Initial Business Response / [redacted] (1000, 5, 2014/11/26) */ Contact Name and Title: ***, Managing Director Contact Phone: [redacted] Contact Email: ***@geracilaw.com This compliant is baseless since we did everything properly in her Chapter She didn't provide us with the documents we requiredAnd, despite this, we spent additional funds to reopen her case and then spent additional time This matter is resolved
I am Scott ***, the Managing Director for the firm. I appreciate you bringing all issue like this to my attention. We take pride in our advertising and policies. Please call me at *** to discuss this matter. We do our best to provide excellent client
service and despite you not being a client our excellent service should never change regardless of who is calling.It's possible that something was printed out of the standard so it would be great if you still had the letter and envelope so I could identify exactly what you are looking at and correct it if something is wrongAgain, I look forward to speaking to you. Call *** or *** and ask for Scott *** directly. I am in meetings a lot so please leave a message if I don't answer the phone. You could also ask for GLEN or ANNA or Elizabeth and they will try to find me
Initial Business Response /* (1000, 5, 2014/05/01) */
Contact Name and Title: *** Managing Director
Contact Phone: ***
Contact Email: ***@geracilaw.com
Mr*** complaint is simply and to say that we didnt do anything for him is 100% outragiousWe only worked on his
case for months, prepared all his paperwork and he only didn't want to file when he did something he was told NOT TO DO
Then he lashes out and expects us to work for FREE
The attorney that met with Mr*** originally spoke to him about this matter and it's been handledMr*** said he would tell you this but he didn't
Initial Business Response /* (1000, 7, 2014/05/16) */
Contact Name and Title: [redacted] Managing Director
Contact Phone: [redacted]
Contact Email: [redacted]@geracilaw.com
Ms. [redacted] complaint is NOT even a real complaint. What she is asking for is FREE work! Her complaint is also false since she...
was emailed and mailed a letter telling her exactly what her $450.00 went towards. Both on 1.10.14 and shown below:
Your case is closed at your request. You told us you worked out a repayment plan and the salvation army was going to help you with a car loan. This case has been open since June of 2013.
Fees to date that you agreed in writing to pay for are:
Initial Consultation about options................................................................. FREE
Attorney Work in office after decision to hire 45 min................................. $206.25
Attorney Work after to prep file, update record, scan documents,
make notes & organize material 30 min.................................................... $137.50
Paralegal petition and document work 40 min........................................... 50.00
Calls, emails client contact............................................................................⇄ 167.50
Analysis for this accounting.........................................................................⇄ 75.00
Total fees for above..............................................................................⇄ $636.25
Total paid...............................................................................⇄ $450.00
- There is no refund due. Balance with our firm will be written off.
Here statement that our firm was not even going to start working on her case until she paid $900 is simply false. We immediately start working on EVERY clients case immediately. She knows full well that we were working on her case. And, as you can see, she owes our firm money for the work done.
In the interest of good business, I will refund her $200.00. If she had a problem all Ms. [redacted] needed to do was pick up the phone and call us or email us like she had been doing where Attorney Villalpando was responding.
Instead she files a complaint, seeking that our firm be paid nothing.
I will send out a check for $200.00 on Monday 5.19.14
Initial Consumer Rebuttal /* (2000, 9, 2014/05/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
To respond,
1. I was told that work on my case had to wait til the $900 was paid.
2. I have called the 800 number at least twice since the case was closed. During which time I was informed it could take accounting up to six months to send me a statement detailing work done and any refund.
3. I never received any letter in January detailing anything.
4. I spoke to Attorney [redacted] in person when I opened up the case and only spoke with him via phone MAYBE twice, the last of which was due to me cancelling service. There was also an e-mail from him about my payments and what was due.
5. I accept the partial refund as a fair settlement.
Initial Business Response /* (1000, 5, 2014/03/03) */
Contact Name and Title: [redacted], Managing Director
Contact Phone: [redacted]
Contact Email: [redacted]@geracilaw.com
Ms. [redacted] is wrong and her complaint is baseless.
