Pete's Shur Sav Market

Complaint: ***
I am rejecting this response because:I do not appreciate the way the business responded the fish was not in my bag I did not leave it in my basket and my mom who live with me was at the store shopping with me for your information so how did my fish get taken to another household if we're in the same household I would've taken the offer but their making it seem like someone need a handout by saying "As a gesture of goodwill" which I don't need a handout especially one for some dollar fish I've been shopping there for years but never again will I shop at Petes because of this incident So thank u, but no thank u
Sincerely,
*** ***

I talked to my brother *** and our manager, *** about the incidentWhen *** came back to the store to report she didn't have her fish they looked on the store's camera system for the transactionThey saw that *** did indeed receive the fish The fish was put in
a bag with lunch meat she had also purchasedThe purchased items were put in a basket and the basket was taken by the customerAfter this point we don't have any control over a customers purchasesDid the customer put all of the bags in her car? If two people were shopping together did the other person get a wrong bag? If the fish was missing, why wasn't she missing her lunch meat also?As a gesture of goodwill, I would gladly give *** a store credit for the amount in question

Initial Business Response /* (1000, 5, 2016/02/08) */
Contact Name and Title: *** *** owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
The customer presented a check for payment for a utility billThe check was returned to a 3rd party bill processor ***
which incurred an overdraft fee to the customers accountBecause of some confusion I personally reimbursed the chargeSeveral days later *** submitted the check an additional times which resulted in two more fees to the customerAt this point I have no control over her check*** is the company she needed to talk to so I gave the customer the only number I hadApparently that # was of no helpTo rectify the situation I will pay the $in fees even though this is not Shur sav's doing
Initial Consumer Rebuttal /* (2000, 7, 2016/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the responseThank youAccording to Mr***, if Pete's Shur Sav was not liable for this discrepancy-*** is supposed to credit Pete's their money for this incidentNumber oneNumber two, Pete's should revisit their check acceptance policheck was ran twice for one transaction and that's not rightIf my check didn't clear for only one system-that's itWhomever is responsible for this matter, BOTH parties need to have a better understanding with BOTH systems, how they work and problem solving skillsThe cashiers as wellI was spoken to by another manager at Pete's as if I was illiterate; like I had no knowledge period and no knowledge of my own financial information-that also proved to be accuratePete's has been apart of this neighborhood for a long time, but it really needs a make over of some employees and customer serviceMrs***