Peter Andrews

Attaached you will find the original point of sale contract signed by the customerOn the contract the Firepit Chat Set is listed at (FARM) which meand it was coming off our Farmingdale floorThe Cantilever Umbrella states it is coming from RFD which is our distribution warehouse and delivery company Attached is an email from the owner of RFD delivery Robert S [redacted] stating that the CANTILEVER RED UMBRELLA delivered to the [redacted] 'S was indeed NEW and IN A CARTONWe NEVER had a Red Cantilever umbrella on our floor at any timeThe red umbrella the customer is referring too was a red RECTANGULAR TILT COLLAR umbrella that we were also selling at the timeThat Umbrella was inside a teak dining set that we were also selling at the time That umbrella retailed for and was NOT the umbrella the customer purchased The customer did use the RED RECTANGULAR UMBRELLA as a color reference but the only CANTILEVERS we ever had on the floor were , NATURAL, NAVY, BEIGE and SPA At no time did we EVER have a RED CANTILEVER UMBRELLA on our FARMINGDALE floor nor would we have any reason to lie about it.We have also attached a copy of both the warranty for the firepit and umbrella the customer purchasedEven thought the firepit was a floor sample, the customer did receive a FULL WARRANTY for the piece which was explained We will gladly send the customer a hard copy of botrh warranties.The customer was aware at the point of sale she was receiving the Fire Pit Chat set as a floor sample They inspected it thoroughly They asked for a discount at the point of sale and was told we would not be giving a discount for the piece as it was only on our floor for a couple of daysIf the customer did not believe that to be true they did not have to make the purchaseWe feel that proving the amount of days the piece was on the floor is irrelevent They knew what they were buying and what they were paying at the point of sale As we told the customer at the point of sale we will not be discounting the floor sample any further We feel we did not miss lead the customer in any way and feel terrible that they believe that was the case

At the point of sale the customer was well aware the firepit she was getting was a floor sample She admits to that fact in her letter and she decide to purchase it any wayWe do not feel the customer is entitled to any type of discount as she was well aware of what she was getting and looked over the piece at the point of sale and made the purchase FULLY AWARE of what she was getting.The warranty information was sent to the customer via email She has a full warranty on the piece an is aware of that as well.Our delivery manager and owner of RFD delivery verify that the umbrella delivered was in a carton and that the customer saw the carton as the base was refused broken in that carton and returned to the warehouseThe broken base was replaced the following week with a new one The customer did NOT get a floor sample on the umbrella it was BRAND NEW and never on the floor at any of our showrooms Our web site in error listed that the firepit came with a coverLast years models came with a cover however this years models did not Although there was not a cover on the floor nor did it state anywhere in the store or on the piece that this pit came with a cover, the fact that we had wrong information on line made us reach out to the manufacturer who located a cover for us in Chicago and sent it overnight fed ex to the customerThe customer now has the cover and the warranty information and we feel we have done everything we can to satisfy the customerThe customer is asking to be compensated hundred of dollars for a floor sample that she new at the point of sale she was gettingWe feel that in unreasonable and will be offering no sort of compensationIf the customer did not want the floor sample she did not have to make the purchase when she was told that was all that was available As far as the umbrella is concerned it was absolutely new in a box As verified by the ownwer of the delvery service Also, the customer ordered a RED umbrella which we NEVER had on our floorOur floor samples were BLUE, BEIGE, and SPAAt no time did we ever have a red one on the floorAlso the document location on our receipt as well as the customers does say RFD which means it came from our warehouse.Regards-----Original Message----- [redacted] [redacted] Bob..can you help us resolve this order.We need you to write a letter that the delivery from RFD for the cantileverumbrella( [redacted] )..came from inventory that was warehoused in RFDwarehouse,the cantilever umbrella and base were new and in their originalpackaging..The issue is regarding the cantilever umbrella and base only..there areother items on this delivery ticket.The customer thinks we have sold her a floor sample..and that is Not thecase.Unfortunately the customer has filed complaints at the Revdex.com and claimscourt..I am forwarding Danes email to you..We need to get this letter in our records and a copy to Revdex.com and courts..Any questions let us know..Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I deem it very relevant for the business to prove how long the fire pit was utilized as a floor sample prior to my purchase, and I deem it extremely suspicious and unsavory that Peter Andrews refuses to release this information to me I paid full price for a chat set that I was specifically told was brand new except that it had been used as a floor sample for two days I believe that Peter Andrews deliberately misled me in this regard, and its repeated refusal to cooperate in providing the requested information only serves to reinforce my belief Nothing Peter Andrews has said regarding the sunbrella I purchased proves that it was new when delivered to my home Its own delivery service confirmed upon delivery that it was used, as did the fact that the accompanying base was cracked and its hardware was missingOther issues raised in my initial complaint still have not been addressed and need not be repeated because it is clear that the business has no intention of responding to them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I bought patio furniture from Peter Andrew in [redacted] and I cancelled the delivery and then the store refused to refund my moneyThe reason for the company refusing to refund the money is because of their store policyYet in the contract, I never initialled agreeing to their store policy of a final sale nor was I told verbally that my purchase would be a final sale.Therefore my money should be refunded I signed the contract affirming my purchase, but I never initialled agreeing to their store policy which was in a separate section