1. To say that our firm did nothing is just insulting. ...
After a client gets their initital free consultation we start working on their case. Attorney [redacted] went over all his options, she signed a contract for representation and immediately started working on her case. When our clients leave the office we have to create a computer record, verifiy all her information, review all her paperwork to ensure she has a sucessful case. We also check Court sites to verify law suit status, and we assume all the liablity for the client! We DON'T simply do anything. She is just saying that to make her point.
2. She called our firm on 2 occasions, 1/29/14 and then again on 2/11/14. Our firm like most law firms, charge for speaking with their clients and answering their questions. On 2.11.14 she asked that Attorney [redacted] call her back.
3. On 2.14.14 she called our firm and started using PROFANITY (using [redacted] with Attorney [redacted] She demanded to speak with a supervisor but would not stop swearing and was asked to conduct herself professionally which she refused.
4. She called right back and continued to abuse my staff. I finished up a call and then proceeded to talk to her. I told her that she was not allowed to use profanity and she told me that it's America and she has first amedment rights and can say anything she wanted to. I told her it's simply not true. You cant say anything you want, it's not how it works.
5. She continued her abusive conduct and actually thinks it's acceptable to belittle myself and my staff.
6. I told her that Attorney [redacted] had been out for a couple of days but would be able to call her today since he returned to the office.
7. Attorney [redacted] called her back 1 hour late and she never responded.
8. Our firm is refunding the $100 that came out of her account on auto-debit that she agreed to and certainly was NOT "forced out".
9. Her case is closed and she should apologize for her profanity and treatment of my staff and myself. If she does that I would be willing to refund her ALL her money that she is NOT entitled to.
Final Consumer Response /* (2000, 7, 2014/03/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to take this opportunity to sincerely apologize to [redacted], Managing Director and the Gerci Staff. I thank you for closing my case and should expect a refund in the mail.
Consumer Response /* (3000, 12, 2014/03/26) */
From: [redacted]
Sent: Friday, March 21, XXXX X:XX AM
Subject: complaint with Geraci Law, L.L.C (refund)XXXXXXXX
Hello,
I wanted to check the status with you regarding my case, I understand that the case is closed however I have yet to received my money as agreed from the company. I will not contact them by phone that why I contacted Revdex.com.
From: [redacted]
Date: Fri, Apr 4, 2014 at 12:03 PM
Subject: Re: Help Revdex.com Evaluate its Complaint Resolution Service
To: "Revdex.com (Do Not Reply To This Email Address)"
The above company had agreed to return my money but to date I have yet to received it, this company is a fraud.
Business Response /* (4000, 17, 2014/05/19) */
Ms. [redacted] has yet to apologize for her repeated profanity use towards myself and my staff. She think she can use the "F" word because it's her right in America.
She hired us to work on her case and that is exactly what we did.
She's not entitle to any refund but if she apologizes I will gladly refund her the $400 she paid our firm in the interest of good business.
This is a reasonable solution.
Initial Business Response /* (1000, 8, 2015/03/24) */
Contact Name and Title: [redacted] Managing Director
Contact Phone: [redacted]
Contact Email: [redacted]@geracilaw.com
Our former client paid us nothing and lashes out in the most amazing way. I chalk it up to her being under a lot of financial...
pressure.
Her words are complete SLANDER and 100% uncalled for and out of line.
Our firm had NOTHING to do with any of her financial or life problems yet it appears she is blaming us for that too.
We don't accept original documents and her file is closed and will never be reopened.
