Please review this recording of the phone call when we set the appointment.Although we did sound optimistic that her issue would be covered, at the endof the conversation we did advise her of the $charge I will alsosend you in a separate email a copy of the repair order where she initialedfor the $check out fee If her issue would have been covered by thespecial coverage the $would not have applied.Sincerely,Tim H***
Thank you for the opportunity to address our customer's concernsAt Jack Maxton, where we are home of the best doggone deals, we want all of our customers to be happy with their purchaseMs [redacted] visited our dealership and chose to purchase one of our certified pre-owned vehiclesAll of our certified pre-owned vehicles come with: 2-YEAR/24,000-MILECPO SCHEDULED MAINTENANCE PLAN 12-MONTH/12,000-MILEBUMPER-TO-BUMPER WARRANTY POWERTRAIN LIMITED WARRANTY 172-POINT VEHICLE INSPECTION AND RECONDITIONING PROCESS 3-DAY/150-MILE SATISFACTION GUARANTEE VEHICLE HISTORY REPORT After her purchase she returned to our dealership where our Service Department was happy to go on multiple test drives with her to try to determine what, if any, difficulties the car might be havingThe results of the test drive are as follows: A Brakes Grinding – Customer concern could not be duplicated B Burning Smell – Checked for leaks – No absmells at this time C Car Hesitates – No problem found D Belt Noises – Not duplicated at this time E Wind Noise at freeway speeds on driver’s side – no wind noise heard on test drive F Engine noise at Idle – replaced Water Pump G Squeak sound from steering wheel on turns – no problem found Please let her know that at this time, we are offering to replace the brakes as a goodwill gesture and a means of resolving the dispute once and for allPlease let us know if she accepts our offerThank you
After researching this complaint we have learned that there was definitely an error on our part and we apologize profusely to Ms***We are absolutely willing to refund the cost of the warranty plus tax, which looks to be $Let me know where I need to send the check to.Thank you for your timeAmanda M***
Dan G***, Service Manager, was able to take a look at this caseHe mentioned when servicing the vehicle, all rotors and brakes were replaced with new partsAt the customer’s convenience, he would like to setup a time for the customer to come for an inspection on brakes and rotors to see where the noise is deriving fromThe customer can reach Dan at ###-###-#### Ext: ***If needed, the Repair Order Details from the last visit are attached
Thank you for reaching back out to usAt Jack Maxton we strive for excellent customer serviceWith that in mind, we met with you and discussed your desire to purchase the TahoeWe were given the impression that the most important factor in the purchase was getting the lowest monthly payment possibleWe certainly respect thatAnd to that end we felt you had two options: [redacted] and [redacted] ***Being self-employed, [redacted] required months of bank statements Because enough funds hadn't been deposited into the bank account, unfortunately, the bank statements did not meet the requirements [redacted] did not require any income verificationHowever, we stayed in touch with [redacted] trying to work out a solutionSome miscommunication happened when you were talking to different [redacted] Representative than we wereRegrettably, the agents were not sharing the same informationIn any case, after submitting additional qualifying information to [redacted] ***, we received the final terms They were at a lower rate but you were only approved for a month term [redacted] approved you for months with a lower paymentTherefore, the financing was submitted through [redacted] We apologize for any missteps which may have caused you any dissatisfactionWe hope the enclosed Complete Vehicle Detail and Oil Changes makes up in part for this It was a pleasure working with youIf we can ever be of service to you again, please don't hesitate to contact us
Attached is a copy of the service contract purchased by [redacted] This vehicle has not been into our dealership since 6/8/ The extended warranty purchased is in effect until 8/28/as long as the miles are below 75, The customer can take this vehicle to any [redacted] dealer and present the contract The customer will be responsible for any check out fees until it is deemed to be a covered repair under the service contract If the customer is in [redacted] I would be happy to assist in getting the repair done The service contract company needs to be contacted by the repair facility prior to any repairs being made
Jack Maxton Chevrolet had no knowledge of there being issues with the Camaro before the customer purchased the vehicleWhen the vehicle was purchased, the customer signed an “As-Is” and “Nothing-Owed” document(Please see attached.) As a goodwill gesture, the customer can bring us the motor and we’ll fix it; if the customer is willing to split the bill 50/When the motor is fixed, the customer can pick it up at Jack Maxton Chevrolet
