Pete's Lawn Care, Inc.

We did have to stop service in a couple of areas that we were loosing money because to much travel timeI am sorry, but this change had to happenI tried to give people notice (one week) so customers can find another serviceI did call this customer and provide another company that has taken on a
couple of other accounts we use to service when I received this complaintJust like the customer can cancel at any time my company can cancel is it not working out for us alsoThe customer can call me direct to further discuss if needed. Thank you*** *** PresidentPete's Lawn Care, Inc

We did have to stop service in a couple of areas that we were loosing money because to much travel timeI am sorry, but this change had to happenI tried to give people notice (one week) so customers can find another serviceI did call this customer and provide another company that has taken
on a couple of other accounts we use to service when I received this complaintJust like the customer can cancel at any time my company can cancel is it not working out for us alsoThe customer can call me direct to further discuss if needed.
Thank you
*** *** President
Pete's Lawn Care, Inc

Initial Business Response /* (1000, 7, 2014/05/28) */
Contact Name and Title: *** *** President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@sbcglobal.net
*** called and meet with Mrs*** on 5-28-Going to get more information from Mr*** and see what we can
doWork is in progress and no resolution yetStill working on it with customer
Initial Consumer Rebuttal /* (3000, 9, 2014/06/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not accepting the response not because what *** has stated is untrue, but because the problem has not yet been resolvedYes, he has met with Mrs***, but has not yet spoken to Mr***We are supposed to meet with him on Saturday, June to get an estimate and to see if we can reach a compromise that will be fair to both of us
Final Business Response /* (4000, 13, 2014/06/23) */
I meet with Mr*** and worked out a solution for the problemWe both meet in the middle and are both ok with itThank you
***
Final Consumer Response /* (2000, 15, 2014/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We worked out an agreement that we feel was fair to both of usThe problem has been resolved to our satisfactionThank you for your assistance