This is a response from Petcare Animal Hospital In regards to a complaint filed by an inactive client of ours. Said client had...
recently adopted the feline patient from the local humane society at which time the client was issued a Free Health Check Exam Certificate, which was honored at our hospital. The certificate clearly states that any other services provided other than the free health check exam will be at the owner's expense. Unfortunately the client's newly adopted cat was diagnosed with an upper respiratory infection and secondary conjunctivitis. Our Veterinarian then prescribes.an oral antibiotic and an ophthalmic ointment for the treatment of the illnesses. Per the free exam certificate, the cost of the medication would have been the financial responsibility of the client. The client left our hospital prior to completing the check-out process with our receptionist. Multiple mailing attempts of a monthly statement were sent to both addresses we had on file for the client: However, all statements were returned via LISPS with a label stating unable to forward. During my time on the phone with the client he gave me a new address which has now been update in our system. We had tried contacting the client by phone, however we did not have a correct number for him in our system. A current phone number for the client has also been updated in our system.
Due to the client's delay on payment towards the amount owed, finance charges had been applied to his account. I offered-to remove all finance charges that had been applied. After removing the finance charges from his account, I mailed a copy of the current statement to the client's updated mailing address. Since mailing the statement the client has paid his account in full. Our apology for the confusion and inconvenience was given to client and the collections company has been notified that he has paid his account in full.
Thank you,
Dareth [redacted] RVT
This is a response from Petcare Animal Hospital In regards to a complaint filed by an inactive client of ours. Said client had...
recently adopted the feline patient from the local humane society at which time the client was issued a Free Health Check Exam Certificate, which was honored at our hospital. The certificate clearly states that any other services provided other than the free health check exam will be at the owner's expense. Unfortunately the client's newly adopted cat was diagnosed with an upper respiratory infection and secondary conjunctivitis. Our Veterinarian then prescribes.an oral antibiotic and an ophthalmic ointment for the treatment of the illnesses. Per the free exam certificate, the cost of the medication would have been the financial responsibility of the client. The client left our hospital prior to completing the check-out process with our receptionist. Multiple mailing attempts of a monthly statement were sent to both addresses we had on file for the client: However, all statements were returned via LISPS with a label stating unable to forward. During my time on the phone with the client he gave me a new address which has now been update in our system. We had tried contacting the client by phone, however we did not have a correct number for him in our system. A current phone number for the client has also been updated in our system.
Due to the client's delay on payment towards the amount owed, finance charges had been applied to his account. I offered-to remove all finance charges that had been applied. After removing the finance charges from his account, I mailed a copy of the current statement to the client's updated mailing address. Since mailing the statement the client has paid his account in full. Our apology for the confusion and inconvenience was given to client and the collections company has been notified that he has paid his account in full.
Thank you,
Dareth [redacted] RVT