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Petals on Page Reviews (2)

Dear [redacted],  We are very sorry to hear of your disappointment with the florist you chose for you graduation party. I can certainly understand your frustration when you found the shop closed and were unable to get your flowers. Unfortunately, this order was placed by you with a private...

flower shop. We have no control or connection with orders placed privately with them on their website or at their shop,  although I can understand the confusion when you see our logo on their website. Petals on Page is a privately owned shop that we also send orders to, but we are not responsible for orders placed directly through them. Congratulations on your graduation. I hope you get this resolved quickly with them. Sincerely, Margarett K[redacted]Executive Services[redacted]###-###-####

Its very sad when seemingly nice people end up lying and try to defame a hard working business trying to make a living because of there mistake . I help [redacted] the day she came in to order her flowers(along with the owner Sujani), when we discussed the pick up date she said june ** sunday ,as marked on the receipt, we are not open as marked on my front door on sundays so why would I respond 9;30am? that is a false statement by her( and wouldn't the owner correct me if I said we were open sundays ????), I told her we are closed sundays but will come in for her as a courtesy because she didnt have a refrigterator large enough to accomadate the amount of flowers she ordered.( we had to pay a employee to come in on his day off) When I asked what time she was coming she said noon! I marked her reciept "am" opposed to pm which is after 12;00 noon and a worker was there at 10:00am please note [redacted]'s mother was never present for the ordering or the conversation. At 10;25 [redacted] came into to the store very upset, stating she was here at 9;30 and we werent , the employee told her what I just explained to you,and tryed to calm her down but she wounldnt have any of it she said her party was at noon and she very late now, the employee call the owner on the phone and we offered to delivery her flowers free of charge and help her make her arrangemnents with her at her house free of charge and it will be done before her party,but she wanted her money back ,(we have a cell phone call log of the time we called her cell phone and made this offer again to her) we told her that was impossible to refund her, we ordered her flowers special order and we woundnt be able to send them back and we had no use at this time for her speciality flowers . She stormed out her mother stormed in (first time we met the mother) again demanding the money back,telling the employee her daughter said she would be in at 9;30am(she was never present for the conversation)the employer told her she was wasting her time when he could be making her arrangments, that is when she said she brought flowers some where else .(Another florist and a friend of ours who never made any defamatory remarks about us as she stated, another lie.) She screamed and harrased my employee so badly he was terribly shaking up she demanded he write on her reciept that we would refund her money truth be told he scribbled somthing to get her to stop yelling at him . The next day she came in again demanding her money back I showed her her flowers in the refrigerator and told her that I could not give back money on a special order she was welcome to take her flowers,I told her the conversation between us and her daughter and she refused to listen ,then my boss trying to make peace, offered her a parial refund but she still refused, she continued repeating NO NO NO and threaten to call Revdex.com and stormed out, our partial refund offer is now off the table, after her "Scam artist" remark . Our flower order obligation was fulfilled as was our opening of the store on our dayoff , also fulfilled. We dont have any customer complaints ,we run a reputable good business and are upset at her allegation. Please feel free to contact us if you have any other questionsThanking you in Adavance Sujani Senanayaka and Dawn ###-###-####

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