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Pet Suites Pet Resort & Spa

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Pet Suites Pet Resort & Spa Reviews (4)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] ,This response if far from the truth againFirst, we called and informed them the night we picked up our dogs to be told “there is no manager on site and it will passed on”We didn’t get a returned call till the 30th from their office after we called for the 3rd time and disputed the charges on my credit card [redacted] , my [redacted] works with animals in a professional setting and talk to one of the staff memebers shortly there afterMy [redacted] is biology major and she completely understands how dog influenza is passedIf our dogs do not come in contact with other animals as specified in the paperwork, you staff failed to clean the kennel they stayed inYou also lied in your response to our credit card company that you offered a “free stay or discount on our next visit”You never said anything to us about thatAll we ask for was to be reimbursed for our expenses on the vet bill which was sent to your office on more than on occasionIf you would proof read your response because your dates do not match upWe have spent thousands of dollars with your company and to ask to be reimbursed for $ on vet bills and to give us back the money we spent for the “health care” clause we paid for

We are very sorry to hear that you are disappointed with the services you have receivedAs we explained on the phone, any time pets come in to a social setting there is always a risk that a virus may spread, just like placing children in a daycare settingHowever, we do everything in our power to try and prevent the spread of illnesses, like requiring updated vaccinations for all pets coming in and keeping an extremely clean facilityOur management team was very upset to hear that Abbie wasn’t feeling wellYou had called us in the evening on 12/30/after management was gone for the dayThe next morning on 12/30/I called you and left a voicemail to follow up and see how Abbie was doing and to discuss your concernsWe have been in contact back and forth ever since and have tried to get in contact with you on 1/19/with no response backWith that being said we are very surprised at the remarks made about our customer serviceI would like a chance to discuss this in further detailIf you would like to get in touch with the management team, please call [redacted] between 8am to 6pmThank youThanks, [redacted] Resort Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted],This response if far from the truth again. First, we called and informed them the night we picked up our dogs to be told “there is no manager on site and it will passed on”. We didn’t get a returned call till the 30th from their office after we called for the 3rd time and disputed the charges on my credit card. [redacted], my [redacted] works with animals in a professional setting and talk to one of the staff memebers shortly there after. My [redacted] is biology major and she completely understands how dog influenza is passed. If our dogs do not come in contact with other animals as specified in the paperwork, you staff failed to clean the kennel they stayed in. You also lied in your response to our credit card company that you offered a “free stay or discount on our next visit”. You never said anything to us about that. All we ask for was to be reimbursed for our expenses on the vet bill which was sent to your office on more than on occasion. If you would proof read your response because your dates do not match up. We have spent thousands of dollars with your company and to ask to be reimbursed for $ 175.00 on vet bills and to give us back the money we spent for the “health care” clause we paid for.

We are very sorry to hear that you are disappointed with the services you have received. As we explained on the phone, any time pets come in to a social setting there is always a risk that a virus may spread, just like placing children in a daycare setting. However, we do everything in our power to...

try and prevent the spread of illnesses, like requiring updated vaccinations for all pets coming in and keeping an extremely clean facility. Our management team was very upset to hear that Abbie wasn’t feeling well. You had called us in the evening on 12/30/17 after management was gone for the day. The next morning on 12/30/17 I called you and left a voicemail to follow up and see how Abbie was doing and to discuss your concerns. We have been in contact back and forth ever since and have tried to get in contact with you on 1/19/18 with no response back. With that being said we are very surprised at the  remarks made about our customer service. I would like a chance to discuss this in further detail. If you would like to get in touch with the management team, please call [redacted] between 8am to 6pm. Thank you. Thanks, [redacted]Resort Manager

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Address: 1200 Avoca Station Ct, Louisville, Kentucky, United States, 40245

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