Initial Consumer Rebuttal /* (3000, 10, 2015/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response from Geraci Law. Upon my cancelling my business with this company, they billed me for $443.75 for fees and processing they say, was done between 02/28/15 - 03/02/15. This is inhumane, considering what [redacted] tried to do to me. I went to this company in good faith, to declare bankruptcy for an accumulation of debt that was out of my control due to being laid off from my job., Something that could happen to anyone. Yes this company did cancel my file and refund my retainer fee, but they should also cancel whatever fees they calculated due to my cancelling my business with their company ($443.75 to be exact). From 2/28/15, after I put down a retainer to do business with these poor excuses for attorneys to 03/02/15 when I found out [redacted] was trying to steal from me. How is it that I owe them $443.75, from Sat. 02/28/15 to Mon. 03/02/15 when my bank informed me of this matter ... you've got to be kidding me!!!
Final Business Response /* (1000, 15, 2015/04/06) */
It was a simple mistake, her $100 was refunded immediately. Her case was closed, she owes us nothing. In our client's mind that's not enough. She wants to assassinate a honest and hardworking attorneys character and then attribute everything that's wrong in the world to our firm. It's really shocking. We worked for free, got paid nothing, and she owes us nothing.
I've provided more than an acceptable resolution. Yet we continue to be attacked.
Initial Business Response /* (1000, 5, 2014/05/01) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@geracilaw.com
Mr. [redacted] complaint is confusing and baseless and its apparent that he things that any and all the work we did on his behalf...
should be FREE. He signed a contract, we DID work on his case and we NEVER said we would not start working on his case. We IMMEDIATELY start working on every single clients case immediately after they hire us.
Then instead of giving me a chance to respond to the emai he sent our firm he filed a complaint when we did NOTHING wrong.
I would have told him that I would fine refunding him the $138 he was asking for on the basis of goodwill but he could not even wait a few days.
So, in sum, Mr. [redacted] feels we should work for free and when we don't respond instantly to him to file a complaint.
I think it was his intention to try to harm our firm with this baseless claim.
[redacted] D [redacted]
Geraci Law L.L.C.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] can go back and forth as to what he thought I was thinking when soliciting the Revdex.com as my advocate with this matter and what "harm" he thinks was to come about, in registering this issue with the Revdex.com.
One thing is apparent, is that Revdex.com was simultaneously with filing the matter with Geraci directly, and I chose communication by mail from the Revdex.com, which gives Geraci ample email time to respond to me. If Mr. [redacted], thinks of the Revdex.com as -only a source of reputation damaging to business-, rather than also an advocate for Consumers to Businesses, then they should really re-consider their purpose of their membership, of which, they proudly advertise being a triple "A" member of. Being a member of Revdex.com says I welcome the opportunity to better my relationship to a consumer(s) complaint.
I decided to include Revdex.com as my advocate because I am dealing with a Legal entity and an operation where I have never encountered a business that didn't return the entire deposit placed after needing to void the agreement within the legal allowed State establish three days to terminate. Since Mr. [redacted] believes the Geraci reputation is eroded by my asking for assistance of Revdex.com simultaneously with writing them, he can simply sustain and preserve their respectable reputation within the Revdex.com filing simply by refunding me and make the Revdex.com matter, I logged with them, was resolved to the customers SATISFACTION.
Therefore, no reputation damaged and I will be happy with my full refund. Geraci's consuls would best serve potential future clients by "upfront" stating that a percentage of their fee must be paid before filing claims, and give it equal advertising as promoting their payment plans, before even pulling out paperwork of a contract, especially not during the signing and then state it. As a consumer, this is not a question I would think to ask, but Geraci consul knows it's a matter of their process. Addressing that there are administrative fees they will charge upon a possible returning a deposit should also be related, not a surprise by a letter with a partial refund. I up hold that none of this information was stated to me. When one states they are not filing a case, I expect no work being performed, so there shouldn't be any cost associated, for me to expect anything free of charge.
I have no problem with the Geraci organization as a whole, just being blinded of actions, they are fully aware of that they perform, and not revealing those acts to the consumer -me-, not before occurrence, but, post my inability to retain them as a representative. Social Media of this era provides me a whole myriad of vehicles to echo reputation destruction towards them, if that were the objective. Rather I ask, as I did, a professional business to deal with a member in returning what I believe is due to me. Who knows, a friend, relative, colleague, or the like may have an issue, or even I may have an issue in the future where they may be sought to represent myself.
