Pet Tails Unlimited

Initial Business Response / [redacted] (1000, 8, 2017/08/29) */ Hello [redacted] Thank you for providing us this feedback about your residency at Marina GardensWe apologize for your negative experiencePer our previous conversations and assistance from our attorney, we have drawn up the release from your lease that will need to be signed by youWe will be providing a full rent concession for all of August and up through September 9, 2017, at which point you will provide keys and vacate the communityUpon this day, we will not provide any more compensation nor will we seek any additional rent if the move out day is metWe are happy to have met a mutual agreement for resolution of these mattersThank you [redacted] Community Director

Initial Business Response /* (1000, 8, 2017/08/22) */
Hello ***,
Thank you for bringing your concerns to our attentionWe strive to provide every resident with the best possible living experience at Marina Garden, and I apologize we did not meet your expectationsPer our conversation and
efforts, our team has addressed the concerns that are listedOur maintenance team replaced the air conditioning unit with a brand new one for your apartment homeWe also had pest control inspect for bedbugs and have your treatment for this scheduled on Friday 8/25/At this time we will not be offering an option to withdraw from your lease agreement without the payment of your lease-break feeI welcome the opportunity to meet with you and further discuss any of these issuesPlease contact me at the office at your convenienceThank you
Sincerely,
***
Community Director
Marina's Edge
Initial Consumer Rebuttal /* (3000, 10, 2017/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Even though they have replaced my air conditioner and are heat treating my unit for bed bugs they are not compensating me for the price of the hotel room that I need which cost me more because I have a dogThe wall in my living room is still falling off due to the windows being replaced I have pictures to show the mess left behind and the new piece of wall that fell off just yesterdayI am not the only tenant that has this issue with bugs and the wall problemAren't they suppose to make arrangements for us if they need to do a heat treatment that is going to remove me from my house for a hour period?
Final Business Response /* (4000, 12, 2017/08/31) */
Hello ***,
In response to the rebuttal to our initial response, construction is scheduled to finish the repair on the apartment wall tomorrowIn regards to the pest control, Marina Garden's absorbed the costs for the treatments and notified the resident to vacate the unit for this for 24-hoursPer our conversation with the resident, she stated she stated that she would get a hotel and had money saved up for it
Thank you,
***
Final Consumer Response /* (2000, 14, 2017/09/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The new manager is working hard to fix my issues as well as some of the other residents it is to bad I had to take these steps to get it done and she is going to have my walls fixed for me sometime todayI was told it would take a few days to have my walls fixed to the standards or building codes I am very pleased with the new manager Danielle is doing what she can and in a short time period

Initial Business Response /* (1000, 8, 2017/08/29) */
Hello [redacted]
Thank you for providing us this feedback about your residency at Marina Gardens. We apologize for your negative experience. Per our previous conversations and assistance from our attorney, we have drawn up the release from your...

lease that will need to be signed by you. We will be providing a full rent concession for all of August and up through September 9, 2017, at which point you will provide keys and vacate the community. Upon this day, we will not provide any more compensation nor will we seek any additional rent if the move out day is met. We are happy to have met a mutual agreement for resolution of these matters. Thank you.
[redacted]
Community Director