NEVER* deal with Indigo again under ANY circumstances--and I'd like to see a crackdown on their business practices At the very least, they should be forced to post MORE prominent signage in these lots, clearly stating "NO WALK OFFS"

Notice #***
On December 8th my wife took my son went to a family *** clinicShe got a free hours parking ticket After the appointment which is only last about an hour,she got a fine notice from this company said the violations of parking agreementThey told her , the parking patrol saw her that she left this property to a different place, which is totally not trueMy wife never left the placeShe called back to explain, and these people had such bad customer service and also very rudethey did even listen the whole conversation and hang up the phoneAccording the conversation, they want her to pay$at beginning, then they said how about $25, but my wife didn't do anything wrong, and why she has to payThese people are cash grabbingBecause my wife doesn't speak very much of English, so I have to call back fewer time to explain and these people are very bad to handle the complaint, even the branch managerMe and my wife all very upset and angry The government

Charged for parking in a free parking zone
I parked in a minute free zone while buying something at a businessI was inside for minutes and received a ticketThe patroller must have watched me walk in but since I wasn't aware of a minute machine ticket they fined meAs a "courtesy" they reduced the fine to only $Hope that was worth it since now I'll never support those stores ever againThe agent actually hung up on me on the phone

Company issued parking ticket unfairly while I pay renewable parking monthly feeThey do it for profit and provided rude response when asked to void
I am parking daily at the Interplex Parking lot *** - *** Avenue SE Calgary, ***, *** *** My employer has an agreement for monthly renewable parking with payments, which are withdrawn from my paycheckI hang parking badge#on the dashboard mirror and Indigo parking security literally observe if each car has a badge visibleOn July 19th My badge fell from the mirror and wasn't seen, so Indigo ticketed me by #***I called to the customer service on the same day to complain that it is not fair as I am legitimate customer, paying monthlyAlso parking ticket is huge $and I can't afford this money for something that I pay monthlyCustomer Service rep *** *** in quite rude form stated that it happened to me 3d time and that is why ticket can't be voidedHer statement is as I received ticket only once in N

I parked at an Indigo lot on 9th Ave SWBy mistake, I entered the wrong license plate number in the machineRealizing my error, I immediately called Indigo, got voice mail, and left a message explaining the situation, giving the correct license plate numberI called again minutes later, again got voice mail, and left the same message againhours later when I returned to my car, I had a ticketi called Indigo, explained my situation to the woman who answeredShe said she would do what she couldLater I received a voice message saying she had reduced the penalty from $to $While I appreciate that she helped reduce the penalty, I feel any penalty is unfair in this case

Absolutely terriblePoor business practicesPoorly trained staffUnethical and nasty customer service in their call centre
It's really important to always keep and save your receipts from the machines in Indigo's lotsOr avoid their lots all together
I've recieved my second ticket from these guys left on my vehicle only minutes after I purchased minutes of time at a premium price of $hours was the least amount of time available even though I only needed minutesWith minutes remaining, their meter jockey issued me a ticket for $(which rises to $85.00) if not paid in days
I called to politely bring this to their attention before my time even expiredTheir voicemail promises a call back 'at their earliest convenience'Of course that would be not at all
Again, I callBut in an effort to reach I live person I select option for monthly parking passesOn this line, they answer first ringSo they do have staff, but primarily only staff who are interested in selling, not staff that are interested in resolving errorsI explain the situationShe tells me she cannot help me- it's not her departmentI understand, but request a manager she laughs and says 'well no, that's not gonna happen mmmkay?' She clearly enjoys her job most when she can aggravate already frusterated consumers
Basically, this company is going to ticket your vehicle whether you purchase meter time or notAnd if you choose to call them on ticketing you during purchased time, they will make it incredibly inconvenient to resolve, so inconvenient that you are almost better off investing your energy into just paying the ticketThey will laugh at your concernAnd they choose to price their parking service ridiculously high by comparison of the competition so definitely shop aroundSave time, save frustration, and save yourself money by parking anywhere but with indigo

Horrible company to deal with, claimed I had a ticket on my window and I never seen it and first ticket was $then went up to $and then to $and they waited a year to collect the money and lied about sending me letters and are rude when you try to talk to themI was told they would lower my ticket to $then next time I phoned it was $don't use their parking lots because they will just scam you.I don't even want to give them star its actually a but I have to do star