I bought patio furniture from Peter Andrew in *** ** and I cancelled the delivery and then the store refused to refund my moneyThe reason for the company refusing to refund the money is because of their store policyYet in the contract, I never initialled agreeing to their store policy of a final sale nor was I told verbally that my purchase would be a final sale.Therefore my money should be refunded I signed the contract affirming my purchase, but I never initialled agreeing to their store policy which was in a separate section

Revdex.com:At this time, I have not been contacted by Peter Andrews regarding complaint ID ***.Sincerely,
*** ***

At this time, I have been contacted directly by Peter Andrews regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 Peter Andrews provided me with a weather cover for the firepit but completely ignored the rest of the complaint....

  Nothing they said lead me to believe that they intend to do anything further.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I deem it very relevant for the business to prove how long the fire pit was utilized as a floor sample prior to my purchase, and I deem it extremely suspicious and unsavory that Peter Andrews refuses to release this information to me.  I paid full price for a chat set that I was specifically told was brand new except that it had been used as a floor sample for two days.  I believe that Peter Andrews deliberately misled me in this regard, and its repeated refusal to cooperate in providing the requested information only serves to reinforce my belief.  Nothing Peter Andrews has said regarding the sunbrella I purchased proves that it was new when delivered to my home.  Its own delivery service confirmed upon delivery that it was used, as did the fact that the accompanying base was cracked and its hardware was missing. Other issues raised in my initial complaint still have not been addressed and need not be repeated because it is clear that the business has no intention of responding to them.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding [redacted] has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I deem it very relevant for the business to prove how long the fire pit was utilized as a floor sample prior to my purchase, and I deem it extremely suspicious and unsavory that Peter Andrews refuses to release this information to me.  I paid full price for a chat set that I was specifically told was brand new except that it had been used as a floor sample for two days.  I believe that Peter Andrews deliberately misled me in this regard, and its repeated refusal to cooperate in providing the requested information only serves to reinforce my belief.  Nothing Peter Andrews has said regarding the sunbrella I purchased proves that it was new when delivered to my home.  Its own delivery service confirmed upon delivery that it was used, as did the fact that the accompanying base was cracked and its hardware was missing. Other issues raised in my initial complaint still have not been addressed and need not be repeated because it is clear that the business has no intention of responding to them.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Attaached you will find the original point of sale contract signed by the customer. On the contract the Firepit Chat Set is listed at (FARM) which meand it was coming off our Farmingdale floor. The Cantilever Umbrella states it is coming from RFD which is our distribution warehouse and delivery company.  Attached is an email from the owner of RFD delivery Robert S[redacted] stating that the CANTILEVER RED UMBRELLA delivered to the [redacted]'S was indeed NEW and IN A CARTON. We NEVER had a Red Cantilever umbrella on our floor at any time. The red umbrella the customer is referring too was a red RECTANGULAR TILT  COLLAR  umbrella that we were also selling at the time. That Umbrella was inside a teak dining set that we were also selling at the time.  That umbrella retailed for 499.90 and was NOT the umbrella the customer purchased.   The customer did use the RED RECTANGULAR UMBRELLA as a color reference but the only CANTILEVERS we ever had on the floor were , NATURAL, NAVY, BEIGE and SPA.  At no time did we EVER have a RED CANTILEVER UMBRELLA on our FARMINGDALE floor nor would we have any reason to lie about it.We have also attached a copy of both the warranty for the firepit and umbrella the customer purchased. Even thought the firepit was a floor sample, the customer did receive a FULL WARRANTY for the piece which was explained.  We will gladly send the customer a hard copy of botrh warranties.The customer was aware at the point of sale she was receiving the Fire Pit Chat set as a floor sample.  They inspected it thoroughly.  They asked for a discount at the point of sale and was told we would not be giving a discount for the piece as it was only on our floor for a couple of days. If the customer did not believe that to be true they did not have to make the purchase. We feel that proving the amount of days the piece was on the floor is irrelevent.    They knew what they were buying and what they were paying at the point of sale.  As we told the customer at the point of sale we will not be discounting the floor sample any further.  We feel we did not miss lead the customer in any way and feel terrible that they believe that was the case.

