PetConnect Rescue

etConnect Rescue Response to [redacted] ***'s Complaint to the Revdex.comInboxx Catherine E [redacted] < [redacted] >AttachmentsDec (days ago)to me Dear [redacted] ,Attached you will find our response to a complaint filed against our organization.Please acknowledge receipt of this responseI understand that we are in a bit of a time crunch as we just received your letter on Saturday afternoon.I am happy to answer any other questions you may have.Sincerely,Catherine E [redacted] See Attachment PetConnect Rescue is a 501(c)non-profit founded in 2005, which rescues cats & dogs from high kill shelters, places the animals in foster homes, provides needed medical attention and seeks to find them forever homes via adoptionWe take the welfare of the animals in our care very seriously and believe in the importance of treating everyone with dignity and respect.Adopters are asked to complete an online application, after which they are contacted by an adoption coordinatorIn the case of [redacted] the adoption coordinators were Kim L [redacted] (who is not a director with our organization) and [redacted] B***, who conducted the initial telephone screeningIn addition to a telephone interview, the adoption process consists of a veterinary reference for the animals currently in the adopter’s home, personal reference checks, and a home visitIf at any point an application is deemed not in the best interests of the animal it can be declined.During her initial screening process [redacted] indicated that her two dogs and cat were current on vaccinationsShe was asked for the name and phone number of the veterinarian where they had been seen [redacted] indicated that the vet was in Texas but that she would try to provide the informationSubsequently, we were told that her veterinarian had died and that she believed no records were available, but that she would reach out to the veterinarian’s son to try to obtain them [redacted] also indicated that her current dogs were not spayed or neuteredShe asked us to provide a list of what vetting was required for animals in the Commonwealth of Virginia which we provided, while also explaining that a consistent vetting history would be required for an adoptionWe have copies of texts from [redacted] (attached)Indicating that she was taking her dogs to the vet because she was concerned about allergies and that during that visit they would receive their vaccinationsShe scheduled a vet visit and had her dogs brought up-to-date on routine vaccinations and a heartworm testShe also purchased heartworm preventatives (which she later returned after her application was declined)We are not aware of any vetting that was done for her cat, nor have her dogs been spayed/neutered.Responsible pet ownership includes routine vet visits, vaccinations, preventatives and compliance with state law (rabies vaccinations)Despite assurances from [redacted] that her animals had received proper vetting she was unable to provide any documentation to that effect and we therefore informed her that we would be unable to proceed and approve her applicationAt that point [redacted] became angry and started to send a number of unkind emails, texts to the foster, MsL [redacted] and MsB***.While every attempt was made to explain the adoption process and treat [redacted] with courtesy and respect it is obvious that she is very unhappy with our organizationWe feel that we have an obligation to ensure that the animals that we rescue go to good homes where they will receive responsible careWe regret that [redacted] is unhappy with our decision, but believe firmly that we had every right to decline her application and that her complaint is without meritHi [redacted] ! Good morning! Just letting you know that we scheduled an appointment for both of our family dogs because after we pulled the carpet, they got cold symptoms and I just want Dr [redacted] to examine them to make sureWe moved from a VERY dry climate so they are sensitive to any moldwe are removing all the carpeting and redoing the floors so Dr [redacted] is sure it's allergies but me being a worried mommy, just want to make sure! We REALLY want [redacted] and [redacted] home the second Dr [redacted] gives the ok, so hopefully we can set up a home visit very soonI hope I'm not bugging you but we really hurt last night leaving without themThey felt like ours! Sorry to hear you are not feeling so greatfeel better soon! I've heard Kim is just as awesome as you so we are hopeful to talk to her soonwe have an appointment with Dr [redacted] tomorrow just to make sure the girls allergies from us pulling carpets ARE for SURE just allergies, get ms ms her annual vaccination and to schedule the spayugh

etConnect Rescue Response to [redacted]'s Complaint to the Revdex.comInboxx Catherine E[redacted] <[redacted]>AttachmentsDec 15 (7 days ago)to me Dear [redacted],Attached you will find our response to a complaint filed against our...

organization.Please acknowledge receipt of this response. I understand that we are in a bit of a time crunch as we just received your letter on Saturday afternoon.I am happy to answer any other questions you may have.Sincerely,Catherine E[redacted]See Attachment
PetConnect Rescue is a 501(c)3 non-profit founded in 2005,  which rescues cats & dogs from high kill shelters, places the animals in foster homes, provides needed medical attention and seeks to find them forever homes via adoption. We take the welfare of the animals in our care very seriously and believe in the importance of treating everyone with dignity and respect.Adopters are asked to complete an online application, after which they are contacted by an adoption coordinator. In the case of [redacted] the adoption coordinators were Kim L[redacted] (who is not a director with our organization) and [redacted] B[redacted], who conducted the initial telephone screening. In addition to a telephone interview, the adoption process consists of a veterinary reference for the animals currently in the adopter’s home, personal reference checks, and a home visit. If at any point an application is deemed not in the best interests of the animal it can be declined.During her initial screening process [redacted] indicated that her two dogs and cat were current on vaccinations. She was asked for the name and phone number of the veterinarian where they had been seen.  [redacted] indicated that the vet was in Texas but that she would try to provide the information. Subsequently, we were told that her veterinarian had died and that she believed no records were available, but that she would reach out to the veterinarian’s son to try to obtain them. [redacted] also indicated that her current dogs were not spayed or neutered. She asked us to provide a list of what vetting was required for animals in the Commonwealth of Virginia which we provided, while also explaining that a consistent vetting history would be required for an adoption. We have copies of texts from [redacted] (attached). Indicating that she was taking her dogs to the vet because she was concerned about allergies and that during that visit they would receive their vaccinations. She scheduled a vet visit and had her dogs brought up-to-date on routine vaccinations and a heartworm test. She also purchased heartworm preventatives (which she later returned after her application was declined). We are not aware of any vetting that was done for her cat, nor have her dogs been spayed/neutered.Responsible pet ownership includes routine vet visits, vaccinations, preventatives and compliance with state law (rabies vaccinations). Despite assurances from [redacted] that her animals had received proper vetting she was unable to provide any documentation to that effect and we therefore informed her that we would be unable to proceed and approve her application. At that point [redacted] became angry and started to send a number of unkind emails, texts to the foster, Ms. L[redacted] and Ms. B[redacted].While every attempt was made to explain the adoption process and treat [redacted] with courtesy and respect it is obvious that she is very unhappy with our organization. We feel that we have an obligation to ensure that the animals that we rescue go to good homes where they will receive responsible care. We regret that [redacted] is unhappy with our decision, but believe firmly that we had every right to decline her application and that her complaint is without merit.
Hi [redacted]! Good morning! Just letting you know that we scheduled an appointment for both of our family dogs because after we pulled the carpet, they got cold symptoms and I just want Dr [redacted] to examine them to make sure. We moved from a VERY dry climate so they are sensitive to any mold.... we are removing all the carpeting and redoing the floors so Dr [redacted] is sure it's allergies but me being a worried mommy, just want to make sure! We REALLY want [redacted] and [redacted] home the second Dr [redacted] gives the ok, so hopefully we can set up a home visit very soon..... I hope I'm not bugging you but we really hurt last night leaving without them. They felt like ours! Sorry to hear you are not feeling so great..... feel better soon! I've heard Kim is just as awesome as you so we are hopeful to talk to her soon.... we have an appointment with Dr [redacted] tomorrow just to make sure the girls allergies from us pulling carpets ARE for SURE just allergies, get ms ms her annual vaccination and to schedule the spay.... ugh