Hello,As per our system, this item has been deliveredWe do apologize for the delay.In regards to [redacted] , the owner and myself are looking over Revdex.com claim to make sure any of our clients do not hear any comments that may be offensive to them.Please let me know if there is anything I can be of assistance with.Regards,Ilvin G
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Thank you Revdex.com for your prompt assistance and resolution to my issues with the company I greatly appreciated! Sincerely, [redacted] ***
Good Afternoon,We have received the complaint from [redacted] ***.In regards to the refund requested, it has been executed should be reflecting on customer's credit card account on Friday May **, We apologize for this delay.We have attached confirmation of the refund.Regards,Ilvin G***La Rosa del Monte NY [redacted]
Good morning, I am responding on behalf of La Rosa Del Monte express, a complain that had been filed against. At this time we are investigating this issue and will reply to this issue ASAPSincerely, Carlos F*General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answter Here]
The situation has been passing before the Huricane That is a gpod excuse I need that the management of La Roa del Monte contact me at my contact phone number ###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Sir or Madam:Please do not consider this complaint closed based on La Rosa del Monte's feedback Per the attached document the painting was delivered on 6/*/not on 6/*/ Since the item was crated, it took the Gallery Director a day to take it appart and discover the damages to the painting The damages were immediately notified to La Rosa del Monte on 6/**/(business day after the delivery), with pictures documenting the damages The intention was for La Rosa Del Monte to process a claim to the insurance company for the damaged but I never received formal communication between the Insurance company and La Rosa Del Monte in connection to my claim.Claiming that the few spritzers of water added to the back of the painting caused these damages is absurd and as stated by La Rosa Del Monte, their crew was there They are the experts in shipping If they knew this would cause damages to the painting they should have advised me not to do so In turn, they didn't say anything about it Regardless, spraying paintings in the back with a bit of water is customary among gallerists and artists to ensure that the canvas doesn't loose its tension.La Rosa del Monte is clearly at fault I did not hire them to deliver a $15,painting and damage it while in their possession I hired them to deliver the painting safely to its destination, which they obviously didn't do based on photographs and details provi by the Gallery Director in Ohio Their inability to accept responsibility clearly speaks of their business practices and I will pursue this further to ensure that no one else has to go through the same bad experience when using their services.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good Afternoon,We have received the complaint from *** ***.In regards to the refund requested, it has been executed should be reflecting on customer's credit card account on Friday May **, We apologize for this delay.We have attached confirmation of the refund.Regards,Ilvin G***La
Rosa del Monte NY*** ***
In regards to the complaint of *** *** ***, she states we have imposed late fees and her storage bill for monthsShe attempted to contact the person in charge of her billing with no successTo respond to her complaint, we will remove the fees for each monthUnfortunately, it was a clerical
error for which the fees were billed to herAs of now, her statement has been updated accordingly and we will mail her a new statement
Hello,We are very sorry about this delay and that you are not satisfied with our customer serviceWe will investigate and respond back asap.The bed is in PR but unfortunately there are so many delays with the hurricanes that have happenThis has created many delays for our shipments to PROur PR
office receives many shipments from NY, Miami and Orlando office and shipments from all over the worldWe strive for on time delivery but it has been difficult these last couple months.Thanks for your patience and we will be in contact soon.Regards, Ilvin G
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Thank you Revdex.com for your prompt assistance and resolution to my issues with the company I greatly appreciated!