At the point of sale the customer was well aware the firepit she was getting was a floor sample.  She admits to that fact in her letter and she decide to purchase it any way. We do not feel the customer is entitled to any type of discount as she was well aware of what she was getting and looked over the piece at the point of sale and made the purchase FULLY AWARE of what she was getting.The warranty information was sent to the customer via email.  She has a full warranty on the piece an is aware of that as well.Our delivery manager and owner of RFD delivery verify that the umbrella delivered was in a carton and that the customer saw the carton as the base was refused broken in that carton and returned to the warehouse. The broken base was replaced the following week with a new one.  The customer did NOT get a floor sample on the umbrella it was BRAND NEW  and never on the floor at any of our showrooms.  Our web site in error listed that the firepit came with a cover. Last years models came with a cover however this years models did not.    Although there was not a cover on the floor nor did it state anywhere in the store or on the piece that this pit came with a cover, the fact that we had wrong information on line made us reach out to the manufacturer who located a cover for us in Chicago and sent it overnight fed ex to the customer. The customer now has the cover and the warranty information and we feel we have done everything we can to satisfy the customer. The customer is asking to be compensated hundred of dollars for a floor sample that she new at the point of sale she was getting. We feel that in unreasonable and will be offering no sort of compensation. If the customer did not want the floor sample she did not have to make the purchase when she was told that was all that was available.  As far as the umbrella is concerned it was absolutely new in a box.  As verified by the ownwer of the  delvery service.  Also, the customer ordered a RED umbrella which we NEVER had on our floor. Our floor samples were BLUE, BEIGE, and SPA. At no time did we ever have a red one on the floor. Also the document location on our receipt as well as the customers does say RFD which means it came from our warehouse.Regards-----Original Message-----[redacted] 
[redacted]
[redacted]
[redacted]
[redacted]Bob..can you help us resolve this order.We need you to write a letter that the delivery from RFD for the cantileverumbrella([redacted])..came from inventory that was warehoused in RFDwarehouse,the cantilever umbrella and base were new and in their originalpackaging..The issue is regarding the cantilever umbrella and base only..there areother items on this delivery ticket.The customer thinks we have sold her a floor sample..and that is Not thecase.Unfortunately the customer has filed complaints at the Revdex.com and claimscourt..I am forwarding Danes  email  to you..We need to get this letter in our records and a copy to Revdex.com and courts..Any questions let us know..Thank you.