Mr. [redacted] writes that he was going to return the $138.00 as good faith. Well, this still can be done in "Good FAITH" leave me appreciative, and therefore have this matter put to rest and resolved with still a consumer satisfactory outcome. Therefore, leaving the Revdex.com file, noting none other than, that Mr. [redacted] from Geraci Law, firm made good on their customer complaint they received.
Sincerely,
Mr. [redacted]
Consumer Response /* (3000, 13, 2014/05/22) */
Dear [redacted]
I am in receipt of your correspondence dated May 13,2014. In it you state that the company addressed all the issues and made good faith and reasonable effort to resolve them.
I do not agree nor see how you could determine this outcome as the company DID NOT state that they would be sending me the balance of $138.00 of which is my desired outcome to be good faith and reasonable.
[redacted] wrote " I would have told him that I would -fine- refunding the $138.00 he was asking for on the basis of goodwill, but he could not even wait a few days."
This act had NOT occurred. I have not received a refund. This is not good faith and reasonable effort. And, it is not resolved. Resolution is providing me with a draft of the amount I came to your operation along with them in getting.
You have not gotten a response stating they will in fact be sending me this amount. I fail to realize the effort to resolve this matter you wrote about. Please explain to me where this is indicated. I do see someone using the matter of my filing a Revdex.com report and acting jilted because of it.
I do believe there is a state law allowing consumers to cancel a agreement or contract within three business days without repercussions. Is this not so?
I request that this case not be closed until an affirmed statement is received from [redacted] of what their actions will or will not be. I do not read any current response from him/them in any of the information presented.
This case shouldn't be closed without an affirm reply from [redacted] of [redacted] Law.
Sincerely,
[redacted]
[redacted]
Business Response /* (4000, 17, 2014/06/11) */
Mr. [redacted] has paid our firm nothing and we don't even get a thank you. Nothing. It's only a 1 way street.
From: [redacted]
Date: Mon, Jun 16, 2014 at 4:50 PM
Subject: Re: GERACI LAW, LLC Customer Refund Notification
To: [redacted]
Cc: "[redacted]@chicago.Revdex.com.org"
I have not received the Kind juster of this check noted in this email communication, as of this email date.
Can you determine and advise it's whereabouts and delay?
Mr. [redacted]
[redacted]
On Thursday, May 29, 2014 2:12 PM, [redacted] wrote:
REFUND CONFIRMATION
Order Information
Merchant: [redacted] LAW, LLC
Description: Attorney Fees
Invoice Number: XXXXXXXXXXXXXX
Customer ID: XXXXXX
Billing Information
[redacted]@yahoo.com Shipping Information
Total: US $138.00
Visa
Date/Time: 29-May-2014 14:12:21 CDT
Transaction ID: XXXXXXXXXX
Business Response /* (2000, 19, 2014/06/25) */
From: [redacted]
Date: Thu, Jun 19, 2014 at 3:45 PM
Subject: Fw: [redacted] LAW, LLC Customer Refund Notification
To: [redacted]
Ms. [redacted]
Please be advised that I have indeed received the monies offered in this complaint. I am satisfied with the final outcome of this matter,but not the action that foster this.
I am weary of this business' conduct. You may now close this out. Please offer up my comments for its file closing.
Mr. [redacted]
Initial Business Response /* (1000, 5, 2014/11/26) */
Contact Name and Title: [redacted], Managing Director
Contact Phone: [redacted]
Contact Email: [redacted]@geracilaw.com
This compliant is baseless since we did everything properly in her Chapter 13. She didn't provide us with the documents we...
required. And, despite this, we spent additional funds to reopen her case and then spent additional time.
This matter is resolved.