Monthly parking pass billings
I have a monthly parking pass in the apartment building I live inIndigo manages the parking lotMy credit expired and I called Indigo to inform them of the changesThere was no answer so a message was leftOver the next several months, I called several times and left messagesMy calls were never returnedAfter several months, my parking permit was cancelled and my car was towedI had to pay over $*** in towing feesI also learned that I have been ticketedThe ticket says $** if paid within daysWhen I went to their office to pay the outstanding fees on my account, I learned that ticket was actually $** even though the ticket clearly states $**In addition, I had to pay for the month after my account was cancelledDuring this month, my car was towed and I parked using a guest pass from the building managerUnfair that I would have to pay the month after my account was cancelled

DO NOT PARK AT ANY INDIGO PARKING LOT IT CALGARY They are a *** based rip offI parked in Indigo lot May 4, at 9ave and 7st SW a very large lotThe sign clearly stated Early bird parking $all dayI parked there at 8:a.mUpon nearly finishing what I had to do downtown it was close to the two hour markI contacted the Indigo parking office and asked what is the hourly rateThey stated $per hourI said well that's $now and I only should pay $as I did Early bird parking so I do no have to rush back to my carThey stated yesUpon returning to my car at 11:am I proceeded to leave the lotThe attendant at the booth stated I owed $25?! I said no look at the punched time I came in at 8:29am for the $Early Bird parkingHe stated no, you have to pre pay that?? I said there is no sign stating this and I was clearly in the lot before 9amSo I proceeded to contact the Indigo office againThe staff were absolutely rude, unprofessional and ignorantThey would not put me through to a manager or give me manager contact informationI had to call back several times as they would hang up on meI had to try contacting the other number listed on the website but it was the same people that answered the phonesThey hung up on me, they refused to tell me who I was speaking withThe last person to answer tried to state I was being rude? I stated how am I being rude? By askign to speak to your manager? She stated your raising your voiceI stated I am speaking loud and clear so you can hear as I am standing outside at your parking lotI stated can you have your manager contact me if you can't place my call through nowShe took my name and number and no one contacted me backAbsolutely disgusting I would fire each and every one that works there that answers the phoneAll there is on their website to contact for complaints is a feedback form which I filled inNo where can you find head office information for complaints or managers I complained to as well and they stated this is a private owned lotSo I am following through with this review and Revdex.com complaint
This business should be shut down, *** people out of moneyAt the very least I would recommend each and everyone of their staff goes through thorough customer service trainingNo one at this company will give you information on who and where to submit a complaintThey just take your money and say get lostI had to pay the exit amount or I would not be able to leaveThis is *** and advertisement of their parking rates!

I received a parking ticket by this company in May I Phoned them the next to tell them I had proof of paymentI talked to *** *** at the collections division and she told me to e-mail the proof of payment to her e-mail address which I did (my email was successfully sent) In November I received again a non-payment notice (price doubled)I phoned them, left numerous messages to *** ***After few days she phoned me and ask to e-mail her again the documents which I didNext one of her colleague *** phoned me and ask me to send the documents to his e-mail address which I didI also sent a copy of proof of payment and copy of my emails through canada posts registered mail on November The mail was delivered on November Today December 5, I received again a notice of non-payment***

The worst company I have ever parked withThey *** people by issuing *** tickets
I paid for a ticket using the parking app with all the correct informationNot only did they issue a parking ticket incorrectly, but they refuse to answer my dispute (I have photo evidence)They have NO ONE available to answer for this *** ticket and refuse to respond to any phone calls or emails about it

We paid to park, but put in the wrong license plate We changed it on the app but it did not register with the sessionWe got a parking ticket
On Friday November 30th we paid to park at Indigo parking lot We arrived around 7:00pm, downloaded the app on our phone and created a vehicle profile using the license plate ***Before paying, my husband realized he used license plate and changed it to ***Then he paid $to parkWe then went to our party
At 10:we arrived back at our vehicle and found a parking violation notice on the vehicleI immediately called Indigo and left a message about the mix up
The parking notice was # ***
I called more times between Dec 3rd and Dec 6th and they finally called back on Thursday Dec 6th at 11:I explained the problem again to the operator and she said that I would have had to pay for a new parking session because their app does not allow for corrections to be made to a paid for parking sessionShe has offe

