PetEdge, Inc.

April 22, Dear Revdex.com, Thank you for informing us of this complaint # *** by *** ***Mr*** purchased an *** Volt Clipper from PetEdge October 30, 2015, order number ***. PetEdge offers a day guarantee. When Mr***’s clipper stopped working,
since it was outside the PetEdge day guarantee when he called us we referred Mr*** to *** for repairWe apologize that Mr*** has not received his *** Volt Clipper that was being repaired by ***. When we contacted *** they stated they received the clipper but were missing the customer information so they did not know who the clipper belonged to*** is not charging Mr*** the $repair fee as we have supplied *** with his order invoice. *** mailed the repaired Volt Clipper to Mr*** via *** Ground on 4/20/2016, the tracking number is *** and it is out for delivery as of 4/22/Thank you for allowing PetEdge to respond to this complaintShould the Revdex.com require additional assistance, please do not hesitate to contact meBest Regards, *** *** PetEdge *** ***

December 28, Dear Revdex.com, Thank you for informing us of this complaint # *** by *** ***We apologize for the issue Mr*** experienced in regards to the cat grooming bag. In order for us to replace the cat grooming bag, PetEdge needs to reference the original order so
that we maintain the integrity and work flow for that order in our computer system. We understand that as a gift that it may be difficult to get the order number, however any information on the purchaser would be greatly appreciated so that we can locate the order, validate the information and if required, work towards a replacementAdditionally, we have reviewed the emails between Mr*** and *** to ensure that all emails were signed by PetEdge, which they were. Thank you for allowing PetEdge to respond to this complaintShould the Revdex.com require additional assistance, please do not hesitate to contact meBest Regards, *** *** PetEdge ***

November 11, Dear Revdex.com, Thank you for informing us of Mr***’s response to complaint # ***We are sorry that Mr*** is having more issues with the *** *** *** *** *** he purchased from PetEdge October 30, 2015. PetEdge has a 30-day money back guarantee. If customers are not satisfied with their purchase they can return it for a full merchandise refundFor product issues outside our 30-day return policy the customer has to speak with *** for repairs. At this time, we ask Mr*** contact *** at *** and discuss the repair of his clipperThank you for allowing PetEdge to respond to this complaintShould the Revdex.com require additional assistance, please do not hesitate to contact meBest Regards, *** ***
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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

January 15, Dear Revdex.com, Thank you for informing us of this complaint # *** by *** ***We apologize that *** received merchandise that did not fit the dog and had to return the products. As a one-time courtesy I have added the $freight to the return authorization #
***. Once the products are received back to PetEdge and the return is processed, *** will receive a credit of $to the *** on the original order Return Merchandise $ Freight $ Total $Thank you for allowing PetEdge to respond to this complaintShould the Revdex.com or *** require additional assistance, please do not hesitate to contact meBest Regards, *** *** PetEdge *** *** Tell us why here

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
petedge agreed to refund my money for $clipper that broke times within yearsbut *** *** refunded the money to a card I had years ago that I havnt had probably for over a yearShe didnt call me and ask where to send moneyI called the bank and they cant recover the money and I complained to her and she basially said I have to deal with the bank so I CAN NOT GET THE REFUNDI’m sorry that happenedYou’ll have to contact the bank that held the lost cardThey will either issue a refund check for the amount, or move the credit to the new card, if it’s with the same bankSincerely, *** *** PetEdge Product Support *** *** (Fax) CONFIDENTIALITY NOTICE The information contained in this e-mail message, including any attachments, constitutes the proprietary and confidential information of PetEdge, Incand is intended only for the personal and confidential use of the recipient(s) named aboveIf the reader of this message is not the intended recipient, or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this message in error and that any review, dissemination, distribution, or copying of this message is strictly prohibitedIf you have received this communication in error, please notify the sender immediately by e-mail, and delete the original messageThank You.I would like my refund sent to correct place the Bank cant fide refund on account that closed out more then a year ago and this lady didnt call me to even say they were sending refund Regards,
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Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** .Regards, I called and supplied them with tracking number from PO and they found clippers the first time and I called in another weeks and they couldnt find them againI got angry and they said they would find them and call me back and they did but they said theu were charging me $ and I told them I wasnt paying for $clippers I had only had half yearSo they said I had to get pet edge to fax the invoice (they already made me sent them the purchase order number.I STILL DONT HAVE THE CLIPPERS and where does it say there is only day warrentee on $clippers I didnt see that
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September 21, 2015 Dear Revdex.com, Thank you for informing us of this complaint #[redacted]. We apologize that Mr. [redacted] has been receiving PetEdgecatalogs for [redacted].  I havespoken to our marketing department and they have removed [redacted] fromour mailing list. ...