Initial Business Response / [redacted] (1000, 5, 2014/11/26) */ Contact Name and Title: ***, Managing Director Contact Phone: [redacted] Contact Email: ***@geracilaw.com This compliant is baseless since we did everything properly in her Chapter She didn't provide us with the documents we requiredAnd, despite this, we spent additional funds to reopen her case and then spent additional time This matter is resolved
I am Scott ***, the Managing Director for the firm. I appreciate you bringing all issue like this to my attention. We take pride in our advertising and policies. Please call me at *** to discuss this matter. We do our best to provide excellent client
service and despite you not being a client our excellent service should never change regardless of who is calling.It's possible that something was printed out of the standard so it would be great if you still had the letter and envelope so I could identify exactly what you are looking at and correct it if something is wrongAgain, I look forward to speaking to you. Call *** or *** and ask for Scott *** directly. I am in meetings a lot so please leave a message if I don't answer the phone. You could also ask for GLEN or ANNA or Elizabeth and they will try to find me
Initial Business Response /* (1000, 5, 2014/05/01) */
Contact Name and Title: *** Managing Director
Contact Phone: ***
Contact Email: ***@geracilaw.com
Mr*** complaint is simply and to say that we didnt do anything for him is 100% outragiousWe only worked on his
case for months, prepared all his paperwork and he only didn't want to file when he did something he was told NOT TO DO
Then he lashes out and expects us to work for FREE
The attorney that met with Mr*** originally spoke to him about this matter and it's been handledMr*** said he would tell you this but he didn't
Initial Business Response /* (1000, 7, 2014/05/16) */
Contact Name and Title: [redacted] Managing Director
Contact Phone: [redacted]
Contact Email: [redacted]@geracilaw.com
Ms. [redacted] complaint is NOT even a real complaint. What she is asking for is FREE work! Her complaint is also false since she...
was emailed and mailed a letter telling her exactly what her $450.00 went towards. Both on 1.10.14 and shown below:
Your case is closed at your request. You told us you worked out a repayment plan and the salvation army was going to help you with a car loan. This case has been open since June of 2013.
Fees to date that you agreed in writing to pay for are:
Initial Consultation about options................................................................. FREE
Attorney Work in office after decision to hire 45 min................................. $206.25
Attorney Work after to prep file, update record, scan documents,
make notes & organize material 30 min.................................................... $137.50
Paralegal petition and document work 40 min........................................... 50.00
Calls, emails client contact............................................................................⇄ 167.50
Analysis for this accounting.........................................................................⇄ 75.00
Total fees for above..............................................................................⇄ $636.25
Total paid...............................................................................⇄ $450.00
- There is no refund due. Balance with our firm will be written off.
Here statement that our firm was not even going to start working on her case until she paid $900 is simply false. We immediately start working on EVERY clients case immediately. She knows full well that we were working on her case. And, as you can see, she owes our firm money for the work done.
In the interest of good business, I will refund her $200.00. If she had a problem all Ms. [redacted] needed to do was pick up the phone and call us or email us like she had been doing where Attorney Villalpando was responding.
Instead she files a complaint, seeking that our firm be paid nothing.
I will send out a check for $200.00 on Monday 5.19.14
Initial Consumer Rebuttal /* (2000, 9, 2014/05/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
To respond,
1. I was told that work on my case had to wait til the $900 was paid.
2. I have called the 800 number at least twice since the case was closed. During which time I was informed it could take accounting up to six months to send me a statement detailing work done and any refund.
3. I never received any letter in January detailing anything.
4. I spoke to Attorney [redacted] in person when I opened up the case and only spoke with him via phone MAYBE twice, the last of which was due to me cancelling service. There was also an e-mail from him about my payments and what was due.
5. I accept the partial refund as a fair settlement.
Thanks,
[redacted]
Initial Business Response /* (1000, 5, 2014/03/03) */
Contact Name and Title: [redacted], Managing Director
Contact Phone: [redacted]
Contact Email: [redacted]@geracilaw.com
Ms. [redacted] is wrong and her complaint is baseless.