They claim that they put a parking notice on my Vehicle,but they did notthen they sent a notice for *** and then another for *** later
when I parked January after 6pm it was dark and did not see sign, thought it was *** parking as I allways did, parked for 1/hour and then leftmuch later received a *** bill which I contested over the phone and tried to explain but they did not offer to reduce it, then after I received a *** bill with threat to send to a collectionI send *** to cover1/hour that I parked and they send it back as *** and with same bill *** and then collection outfit and harassing calls from Langly BC
**Notice NAAXXXXXX**

In a free lot getting a ticket from the machine,got a ticket.Was told it would be reversed and never was.My follow up call was not returned
May 13th was parked in free lot at XXXX X St SW.I was grabbing a ticket while husbad ran into the bank.Saw the attendant as we was ticketing the car.He stated he would void the ticket when he got back in the office.I made a phone call to the office at that same time to confirm that the void would get completed and for them to contact me if there's any issues.No contact back until I received collection agency letters.No letters from Indigo until the same week the collection letter showed upSpeaking to them, their reason for not reversing the charge was that they have no record of my phone callI showed them my cell phone records proving the call and they changed their story to they coudn't cancel it because it was already with collections, although they did say the could extend the deadline to paySo because the attendant did not void the tick

During Stampede week I used the Indigo location, and paid cashAfter returning, there was a parking offence notice on my dashboard
During Stampede week, I used the Indigo parking location to park my vehicleI paid cash for underground parking to the attendant with instruction to park anywhere in the underground parking garageUpon my return, after a couple hours I found a parking ticket violation issued by Indigo because my vehicle was parked in a reserved spotI left the parking and asked the attendant why I was not informed about parking rules and regulationsShe seemed very confused and apologetic about the whole situation as she was very young and seemingly just thrown in that position without proper trainingI called Indigo and raised a concern about my ticket and the customer service representative I spoke to, told me that I was not the only one who had this issueThe rep said she would tell her Supervisor, but I have not received any reply yetI have my ticket from th

Do not park at any lots with the logo Indigo West ParkI am constantly targeted by this companyDecember 28, I received a ticket on my truckThe ticket said I did not have my vehicle registeredI did and have the ticket to prove itI called IndigoIndigo said I had a ticket from I had no clue about said ticketI said Ok what about my ticket todayThe lady would not cancel that bogus ticket from today until I paid a ticket from These people are crooksBeyond frustrated and irritated with this terrible company

Yesterday rec'd a letter in mail regarding a parking ticket that (was supposedly rec'd) May 5, in a Indigo parking lot at North Hill CentreNo ticket was ever seen...and now almost a year later we get a letter saying we owe $for late ticketUntil yesterday no other letters or phone calls regarding the outstandingPhoned today to ask about ticket and was told there has been a computer issue and they are just now catching up on back logSaid they would lower ticket to $This seems very similar to another review I read before submitting this oneWhat a scam this company has going on....and no one to stop themAgain the customer gets screwed

I parked my car *** at a downtown parking lot (Indigo lot) north of TD Square (ave SW) at 10:10am Apr My daughter who is a passenger of the car paid $+ GST for hours good until 12:10pm on the same day The ticket machine is only ft from the stall where I parked my car When we came back to my car around 12pm, I saw a ticket by Indigo on the windshield saying that I had not paid for parking I called Indigo and was told that I parked my car in a different parking lot Indigo was extremely rude and said she will not waive the fine There is no sign in the parking lot saying where we should park and the machine where my daughter got the ticket was only ft from the stall (It is the closest one to the stall) As a senior, I don't think it is fair for me to pay the fine (parking fee of $for hours is steep enough) Indigo is running an *** business, *** ripping off customers by confusing them I can send you a copy of the ticket purchased by my daughter and the ticket issued by Indigo

If there were any options, I would give this parking company starThis is a horrible company that is solely interested to give you a ticket anywayTheir practice is unethical ***We all should move forward to take legal actions against this phoney companyTheir motive is just simply making money by giving you some violation tickets which is absolutely ridiculous in most of the casesYou will find tickets within just minutes after you park which means their trained staffs always monitor via cameras and wait for the right momentThey gave us parking ticket in a free parking lot just because we forgot to register within first minutes which we eventually did after thatThey don't allow people some time to breathe and then get their precious permitWe informed them to dispute their so called ticket in court; but, they were so stubborn and sent this to the another fishy debt collection company *** *** *** All the reviews online prove how worse the company isPerhaps, in my life, it is the most pathetic company I've ever dealt withWe will seek legal assistance against these dishonest people