Unfortunately wecompleted the November mailing and cannot make changes so it is possible Mr.[redacted] may receive one more catalog.   Thank you for allowing PetEdge to respond to this complaint. Should the Revdex.com or Mr. [redacted] require additional assistance,please do not hesitate to contact me. Best Regards,  [redacted]PetEdge[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
I beleve that Pet Edge has to have had more complaints about this clipper and needs to dicontinue selling a $300 that breaks down twice in a Year
Regards,
[redacted]

January 19, 2017       Dear Revdex.com,   Thank you for informing us of Mr. [redacted]’s response to complaint # [redacted], PetEdge order [redacted].   Mr. [redacted] sent PetEdge communication on January 11, 2017 asking for replacement for the [redacted] which broke again.  At that time, we decided to refund Mr. [redacted] the amount of the clipper.    Our policy at PetEdge is to refund the original credit card on the order, which is a [redacted] ending in [redacted].  It posted to that [redacted] on January 13, 2017 and the reference code is [redacted]   At this time Mr. [redacted] needs to work with the bank where the [redacted] was issued to receive his refund.  We apologize for the delay in Mr. [redacted] receiving his refund, but it is the bank Mr. [redacted] needs to work with.    Should the Revdex.com require additional assistance, please do not hesitate to contact me.   Best Regards,      
[redacted]
[redacted]
[redacted]

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 I purchase some clippers from PetEdge about a year ago my name is [redacted] and my phone number is [redacted] these clippers cost $300 they are volt cordless Clippers and they have broke down twice in that year the first time I complain to pet it and they would not do anything they said I had to send them back to the [redacted] Company. The [redacted] Company wanted to charge me for fixing them but I told them I was going to complain to Revdex.com and so they went and fix them for free because it had been only about 7 months that it was before a set of $300 Clippers had stopped working. At the time I asked could I have a voucher toward buying a different set of clippers because I didn't think these Clippers were worth the money expensive than breaking down like that and they declined me. So I had a real hard time with [redacted]. Now the Clippers have broken down again and I called PetEdge and they told me again to deal with [redacted]. I don't think that is fair and I don't even think they should be selling these Clippers butt I would like money to [redacted] some different type of ClippersI would like to exchange these clippers for a different kind of Clippers or my money backRegards,
[redacted]

April 25, 2016 Dear Revdex.com, Thank you for informing us of Mr. [redacted]’s response to his complaint # [redacted] and we are sorry to hear that his clipper was not delivered on Friday. We have tracked Mr. [redacted]’s package that shipped from [redacted] tracking number [redacted] and see that [redacted] had the street name incorrect which delayed the order being delivered to Mr. [redacted].  The address has been corrected and the order looks to be delivered today April 25, 2016.  I have pasted a copy of the [redacted] Shipment progress below.  We apologize for the issues Mr. [redacted] has had with his [redacted] Clipper.  Mr. [redacted]’s clipper broke outside of the PetEdge 30 day return policy.  You can view our 30 day return policy on our Ordering Information page of the PetEdge catalog.     Thank you for allowing PetEdge to respond to this complaint. Should the Revdex.com require additional assistance, please do not hesitate to contact me. Best Regards, [redacted] PetEdge [redacted] Tell us why here...

Hello,We recently received an email from Mr. [redacted] telling us he is having additional issues with his clipper.  We have given the customer a refund for the clipper.  I tried to upload this to his complaint on the website, but could not find where to do that. Thank you.   [redacted]Performance and Training ManagerContact CenterPetEdge[redacted] [redacted] (Fax)

August 16, 2016   Dear Revdex.com,   Thank you for informing us of this complaint #[redacted] by [redacted]   Ms. [redacted] purchased 4 different items from PetEdge August 12th, order number [redacted] with an order total of $76.32.  Ms. [redacted] merchandise total was $58.55.  PetEdge...

charges a $6.99 processing fee for orders with a merchandise total under $60.00.  This fee has been in place for many years.     I verified that Ms. [redacted] paid the correct catalog price for each item on her order.  The distribution of the $6.99 processing fee and freight charges is the difference in what she is seeing.   Item prices, processing fee and freight listed separately [redacted]                                $5.99 x qty 3 = $17.97 [redacted]                        $3.00 x qty 2 = $6.00 [redacted]                      $10.29 [redacted]                                $24.29 Subtotal                                 $58.55 Processing fee                     $6.99 Freight                                   $10.78                                                            $76.32   Prices with processing fee and freight distributed on each item [redacted]                                $21.61 [redacted]                        $7.57 [redacted]                      $16.70 [redacted]                                $30.44 Total                                       $76.32   We apologize that Ms. [redacted] was not informed of the processing fee and freight charges and are re-training all associates.  For her inconvenience, we have given Ms. [redacted] a credit of $13.99 on the [redacted] card for that order.  The credit memo number is [redacted].    Thank you for allowing PetEdge to respond to this complaint.   Should the Revdex.com require additional assistance, please do not hesitate to contact me.   Best Regards,     [redacted] PetEdge [redacted]
[redacted] Tell us why here...