1. To say that our firm did nothing is just insulting. ...
After a client gets their initital free consultation we start working on their case. Attorney [redacted] went over all his options, she signed a contract for representation and immediately started working on her case. When our clients leave the office we have to create a computer record, verifiy all her information, review all her paperwork to ensure she has a sucessful case. We also check Court sites to verify law suit status, and we assume all the liablity for the client! We DON'T simply do anything. She is just saying that to make her point.
2. She called our firm on 2 occasions, 1/29/14 and then again on 2/11/14. Our firm like most law firms, charge for speaking with their clients and answering their questions. On 2.11.14 she asked that Attorney [redacted] call her back.
3. On 2.14.14 she called our firm and started using PROFANITY (using [redacted] with Attorney [redacted] She demanded to speak with a supervisor but would not stop swearing and was asked to conduct herself professionally which she refused.
4. She called right back and continued to abuse my staff. I finished up a call and then proceeded to talk to her. I told her that she was not allowed to use profanity and she told me that it's America and she has first amedment rights and can say anything she wanted to. I told her it's simply not true. You cant say anything you want, it's not how it works.
5. She continued her abusive conduct and actually thinks it's acceptable to belittle myself and my staff.
6. I told her that Attorney [redacted] had been out for a couple of days but would be able to call her today since he returned to the office.
7. Attorney [redacted] called her back 1 hour late and she never responded.
8. Our firm is refunding the $100 that came out of her account on auto-debit that she agreed to and certainly was NOT "forced out".
9. Her case is closed and she should apologize for her profanity and treatment of my staff and myself. If she does that I would be willing to refund her ALL her money that she is NOT entitled to.
Final Consumer Response /* (2000, 7, 2014/03/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to take this opportunity to sincerely apologize to [redacted], Managing Director and the Gerci Staff. I thank you for closing my case and should expect a refund in the mail.
Consumer Response /* (3000, 12, 2014/03/26) */
From: [redacted]
Sent: Friday, March 21, XXXX X:XX AM
Subject: complaint with Geraci Law, L.L.C (refund)XXXXXXXX
Hello,
I wanted to check the status with you regarding my case, I understand that the case is closed however I have yet to received my money as agreed from the company. I will not contact them by phone that why I contacted Revdex.com.
From: [redacted]
Date: Fri, Apr 4, 2014 at 12:03 PM
Subject: Re: Help Revdex.com Evaluate its Complaint Resolution Service
To: "Revdex.com (Do Not Reply To This Email Address)"
The above company had agreed to return my money but to date I have yet to received it, this company is a fraud.
Business Response /* (4000, 17, 2014/05/19) */
Ms. [redacted] has yet to apologize for her repeated profanity use towards myself and my staff. She think she can use the "F" word because it's her right in America.
She hired us to work on her case and that is exactly what we did.
She's not entitle to any refund but if she apologizes I will gladly refund her the $400 she paid our firm in the interest of good business.
This is a reasonable solution.
Initial Business Response /* (1000, 8, 2015/03/24) */
Contact Name and Title: [redacted] Managing Director
Contact Phone: [redacted]
Contact Email: [redacted]@geracilaw.com
Our former client paid us nothing and lashes out in the most amazing way. I chalk it up to her being under a lot of financial...
pressure.
Her words are complete SLANDER and 100% uncalled for and out of line.
Our firm had NOTHING to do with any of her financial or life problems yet it appears she is blaming us for that too.
We don't accept original documents and her file is closed and will never be reopened.