At this time, I have been contacted...

directly by Peter Andrews regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
 Peter Andrews provided me with a weather cover for the firepit but completely ignored the rest of the complaint.   Nothing they said lead me to believe that they intend to do anything further.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I purchased two pieces of furniture on October **, 2013 at [redacted] in [redacted]. I was told that it would be a 4-6 week delivery time. I left a deposit of half for both pieces leaving a balance of $1051.00. I did not receive a phone call from the store in November and waited until early December to call. I was told my pieces would not be in until January 2014. I expressed displeasure because I was going to be having holiday parties and did not have my furniture. The manager offered to loan me the floor models and swap out the new pieces when they came in. Because they were still charging delivery and it was an inconvenience to take time off of work to wait for deliveries as well as pack and unpack my living room, I declined. I received a phone call on Christmas Eve telling me that my coffee table was in but my credenza would not be in until at least January *. Since I was not picking up the table on Christmas Eve and it was only going to be approximately 2 more weeks for the other piece I told them I would wait for both to be delivered together.

I did not hear from [redacted] again until I called on January **, 2014. I was told that the credenza was not coming in until February **. They also claimed that I was supposed to call them to arrange delivery for the floor models. I explained to the manager that I did not agree to the floor model swap and explained why again. At that point I was upset and asked what my options were. I had been promised 4-6 week delivery in October and not only was it well past that but [redacted] never contacted me to tell me that it would be later. Whenever I called I had to be put through to different people and then wait for a return phone call.Desired Settlement: At this point I am so disgusted that 17 weeks later I still do not have my furniture nor an expected delivery date and would like an adjustment to my bill. If that is not possible I would like a full refund of my deposit.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding [redacted] has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: On or about June [redacted], I visited the [redacted] location of Peter Andrews to shop at its outdoor sale. I was approached by a saleswoman as I was looking over the "Sienna Stone" five piece fire pit chat set. I specifically asked if the price was for the floor sample because it was a very reasonable price compared to other sets I had looked at. She assured me that it wasn't a floor sample and began writing up the purchase order. After filling in most of the order sheet, she went into the store for a moment and subsequently advised that it was in fact a floor sample I was purchasing because the other two sets they had in inventory had been sold that very day. When I indicated that I didn't want to spend $2200 on a floor sample, she assured me that this set had been on site for only two days and that it was as close to new as possible Based on that assurance, I went through with the purchase of the set FOR FULL PRICE as well as with the purchase of an 11' red cantilever sunbrella , a sample of which I was able to view with another outdoor set that was on site. I was not told that the sunbrella was out of stock, so I had no reason to believe that I was purchasing that as a floor sample as well. The total I paid for both items was over $3250, including tax and delivery.

One week later, the chat set and umbrella were delivered, and there were multiple problems with the delivery:



With respect to the fire pit chat set:

1. The weather cover promised in the online advertisement was not delivered. Although I can purchase one for less than $75, it won't be a cover made specifically for the set so it won't be as close fitting and therefore will be less protective. (This issue was never resolved despite numerous calls to Peter Andrews and its delivery service as well as an email of complaint. The Peter Andrews representative my wife spoke to acknowledged that the cover was promised online but said that it was a mistake because the manufacturer didn't send covers with any of the fire pit sets any more. She also stated that one of the Peter Andrews employees had the same set for years and never covered it so it would be fine without a cover.)

2. No instruction manual was provided. I had no information whatsoever relating to set up, use, care, storage or troubleshooting problems. I didn't even know what size propane tank to use. Although I subsequently found out who the manufacturer was, most of this information was NOT available online. . (This issue was never resolved despite several calls to Peter Andrews as well as an email of complaint. A customer service representative told my wife several days before I filed this complaint that she would email a manual to me but never did so. )

3. No other paperwork relating to the fire pit was provided. There was no information relating to the manufacturer and no SKU number or UPC code was provided. In short, I had no way of knowing if the set that was delivered was on site for just two days and was brand new as was represented or if it had been out there for weeks or even used as a floor sample the year before. Also, I couldn't register for a warranty with the manufacturer because of the missing SKU number and UPC code. (This issue was never resolved despite several calls to Peter Andrews as well as an email of complaint.)

With respect to the cantilever umbrella:

1. A portion of the fillable base was broken (so sand would have just leaked out). Also, the base looked used. (This issue was subsequently resolved after my wife placed numerous calls and sent an email of complaint).

