Peter Kay Auto Sales

In response to customer complaint ID [redacted] Vehicle was purchased 2/15/with a delivery date of 2/21/andno NYS warranty because mileage was over 100,Oil was changed, brakes were checked, vehicle was scanned for anycomputer codes and inspection was completedOur policy is to replace any brake pads and rotors that do not have areasonable amount of life left on them, and the pads in the vehicle had been replaced roughly 12,miles prior with anestimated life of 30,to 40,milesWarranty was $as customer agreed to and signed twice, and was a basicpowertrain plus warranty.I will be including the original purchase order, along with the warranty contract and contact between Mark and thecustomerTo clarify contacts and responses, 2/26/we were called about check engine light and scheduled an appointment(customer did not show up)2/28/we were called to reschedule (customer did not show up)Saturday 3/25/customercalled saying brakes were bad, scheduled apt for TuesdayCustomer called back wanting to bring in immediately, thenproceeded to call Alden location where I spoke to themCustomer wanted to bring to own mechanic because we are not openfor service Saturday or SundayAdvised customer is better to bring to us so we can check calipers because pads should not beworn out as previously explained, customer was angry that I suggested something else be checked and after yelling someprofanities ended the callOn callback from customer's relative, we advised if brought to own mechanic entire cost would notbe covered but the boss came to an agreement to cover $which was paid by check.Customer finally brought vehicle to us in April, when we scanned the check engine light and advised customer is notcoveredGM dealer put out a TSB for this issue, concerning sending units acting up specifically when run close to or out of gasbecause they overheatCustomer did not schedule an appointment with us but opted to bring to his own mechanic becausesending unit was "completely dead" although they were still driving daily5/1/customer contacted us because warrantydoes not cover sending unit, Mark advised customer even if they upgrade to the most expensive warranty it will still likely notbe covered if their mechanic attempted to file a claim {for obvious reasons warranty companies to not repair previous failures).Customer still opted to upgrade to Exclusionary warranty and came in to purchase.We did offer to repair the issue for the customer at our cost, customer rejected offerThis is the only option we canoffer to the customer, and will remain as such.Thanks,Andrew (Sales)

Revdex.com spoke to Andy todayHe stated that they never got a chance to see the vehicle to verify any of the issuesThe cost of one item was reimbursed to the consumer

Revdex.com spoke to ***The offer of the $reimbursement still stands

We have tried calling back to address the situation, however have not gotten through. We would like for you to bring the vehicle to our Alden location so we can check it over and resolve this issue for you. Please call us at ###-###-#### so we can get you in

In response to customer complaint ID [redacted]. Vehicle was purchased 2/15/17 with a delivery date of 2/21/17 andno NYS warranty because mileage was over 100,000. Oil was changed, brakes were checked, vehicle was scanned for anycomputer codes and inspection was completed. Our policy is to replace any...

brake pads and rotors that do not have areasonable amount of life left on them, and the pads in the vehicle had been replaced roughly 12,000 miles prior with anestimated life of 30,000 to 40,000 miles. Warranty was $1710 as customer agreed to and signed twice, and was a basicpowertrain plus warranty.I will be including the original purchase order, along with the warranty contract and contact between Mark and thecustomer. To clarify contacts and responses, 2/26/17 we were called about check engine light and scheduled an appointment(customer did not show up). 2/28/17 we were called to reschedule (customer did not show up). Saturday 3/25/17 customercalled saying brakes were bad, scheduled apt for Tuesday. Customer called back wanting to bring in immediately, thenproceeded to call Alden location where I spoke to them. Customer wanted to bring to own mechanic because we are not openfor service Saturday or Sunday. Advised customer is better to bring to us so we can check calipers because pads should not beworn out as previously explained, customer was angry that I suggested something else be checked and after yelling someprofanities ended the call. On callback from customer's relative, we advised if brought to own mechanic entire cost would notbe covered but the boss came to an agreement to cover $50 which was paid by check.Customer finally brought vehicle to us in April, when we scanned the check engine light and advised customer is notcovered. GM dealer put out a TSB for this issue, concerning sending units acting up specifically when run close to or out of gasbecause they overheat. Customer did not schedule an appointment with us but opted to bring to his own mechanic becausesending unit was "completely dead" although they were still driving daily. 5/1/17 customer contacted us because warrantydoes not cover sending unit, Mark advised customer even if they upgrade to the most expensive warranty it will still likely notbe covered if their mechanic attempted to file a claim {for obvious reasons warranty companies to not repair previous failures).Customer still opted to upgrade to Exclusionary warranty and came in to purchase.We did offer to repair the issue for the customer at our cost, customer rejected offer. This is the only option we canoffer to the customer, and will remain as such.Thanks,Andrew (Sales)

Revdex.com spoke to [redacted]. The offer of the $80 reimbursement still stands.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Andy from Peter Kay advised us that they do not have the facility to handle Diesel truck repairs, and to take it to a garage that does, he suggested another garage in their area, which we did contact, and were told that they also, did not work on Diesel trucks, Andy told us to find a repair shop that could fix the truck, and  have the estimate of repairs faxed to them. So, we called several shops and [redacted] Dealers in our area, and found one that had a Diesel mechanic, so we took the truck to them, and they faxed the estimate of repairs to Andy at Peter Kay.  Andy said that the "owner" told him that they would only pay the $214 for one part, and nothing for the rest of the parts or labor.  I was forced to pay the entire bill upfront, and received a $214 check in the mail approx. 2 weeks after the repairs were made.    On a side note, yesterday, the truck started smoking while I was driving it, and I thought it was on fire.... the cab filled up with smoke, and became very hot, a terrible smell filled the cab, so I turned it off, the smoke kept pouring into the cab from the shifter column.  I waited about 30 minutes for the smoke to subside, then drove it home in first gear.   I think the clutch caught on fire, but i'm not sure.  I am afraid to drive it, and will have my husband look at it today before he goes to work.  So what are we to do with a truck that we've had only a couple of months, and can't use?  This is the worst purchase experience I have EVER had. I think Peter Kay just took this truck in as a trade without having anyone go over it.  Obviously, if they don't have the facility to work on Diesel trucks, and the shop they referred us to doesn't, then who looked over this truck before they put it on their lot for sale?   Please look into this matter a bit more before putting it on your "resolved" list.  I truly feel that we were taken advantage of, and sold a vehicle that was not properly inspected for repairs/safety.   thank you
Regards,
[redacted]

Revdex.com spoke to Andy today. He stated that they never got a chance to see the vehicle to verify any of the issues. The cost of one item was reimbursed to the consumer.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will state that $80 is less than 50% of the cost of the...

repair that should have been 100% covered by NYS Lemon Law, and that the business is in violation of the law, but $80 is better than nothing.Regards, [redacted]