Initial Consumer Rebuttal /* (3000, 10, 2015/03/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response from Geraci Law. Upon my cancelling my business with this company, they billed me for $443.75 for fees and processing they say, was done between 02/28/15 - 03/02/15. This is inhumane, considering what [redacted] tried to do to me. I went to this company in good faith, to declare bankruptcy for an accumulation of debt that was out of my control due to being laid off from my job., Something that could happen to anyone. Yes this company did cancel my file and refund my retainer fee, but they should also cancel whatever fees they calculated due to my cancelling my business with their company ($443.75 to be exact). From 2/28/15, after I put down a retainer to do business with these poor excuses for attorneys to 03/02/15 when I found out [redacted] was trying to steal from me. How is it that I owe them $443.75, from Sat. 02/28/15 to Mon. 03/02/15 when my bank informed me of this matter ... you've got to be kidding me!!!
Final Business Response /* (1000, 15, 2015/04/06) */
It was a simple mistake, her $100 was refunded immediately. Her case was closed, she owes us nothing. In our client's mind that's not enough. She wants to assassinate a honest and hardworking attorneys character and then attribute everything that's wrong in the world to our firm. It's really shocking. We worked for free, got paid nothing, and she owes us nothing.
I've provided more than an acceptable resolution. Yet we continue to be attacked.
Initial Business Response /* (1000, 5, 2014/05/01) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@geracilaw.com
Mr. [redacted] complaint is confusing and baseless and its apparent that he things that any and all the work we did on his behalf...
should be FREE. He signed a contract, we DID work on his case and we NEVER said we would not start working on his case. We IMMEDIATELY start working on every single clients case immediately after they hire us.
Then instead of giving me a chance to respond to the emai he sent our firm he filed a complaint when we did NOTHING wrong.
I would have told him that I would fine refunding him the $138 he was asking for on the basis of goodwill but he could not even wait a few days.
So, in sum, Mr. [redacted] feels we should work for free and when we don't respond instantly to him to file a complaint.
I think it was his intention to try to harm our firm with this baseless claim.
[redacted] D [redacted]
Geraci Law L.L.C.
Initial Consumer Rebuttal /* (3000, 7, 2014/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] can go back and forth as to what he thought I was thinking when soliciting the Revdex.com as my advocate with this matter and what "harm" he thinks was to come about, in registering this issue with the Revdex.com.
One thing is apparent, is that Revdex.com was simultaneously with filing the matter with Geraci directly, and I chose communication by mail from the Revdex.com, which gives Geraci ample email time to respond to me. If Mr. [redacted], thinks of the Revdex.com as -only a source of reputation damaging to business-, rather than also an advocate for Consumers to Businesses, then they should really re-consider their purpose of their membership, of which, they proudly advertise being a triple "A" member of. Being a member of Revdex.com says I welcome the opportunity to better my relationship to a consumer(s) complaint.
I decided to include Revdex.com as my advocate because I am dealing with a Legal entity and an operation where I have never encountered a business that didn't return the entire deposit placed after needing to void the agreement within the legal allowed State establish three days to terminate. Since Mr. [redacted] believes the Geraci reputation is eroded by my asking for assistance of Revdex.com simultaneously with writing them, he can simply sustain and preserve their respectable reputation within the Revdex.com filing simply by refunding me and make the Revdex.com matter, I logged with them, was resolved to the customers SATISFACTION.
Therefore, no reputation damaged and I will be happy with my full refund. Geraci's consuls would best serve potential future clients by "upfront" stating that a percentage of their fee must be paid before filing claims, and give it equal advertising as promoting their payment plans, before even pulling out paperwork of a contract, especially not during the signing and then state it. As a consumer, this is not a question I would think to ask, but Geraci consul knows it's a matter of their process. Addressing that there are administrative fees they will charge upon a possible returning a deposit should also be related, not a surprise by a letter with a partial refund. I up hold that none of this information was stated to me. When one states they are not filing a case, I expect no work being performed, so there shouldn't be any cost associated, for me to expect anything free of charge.