2. The hardware for the umbrella wasn't included so it couldn't be set up. (This issue was subsequently resolved).

3. No instruction manual was provided. I had no information whatsoever relating to set up, use, care, storage or troubleshooting problems. I still don't know who the manufacturer is, so I can't obtain this information online. (This issue was never resolved.)

4. No other paperwork relating to the sunbrella was provided so I can't register for a warranty with the manufacturer because I don't have an SKU number or a UPC code. Also, the sunbrella was delivered without a box from which I could obtain this information. (This issue was never resolved.)

5. I have reason to believe that the sunbrella that was delivered (which I paid full price for)was a floor sample because of Peter Andrews' failure to provide a box, manual, SKU number and UPC code. The fact that it was delivered with a used, broken base also leads me to believe that it was a floor sample.Desired Settlement: 1) I want a significant reduction in the sales price (25%) of the fire pit chat set because I have reason to believe that I was misled as to the age of the set I purchased FOR FULL PRICE and because I am unable to avail myself of the manufacturer's warranties relating to the set. I want the same reduction in the sales price of the sunbrella because I didn't purchase a floor sample but I have reason to believe that a floor sample was sold to me.

2) I want to be reimbursed $75 for the cost of a weather cover for the fire pit chat set.

2) I want owner's manuals relating to both items.

3) I want the SKU and UPC codes for both items.

Consumer

Response:

At this time, I have been contacted directly by Peter Andrews regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

Peter Andrews provided me with a weather cover for the firepit but completely ignored the rest of the complaint. Nothing they said lead me to believe that they intend to do anything further.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

At the point of sale the customer was well aware the firepit she was getting was a floor sample. She admits to that fact in her letter and she decide to purchase it any way. We do not feel the customer is entitled to any type of discount as she was well aware of what she was getting and looked over the piece at the point of sale and made the purchase FULLY AWARE of what she was getting.The warranty information was sent to the customer via email. She has a full warranty on the piece an is aware of that as well.Our delivery manager and owner of RFD delivery verify that the umbrella delivered was in a carton and that the customer saw the carton as the base was refused broken in that carton and returned to the warehouse. The broken base was replaced the following week with a new one. The customer did NOT get a floor sample on the umbrella it was BRAND NEW and never on the floor at any of our showrooms. Our web site in error listed that the firepit came with a cover. Last years models came with a cover however this years models did not. Although there was not a cover on the floor nor did it state anywhere in the store or on the piece that this pit came with a cover, the fact that we had wrong information on line made us reach out to the manufacturer who located a cover for us in Chicago and sent it overnight fed ex to the customer. The customer now has the cover and the warranty information and we feel we have done everything we can to satisfy the customer. The customer is asking to be compensated hundred of dollars for a floor sample that she new at the point of sale she was getting. We feel that in unreasonable and will be offering no sort of compensation. If the customer did not want the floor sample she did not have to make the purchase when she was told that was all that was available. As far as the umbrella is concerned it was absolutely new in a box. As verified by the ownwer of the delvery service. Also, the customer ordered a RED umbrella which we NEVER had on our floor. Our floor samples were BLUE, BEIGE, and SPA. At no time did we ever have a red one on the floor. Also the document location on our receipt as well as the customers does say RFD which means it came from our warehouse.Regards-----Original Message-----[redacted]Bob..can you help us resolve this order.We need you to write a letter that the delivery from RFD for the cantileverumbrella([redacted])..came from inventory that was warehoused in RFDwarehouse,the cantilever umbrella and base were new and in their originalpackaging..The issue is regarding the cantilever umbrella and base only..there areother items on this delivery ticket.The customer thinks we have sold her a floor sample..and that is Not thecase.Unfortunately the customer has filed complaints at the Revdex.com and claimscourt..I am forwarding Danes email to you..We need to get this letter in our records and a copy to Revdex.com and courts..Any questions let us know..Thank you.