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello,As per our system, this item has been deliveredWe do apologize for the delay.In regards to *** ***, the owner and myself are looking over Revdex.com claim to make sure any of our clients do not hear any comments that may be offensive to them.Please let me know if there is anything I can be of assistance with.Regards,Ilvin G
As per complaint No*** Based of on the complain by *** ***La Rosa Del Monte notified her that we were not able to perform her move on May **, as it was scheduled, she had the option to cancel the service with La Rosa Del Monte or seek the service with another moving company
Our team in Orlando FL agreed with *** *** to do the move on June **,she had no problem with such date*** *** had the opportunity between May and June to make all arrangement that it was necessaryunfortunately we are not able to make any refund to her,but we offer 5% discount to you on her next shipment with usWhenever you place your next order with our company, you can avail this discount on the final bill valueBest Regards, Carlos F*
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Your Answer Here]
The numerous calls I placed to the business trying to reach a resolution was met with my calls being transferred from the Miami office, to the Orlando office and then to the New York office and no one apologized for delay or for the fact my shipment was sent to the wrong locationMy shipment was delayed and no one was able to provide me with the explanation provided to me as a response to my complaintI entered into a contract with this company in which I paid for the services in total and up front. The reply received does not compensate adequately for the troubles I experiencedApart from the fact that the shipment was delayed, my boxes were received torn and brokenEvery single box was tornI witnessed the delivery crew taping up the boxes as they were removing the boxes from the truckWhen I inquired about the poor state in which the boxes arrived in; the delivery guy stated his job was to delver the shipment and could not provide an explanation as to the conditions of the boxesI asked if the boxes were exposed to water and again he replied he could not provide an explanation as to the conditions of the boxesIf this company was indeed sorry for the delay in my delivery and the negative experienced caused by their poor business ethics they would refund me the money paid; if not in it's totality than a partial refund will be accepted.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good afternoon we had sent a letter to Mrs James below is copy of the letter MrsMyrna James Ventnor Avenue Unit D Delray Beach, FL Dear MrsMyrna James: This is in regard to your shipment noNYOR-0763-which you placed with our company La Rosa Del Monte Express on the of
September We sincerely apologize to you for the delay in delivery of your shipmentDue to irregularities in the logistic department, this inconvenience has been caused to youWe had also flooded with a large number of shipments that month and all this has led to this delayWe were trying our best to minimize the delay as much as possible to reduce your troubleWe had equipped our departments with more number of staffs in order to deliver your shipment as soon as possibleAs a small token of honor and as a mark of apology we offer 5% discount to you on your next shipment with usWhenever you place your next order with our company, you can avail this discount on the final bill valueTo ensure that this crisis does not take place in the future again, we have taken all precautionary stepsOnce again we apologize to you for all the troubles caused because of usWe would appreciate your support on this matterSincerely, Carlos F* General Manager La Rosa Del Monte Express
Hello,As per our system, this item has been deliveredWe do apologize for the delay.In regards to [redacted] , the owner and myself are looking over Revdex.com claim to make sure any of our clients do not hear any comments that may be offensive to them.Please let me know if there is anything I can be of assistance with.Regards,Ilvin G
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Thank you Revdex.com for your prompt assistance and resolution to my issues with the company I greatly appreciated! Sincerely, [redacted] ***
Good Afternoon,We have received the complaint from [redacted] ***.In regards to the refund requested, it has been executed should be reflecting on customer's credit card account on Friday May **, We apologize for this delay.We have attached confirmation of the refund.Regards,Ilvin G***La Rosa del Monte NY [redacted]
Revdex.com:At this time, I have not been contacted by La Rosa del Monte Express regarding complaint ID ***.Sincerely,
*** ***
Good morning, I am responding on behalf of La Rosa Del Monte express, a complain that had been filed against. At this time we are investigating this issue and will reply to this issue ASAPSincerely, Carlos F
*General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answter Here]
The situation has been passing before the Huricane That is a gpod excuse I need that the management of La Roa del Monte contact me at my contact phone number ###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Sir or Madam:Please do not consider this complaint closed based on La Rosa del Monte's feedback Per the attached document the painting was delivered on 6/*/not on 6/*/ Since the item was crated, it took the Gallery Director a day to take it appart and discover the damages to the painting The damages were immediately notified to La Rosa del Monte on 6/**/(business day after the delivery), with pictures documenting the damages The intention was for La Rosa Del Monte to process a claim to the insurance company for the damaged but I never received formal communication between the Insurance company and La Rosa Del Monte in connection to my claim.Claiming that the few spritzers of water added to the back of the painting caused these damages is absurd and as stated by La Rosa Del Monte, their crew was there They are the experts in shipping If they knew this would cause damages to the painting they should have advised me not to do so In turn, they didn't say anything about it Regardless, spraying paintings in the back with a bit of water is customary among gallerists and artists to ensure that the canvas doesn't loose its tension.La Rosa del Monte is clearly at fault I did not hire them to deliver a $15,painting and damage it while in their possession I hired them to deliver the painting safely to its destination, which they obviously didn't do based on photographs and details provi by the Gallery Director in Ohio Their inability to accept responsibility clearly speaks of their business practices and I will pursue this further to ensure that no one else has to go through the same bad experience when using their services.