I have no problem with the Geraci organization as a whole, just being blinded of actions, they are fully aware of that they perform, and not revealing those acts to the consumer -me-, not before occurrence, but, post my inability to retain them as a representative. Social Media of this era provides me a whole myriad of vehicles to echo reputation destruction towards them, if that were the objective. Rather I ask, as I did, a professional business to deal with a member in returning what I believe is due to me. Who knows, a friend, relative, colleague, or the like may have an issue, or even I may have an issue in the future where they may be sought to represent myself.
Mr. [redacted] writes that he was going to return the $138.00 as good faith. Well, this still can be done in "Good FAITH" leave me appreciative, and therefore have this matter put to rest and resolved with still a consumer satisfactory outcome. Therefore, leaving the Revdex.com file, noting none other than, that Mr. [redacted] from Geraci Law, firm made good on their customer complaint they received.
Sincerely,
Mr. [redacted]
Consumer Response /* (3000, 13, 2014/05/22) */
Dear [redacted]
I am in receipt of your correspondence dated May 13,2014. In it you state that the company addressed all the issues and made good faith and reasonable effort to resolve them.
I do not agree nor see how you could determine this outcome as the company DID NOT state that they would be sending me the balance of $138.00 of which is my desired outcome to be good faith and reasonable.
[redacted] wrote " I would have told him that I would -fine- refunding the $138.00 he was asking for on the basis of goodwill, but he could not even wait a few days."
This act had NOT occurred. I have not received a refund. This is not good faith and reasonable effort. And, it is not resolved. Resolution is providing me with a draft of the amount I came to your operation along with them in getting.
You have not gotten a response stating they will in fact be sending me this amount. I fail to realize the effort to resolve this matter you wrote about. Please explain to me where this is indicated. I do see someone using the matter of my filing a Revdex.com report and acting jilted because of it.
I do believe there is a state law allowing consumers to cancel a agreement or contract within three business days without repercussions. Is this not so?
I request that this case not be closed until an affirmed statement is received from [redacted] of what their actions will or will not be. I do not read any current response from him/them in any of the information presented.
This case shouldn't be closed without an affirm reply from [redacted] of [redacted] Law.
Sincerely,
[redacted]
[redacted]
Business Response /* (4000, 17, 2014/06/11) */
Mr. [redacted] has paid our firm nothing and we don't even get a thank you. Nothing. It's only a 1 way street.
From: [redacted]
Date: Mon, Jun 16, 2014 at 4:50 PM
Subject: Re: GERACI LAW, LLC Customer Refund Notification
To: [redacted]
Cc: "[redacted]@chicago.Revdex.com.org"
I have not received the Kind juster of this check noted in this email communication, as of this email date.
Can you determine and advise it's whereabouts and delay?
Mr. [redacted]
[redacted]
On Thursday, May 29, 2014 2:12 PM, [redacted] wrote:
REFUND CONFIRMATION
Order Information
Merchant: [redacted] LAW, LLC
Description: Attorney Fees
Invoice Number: XXXXXXXXXXXXXX
Customer ID: XXXXXX
Billing Information
[redacted]@yahoo.com Shipping Information
Total: US $138.00
Visa
Date/Time: 29-May-2014 14:12:21 CDT
Transaction ID: XXXXXXXXXX
Business Response /* (2000, 19, 2014/06/25) */
From: [redacted]
Date: Thu, Jun 19, 2014 at 3:45 PM
Subject: Fw: [redacted] LAW, LLC Customer Refund Notification
To: [redacted]
Ms. [redacted]
Please be advised that I have indeed received the monies offered in this complaint. I am satisfied with the final outcome of this matter,but not the action that foster this.
I am weary of this business' conduct. You may now close this out. Please offer up my comments for its file closing.
Mr. [redacted]
Initial Business Response /* (1000, 5, 2014/11/26) */
Contact Name and Title: [redacted], Managing Director
Contact Phone: [redacted]
Contact Email: [redacted]@geracilaw.com
This compliant is baseless since we did everything properly in her Chapter 13. She didn't provide us with the documents we...
required. And, despite this, we spent additional funds to reopen her case and then spent additional time.
This matter is resolved.