Initial Business Response / [redacted] (1000, 5, 2015/02/12) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @plphc.com Mr [redacted] , I listened to the call and our dispatcher had told you that if it's under warranty the company that supplied the water heater would send out the part if we did not have the partOur technician had given you the option to replace the part under warrantyYou declined replacing the part and had told him that you were unhappy with the water heater that you had and that you would like a gallon water heater installedRyan gave you the price for the gallon water heater and you agreed to have a new one installedI'm sorry you are unhappy with the service but we have done everything to help you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have not received an itemized invoice from [redacted] ***According to the California Contractors State License Board, a consumer can request and expect to receive an itemized invoice [redacted] has GPS transponders on their trucksI would like an accounting for time and per hour rate, list of materials including the water heater, cost of their warranty, and any other line items which will account for the $total If there is a recording of my phone call to the [redacted] dispatcher, it is not clear to me that was made in accordance with California lawI would like a copy of this recording for my review [redacted] 's accounting of my conversation with the technician is not correctI stand by my original wording in this complaintI will comment further once I have listened to the dispatcher's recording and I have seen the itemized invoice Thank you, [redacted] Final Consumer Response / [redacted] (4200, 19, 2015/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] promised he would send an itemized invoiceAn itemized invoice should include the cost of the water heater, cost of the warranty, number of hours with an hourly rate and any parts needed for the jobSo far all the invoices provided by [redacted] have just the totalThese are not "itemized" invoices
When we interviewed heating companies to replace our furnace the Peter Levi Heating Company representative , [redacted] ***, was by far the most thorough and helpful of the company reps that we intervieiwedAfter our selection of his company we recieved prompt and professionl service from ***, [redacted] and [redacted] during installationWe couldn't be more pleased with this crew and Peter Levi Heating
[redacted] and [redacted] did a great sales job in answering all of my questions and giving me an acceptable quote for installing a new water heater [redacted] came within an hour to install the device and was finished ahead of time the same day The company provided me an into bio on all three people before they arrived for my appointment The experience could not have gone more smoothly Thanks to Levi Plumbing
[redacted] came today to swap out and install a new toiletHe was a very polite and professional young man [redacted] Levi Plumbing has been very prompt and professional since my first call to them yesterday morning [redacted] , [redacted] and [redacted] were all very friendlyI think that [redacted] and [redacted] run a very good business, their employees are respectful and seem very happyGreat customer service!
Outstanding service Professional, courteous, respectful, and earnestly sought to save me moneyDispense with your outdated notion of the plumber scamming to take your moneyCall [redacted] at Peter Levi
[redacted] came to replace a toilet a few days ago He was very thorough in explaining everything that was going to be done, cleaneverything, had me inspect the work Could not have had a better technician come out Thanks ***!!
Initial Business Response / [redacted] (1000, 5, 2015/02/12) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @plphc.com Mr [redacted] , I listened to the call and our dispatcher had told you that if it's under warranty the company that supplied the water heater would send out the part if we did not have the partOur technician had given you the option to replace the part under warrantyYou declined replacing the part and had told him that you were unhappy with the water heater that you had and that you would like a gallon water heater installedRyan gave you the price for the gallon water heater and you agreed to have a new one installedI'm sorry you are unhappy with the service but we have done everything to help you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have not received an itemized invoice from [redacted] ***According to the California Contractors State License Board, a consumer can request and expect to receive an itemized invoice [redacted] has GPS transponders on their trucksI would like an accounting for time and per hour rate, list of materials including the water heater, cost of their warranty, and any other line items which will account for the $total If there is a recording of my phone call to the [redacted] dispatcher, it is not clear to me that was made in accordance with California lawI would like a copy of this recording for my review [redacted] 's accounting of my conversation with the technician is not correctI stand by my original wording in this complaintI will comment further once I have listened to the dispatcher's recording and I have seen the itemized invoice Thank you, [redacted] Final Consumer Response / [redacted] (4200, 19, 2015/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] promised he would send an itemized invoiceAn itemized invoice should include the cost of the water heater, cost of the warranty, number of hours with an hourly rate and any parts needed for the jobSo far all the invoices provided by [redacted] have just the totalThese are not "itemized" invoices
Fast, Courteous and Efficient
When we interviewed heating companies to replace our furnace the Peter Levi Heating Company representative , [redacted] ***, was by far the most thorough and helpful of the company reps that we intervieiwedAfter our selection of his company we recieved prompt and professionl service from ***, [redacted] and [redacted] during installationWe couldn't be more pleased with this crew and Peter Levi Heating
all technicians acted in a professional manner and I was very pleased with everyone
[redacted] and [redacted] did a great sales job in answering all of my questions and giving me an acceptable quote for installing a new water heater [redacted] came within an hour to install the device and was finished ahead of time the same day The company provided me an into bio on all three people before they arrived for my appointment The experience could not have gone more smoothly Thanks to Levi Plumbing
[redacted] came today to swap out and install a new toiletHe was a very polite and professional young man [redacted] Levi Plumbing has been very prompt and professional since my first call to them yesterday morning [redacted] , [redacted] and [redacted] were all very friendlyI think that [redacted] and [redacted] run a very good business, their employees are respectful and seem very happyGreat customer service!
Outstanding service Professional, courteous, respectful, and earnestly sought to save me moneyDispense with your outdated notion of the plumber scamming to take your moneyCall [redacted] at Peter Levi
[redacted] came to replace a toilet a few days ago He was very thorough in explaining everything that was going to be done, cleaneverything, had me inspect the work Could not have had a better technician come out Thanks ***!!
Super fast, friendly, professional, and left zero mess behind
[redacted] did an excellent job They were involved with some coplicated plumbing repairs and kitchen fixture installations
Fine work, cheerfully accomplished