Pete's 24 Hour Towing Service

October 28,
On September 15th we received a call from Mr*** *** at 14:to tow his Lexus from *** *** located on Washington Street in Kent, WA and tow to ***’s *** *** at *** ** ***nd St, Kent, WAThe reason for the car to be towed was it had alternator problemsMr
*** drove in our tow truck along with are driver to *** ***Upon delivery and unhook of the car to *** ***, both our driver and customer *** *** noted that the back rear passenger rim had flaked off the plastic dip coating from the strap that secured the car while in towThe plastic dip to these rims were dipped by the owner of the car himself Mr***(After Market)
On that same day of September 15th our dispatcher on duty received a call at 18:hrs call from Mr*** *** claiming we did damage to his vehicle in relationship to his rim mentioned aboveOur truck supervisor Kenneth R*** got the message and made several attempts returning his calls on 9-16-at 16:00, and again on 9-19-at 13:with no success in reaching Mr***With no success we found out later that our dispatcher transposed the last four digits of his phone # from which should have been (*** and noted on our end as (***)
On October 10th Mr*** came to our Kent facility, he met and spoke to one of our other tow truck drivers in regards to the damage to his vehicleOur driver (David P***) in turn called his supervisor Kenneth R*** to let him know that Mr*** wants to discuss the damage to his vehicleMr*** and MrR*** made arrangement to meet at our Kent location around 4:00pm after Mr*** got off work from *** ***
On that day of October 10th both MrR*** and Mr*** met up at our Kent locationOur supervisor Ken R*** was under the impression and knowledge that he was dealing with the plastic dip seal that got rubbed off the rim from the strap that was previously noted by Mr*** and our driver who originally towed it inTo MrR*** surprise Mr*** expressed additional damage to his vehicle(Note) Mr*** in his complaint mentioned that he dealt with Gary P*** not the case, it was Kenneth R*** our truck supervisor
MrR*** viewed the additional damage that Mr*** claims we didMrR*** noted that the front undercarriage driver’s side behind the front bumper was damaged from hitting something causing the structure of the bumper to crackThe scratches that are in question that he also claims are on both upper outer sides of the passenger side and driver’s sideThese scratches appear to look like the vehicle hit a curb of some sort causing the long gated side to side scratchesWe have taken photo’s to support that there is no possible way we caused these damages
Mr*** has had possession of his car for almost a full month and driving his vehicle after the original tow on September 15th At the time of the original tow if additional damage did occur it would have been dually noted by our driver and Mr*** at the time of drop off at ***’s *** ***The only thing that was apparent was the strap rubbing off the plastic dip on the one rimWe believe that Mr*** is trying to blame fault on additional damage that occurred to his vehicle while in his possessionMrR*** advised Mr*** that it would be in his best interest to contact his own Insurance Company to file his own claim, as we did not do these so called damages he claims we did
Best Regards
Cindy * M***
Pete’s Towing Service