Business

Response:

Attaached you will find the original point of sale contract signed by the customer. On the contract the Firepit Chat Set is listed at (FARM) which meand it was coming off our Farmingdale floor. The Cantilever Umbrella states it is coming from RFD which is our distribution warehouse and delivery company. Attached is an email from the owner of RFD delivery Robert S[redacted] stating that the CANTILEVER RED UMBRELLA delivered to the [redacted]'S was indeed NEW and IN A CARTON. We NEVER had a Red Cantilever umbrella on our floor at any time. The red umbrella the customer is referring too was a red RECTANGULAR TILT COLLAR umbrella that we were also selling at the time. That Umbrella was inside a teak dining set that we were also selling at the time. That umbrella retailed for 499.90 and was NOT the umbrella the customer purchased. The customer did use the RED RECTANGULAR UMBRELLA as a color reference but the only CANTILEVERS we ever had on the floor were , NATURAL, NAVY, BEIGE and SPA. At no time did we EVER have a RED CANTILEVER UMBRELLA on our FARMINGDALE floor nor would we have any reason to lie about it.We have also attached a copy of both the warranty for the firepit and umbrella the customer purchased. Even thought the firepit was a floor sample, the customer did receive a FULL WARRANTY for the piece which was explained. We will gladly send the customer a hard copy of botrh warranties.The customer was aware at the point of sale she was receiving the Fire Pit Chat set as a floor sample. They inspected it thoroughly. They asked for a discount at the point of sale and was told we would not be giving a discount for the piece as it was only on our floor for a couple of days. If the customer did not believe that to be true they did not have to make the purchase. We feel that proving the amount of days the piece was on the floor is irrelevent. They knew what they were buying and what they were paying at the point of sale. As we told the customer at the point of sale we will not be discounting the floor sample any further. We feel we did not miss lead the customer in any way and feel terrible that they believe that was the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I deem it very relevant for the business to prove how long the fire pit was utilized as a floor sample prior to my purchase, and I deem it extremely suspicious and unsavory that Peter Andrews refuses to release this information to me. I paid full price for a chat set that I was specifically told was brand new except that it had been used as a floor sample for two days. I believe that Peter Andrews deliberately misled me in this regard, and its repeated refusal to cooperate in providing the requested information only serves to reinforce my belief. Nothing Peter Andrews has said regarding the sunbrella I purchased proves that it was new when delivered to my home. Its own delivery service confirmed upon delivery that it was used, as did the fact that the accompanying base was cracked and its hardware was missing. Other issues raised in my initial complaint still have not been addressed and need not be repeated because it is clear that the business has no intention of responding to them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I selected a dining room table and chairs at the store. I was not told the store has an absolutely no returns, no refund, no cancellation policy. I was not sure if the table would fit and the salesman said ok...go home measure and call me....he had me sign a "FURNITURE INFO SHEET"which I signed....gave my [redacted] # and left....Several hours later I called to say I did not want the furniture...I was told too bad...didnt you see the sign at the register????That is the ONLY sign in the store and no I did not see it because I wasn't actually paying for anything...wasnt even at the register.After many calls the store manager [redacted] told me they would cancel everything and not fight the dispute I lodged with [redacted]. That was end of March. I received a letter from [redacted] today May [redacted] saying they did not cancel the charge and sent a copy of the INFO SHEET I did sign..to fight the dispute.I DID NOT HOWEVER INITIAL THE BOX THAT SAID "customer's initials indicate acceptance of store policy.." someone else did!!!! I signed my name at bottom and left without a copy because I wasn't actually buying at that moment..... he said he'd send me a copy if I bought the furniture. I never initialed anything.....the markings are clearly not my writing....The copy I received today from [redacted] shows INITIALS IN THE BOX.....they are not my initials!!The manager did not obviously have the authority to cancel the charge but told me she did in March.....Today May *, I see that they put in the charge and sent this forged document as proof I understood the policy....and deny they said they cancelled the charge.I paid $827.72 and have never received any merchandise.. the store manager told me today the furniture is sitting since march waiting for me to call to set up delivery....I was told the charge was canceled....The manager told me today "sorry my bosses wouldn't let me cancel and told me to fight the dispute!!!" They fought the dispute with falsified documentation ......Desired Settlement: I would like them to agree to the [redacted] dispute since I never even received any merchandisenor was informed that the charge was not cancelled in March as I was promised by store manager.Also I would like to know who put what doesn't even look like my initials in this box???