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good Afternoon,We have received the complaint from *** ***.In regards to the refund requested, it has been executed should be reflecting on customer's credit card account on Friday May **, We apologize for this delay.We have attached confirmation of the refund.Regards,Ilvin G***La
Rosa del Monte NY*** ***
In regards to the complaint of *** *** ***, she states we have imposed late fees and her storage bill for monthsShe attempted to contact the person in charge of her billing with no successTo respond to her complaint, we will remove the fees for each monthUnfortunately, it was a clerical
error for which the fees were billed to herAs of now, her statement has been updated accordingly and we will mail her a new statement
Hello,We are very sorry about this delay and that you are not satisfied with our customer serviceWe will investigate and respond back asap.The bed is in PR but unfortunately there are so many delays with the hurricanes that have happenThis has created many delays for our shipments to PROur PR
office receives many shipments from NY, Miami and Orlando office and shipments from all over the worldWe strive for on time delivery but it has been difficult these last couple months.Thanks for your patience and we will be in contact soon.Regards, Ilvin G
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Thank you Revdex.com for your prompt assistance and resolution to my issues with the company I greatly appreciated!
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello,As per our system, this item has been deliveredWe do apologize for the delay.In regards to *** ***, the owner and myself are looking over Revdex.com claim to make sure any of our clients do not hear any comments that may be offensive to them.Please let me know if there is anything I can be of assistance with.Regards,Ilvin G
As per complaint No*** Based of on the complain by *** ***La Rosa Del Monte notified her that we were not able to perform her move on May **, as it was scheduled, she had the option to cancel the service with La Rosa Del Monte or seek the service with another moving company
*
Our team in Orlando FL agreed with *** *** to do the move on June **,she had no problem with such date*** *** had the opportunity between May and June to make all arrangement that it was necessaryunfortunately we are not able to make any refund to her,but we offer 5% discount to you on her next shipment with usWhenever you place your next order with our company, you can avail this discount on the final bill valueBest Regards, Carlos F
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Your Answer Here]
The numerous calls I placed to the business trying to reach a resolution was met with my calls being transferred from the Miami office, to the Orlando office and then to the New York office and no one apologized for delay or for the fact my shipment was sent to the wrong locationMy shipment was delayed and no one was able to provide me with the explanation provided to me as a response to my complaintI entered into a contract with this company in which I paid for the services in total and up front. The reply received does not compensate adequately for the troubles I experiencedApart from the fact that the shipment was delayed, my boxes were received torn and brokenEvery single box was tornI witnessed the delivery crew taping up the boxes as they were removing the boxes from the truckWhen I inquired about the poor state in which the boxes arrived in; the delivery guy stated his job was to delver the shipment and could not provide an explanation as to the conditions of the boxesI asked if the boxes were exposed to water and again he replied he could not provide an explanation as to the conditions of the boxesIf this company was indeed sorry for the delay in my delivery and the negative experienced caused by their poor business ethics they would refund me the money paid; if not in it's totality than a partial refund will be accepted.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Good afternoon we had sent a letter to Mrs James below is copy of the letter MrsMyrna James Ventnor Avenue Unit D Delray Beach, FL Dear MrsMyrna James: This is in regard to your shipment noNYOR-0763-which you placed with our company La Rosa Del Monte Express on the of
* General Manager La Rosa Del Monte Express
September We sincerely apologize to you for the delay in delivery of your shipmentDue to irregularities in the logistic department, this inconvenience has been caused to youWe had also flooded with a large number of shipments that month and all this has led to this delayWe were trying our best to minimize the delay as much as possible to reduce your troubleWe had equipped our departments with more number of staffs in order to deliver your shipment as soon as possibleAs a small token of honor and as a mark of apology we offer 5% discount to you on your next shipment with usWhenever you place your next order with our company, you can avail this discount on the final bill valueTo ensure that this crisis does not take place in the future again, we have taken all precautionary stepsOnce again we apologize to you for all the troubles caused because of usWe would appreciate your support on this matterSincerely, Carlos F