Please review this recording of the phone call when we set the appointment.Although we did sound optimistic that her issue would be covered, at the endof the conversation we did advise her of the $charge I will alsosend you in a separate email a copy of the repair order where she initialedfor the $check out fee If her issue would have been covered by thespecial coverage the $would not have applied.Sincerely,Tim H***
Thank you for the opportunity to address our customer's concernsAt Jack Maxton, where we are home of the best doggone deals, we want all of our customers to be happy with their purchaseMs [redacted] visited our dealership and chose to purchase one of our certified pre-owned vehiclesAll of our certified pre-owned vehicles come with: 2-YEAR/24,000-MILECPO SCHEDULED MAINTENANCE PLAN 12-MONTH/12,000-MILEBUMPER-TO-BUMPER WARRANTY POWERTRAIN LIMITED WARRANTY 172-POINT VEHICLE INSPECTION AND RECONDITIONING PROCESS 3-DAY/150-MILE SATISFACTION GUARANTEE VEHICLE HISTORY REPORT After her purchase she returned to our dealership where our Service Department was happy to go on multiple test drives with her to try to determine what, if any, difficulties the car might be havingThe results of the test drive are as follows: A Brakes Grinding – Customer concern could not be duplicated B Burning Smell – Checked for leaks – No absmells at this time C Car Hesitates – No problem found D Belt Noises – Not duplicated at this time E Wind Noise at freeway speeds on driver’s side – no wind noise heard on test drive F Engine noise at Idle – replaced Water Pump G Squeak sound from steering wheel on turns – no problem found Please let her know that at this time, we are offering to replace the brakes as a goodwill gesture and a means of resolving the dispute once and for allPlease let us know if she accepts our offerThank you
After researching this complaint we have learned that there was definitely an error on our part and we apologize profusely to Ms***We are absolutely willing to refund the cost of the warranty plus tax, which looks to be $Let me know where I need to send the check to.Thank you for your timeAmanda M***
Dan G***, Service Manager, was able to take a look at this caseHe mentioned when servicing the vehicle, all rotors and brakes were replaced with new partsAt the customer’s convenience, he would like to setup a time for the customer to come for an inspection on brakes and rotors to see where the noise is deriving fromThe customer can reach Dan at ###-###-#### Ext: ***If needed, the Repair Order Details from the last visit are attached
Thank you for reaching back out to usAt Jack Maxton we strive for excellent customer serviceWith that in mind, we met with you and discussed your desire to purchase the TahoeWe were given the impression that the most important factor in the purchase was getting the lowest monthly payment possibleWe certainly respect thatAnd to that end we felt you had two options: [redacted] and [redacted] ***Being self-employed, [redacted] required months of bank statements Because enough funds hadn't been deposited into the bank account, unfortunately, the bank statements did not meet the requirements [redacted] did not require any income verificationHowever, we stayed in touch with [redacted] trying to work out a solutionSome miscommunication happened when you were talking to different [redacted] Representative than we wereRegrettably, the agents were not sharing the same informationIn any case, after submitting additional qualifying information to [redacted] ***, we received the final terms They were at a lower rate but you were only approved for a month term [redacted] approved you for months with a lower paymentTherefore, the financing was submitted through [redacted] We apologize for any missteps which may have caused you any dissatisfactionWe hope the enclosed Complete Vehicle Detail and Oil Changes makes up in part for this It was a pleasure working with youIf we can ever be of service to you again, please don't hesitate to contact us
Attached is a copy of the service contract purchased by [redacted] This vehicle has not been into our dealership since 6/8/ The extended warranty purchased is in effect until 8/28/as long as the miles are below 75, The customer can take this vehicle to any [redacted] dealer and present the contract The customer will be responsible for any check out fees until it is deemed to be a covered repair under the service contract If the customer is in [redacted] I would be happy to assist in getting the repair done The service contract company needs to be contacted by the repair facility prior to any repairs being made
Jack Maxton Chevrolet had no knowledge of there being issues with the Camaro before the customer purchased the vehicleWhen the vehicle was purchased, the customer signed an “As-Is” and “Nothing-Owed” document(Please see attached.) As a goodwill gesture, the customer can bring us the motor and we’ll fix it; if the customer is willing to split the bill 50/When the motor is fixed, the customer can pick it up at Jack Maxton Chevrolet
I am sorry to hear that Mrs [redacted] has had an issue with our billing I have contacted her and refunded the $plus tax