To Whom It May Concern,We are sorry to hear the consumer does not feel her complaint has been resolvedOur company has done our best to work with this consumer by issuing a full credit without expiration to attend any IMTA convention in the futureWith all due respect, alternatively no refund nor credit could have been issued to the consumer for dropping out of the event just days before the start of the convention.With regards to the most recent message from the consumer, once our company was informed on December 26, that Ms*** did not feel well enough to attend the IMTA event on January 5th, studio representatives did ask on multiple occasions for the customer to provide documentation of her condition from a doctorHowever, the doctor’s note attached (pg 1) only simply excuses the customer from the event itself, allowing her a full credit to roll over her enrollment to the next event or any other IMTA event thereafterIt was never suggested to the consumer that a doctor’s note meant that the company would issue a refundOur company and its representatives were never informed upon contract that the customer had a serious condition that could potentially prevent her from attending the IMTA eventNo documentation was ever given regarding this condition at any point since August 23, until the attached doctor’s note received on 12/29/15; however strangely dated for 2/10/ Furthermore, there is nothing in writing nor any agreement between our company and the customer that states a refund will be provided should the customer not be able to attend the event due to said conditionThe customer attended a bootcamp workshop on December 19th On December 20, 2015, she did not attend day two of the same bootcamp workshop the following dayHowever, when studio representative Jennifer Lewis reached out to the customer on December 20, to find her whereabouts, the customer made no mention of her condition; her reasoning for absence was due to food poisoningThe customer also indicated in this conversation that she would still practice (her lines) from her bed, indicating to the studio representative that Ms*** still had all intentions of attending the IMTA event just days away (page 2)We apologize that the suggestions made to the customer were not viable options for her to improve her health, but do not appreciate the customer’s claims that she was mocked by any of our representatives or driven to a hysterical state, because these are absolutely accusationsTen days prior to the event is not a substantial amount of time for any customer to request a cancellation of the contract signed four months prior, with expectations of receiving a full refundOur company stands firm in that no monies will be refunded, however, the customer will still have a full credit to attend any IMTA event in the futureThis event takes place twice a yearIt has been in existence for years and attracts performers from all over the worldOur hopes are that Ms*** can attend the next event in January in Los Angeles.Sincerely, *** ***
To Whom It May Concern,Our records indicate that the customer in reference, Ms*** *** signed a contract with our company on 8/23/to attend the International Model and Talent Convention (IMTA) January 5th - January 9th (see pages 1-3)The total cost of the IMTA convention
package purchased and signed off on by the customer on 8/23/was $(page 1)The customer fulfilled installments to pay off this balance with a lowered interest rate of $for being a military service member, making the total amount fulfilled, $As noted in the contract, there is a day cancellation policy in which Ms*** signed off onIt also notes in this cancellation policy that no refunds will be given after this cancellation window and that all future payments are non-refundableFrom August 23, - December 19, 2016, the customer rendered services, by attending multiple classes, boot-camp workshops, and a photoshoot; additionally conducting both phone and in-person meetings led by *** Talent staff at our Mission Valley location in preparation for the IMTA LA convention that she was contracted to attendIt was not until December 26, that we were first notified that the customer felt as though she no longer could attend the convention, only days prior to the start of the eventWe are sincerely sensitive the the customer’s claims that she is suffering from an illness due to her service in the Marine Corps and that she feels this prevented her from attending the eventWe pray for a speedy recovery and have offered up ideas and references for her utilize to improve her health.From a business standpoint, it wasn’t until over months after the customer signed a contract with our company and utilized our services did we first hear about her conditionYes, we did ask for any formal documentation that could be providedA very simple doctor’s note was provided (Page 4), which only excused Miss *** from the actual convention itself We immediately told Miss *** that we would honor a roll over credit to attend any future IMTA convention without expiration or additional cost to her in the hopes that Miss *** will feel well enough to come back to our program.Miss *** has not been satisfied with this and has taken other avenues to obtain a refund including writing a complaint here on the Revdex.com and disputing charges to her credit cardAgain, we empathize with Miss *** that she has not felt well in recent weeks, but the contract signed is to protect both partiesOur company policy is to be unbiased to personal circumstances, that would potentially value one client’s personal issues over another and negotiating refunds based on this type of grey areaThe contracts are in black and white and for that reason, we as a company are also held accountable to provide the services outlined in the contractWe will always keep the door open for Miss *** to come back to our studio and look forward to a positive resolution in the matterPlease review the attached paperwork as noted in this letter.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Company didn't ask for anything other than the Doctor's note, if they needed more documentation I would have provided it Company also knew of these disabilities at the signing of the contract as well as several email's in regards to me not being able to attend most classes as well as boot camp workshops and my reasoning for missing I was in this their acting classes, which were an additional price as well, prior to the convention's audition and missed several of those classes for medical reasons as wellThe photo shoot was scheduled and had to be rescheduled due to these illnesses and taken at a later timeThe photo shoot was also an additional cost that was not included in the $that I paidCompany did not offer references or ideas to improve my health as they stated, however, on the phone, continuously mocked my situation bringing me to a severely anxious and hysterical state while still on the phone with themMy health, unfortunately isn't as simple solved in a simple manner and I have been dedicated to trying to resolve these issues as soon as possible because it isn't easy and I have no help or support systemI have attempted to resolve this matter with the company prior to any other avenues to obtain a refundThese medical conditions were diagnosed and informed to the company a substantial amount of time prior to the convention and I can provide documentation if necessaryCompany claims that they are unbiased to personal circumstances that could value one client's issues over another, however, when I talked to other's attending the event I was informed of them not having to pay for competitions or getting a different price than I was toldI don't want this situation to continue to cause stress for either party and I am hoping to resolve it as soon as I can so I can focus on improving my health]
Regards,
*** ***
To Whom It May Concern,We are sorry to hear the consumer does not feel her complaint has been resolvedOur company has done our best to work with this consumer by issuing a full credit without expiration to attend any IMTA convention in the futureWith all due respect, alternatively no refund nor credit could have been issued to the consumer for dropping out of the event just days before the start of the convention.With regards to the most recent message from the consumer, once our company was informed on December 26, that Ms*** did not feel well enough to attend the IMTA event on January 5th, studio representatives did ask on multiple occasions for the customer to provide documentation of her condition from a doctorHowever, the doctor’s note attached (pg 1) only simply excuses the customer from the event itself, allowing her a full credit to roll over her enrollment to the next event or any other IMTA event thereafterIt was never suggested to the consumer that a doctor’s note meant that the company would issue a refundOur company and its representatives were never informed upon contract that the customer had a serious condition that could potentially prevent her from attending the IMTA eventNo documentation was ever given regarding this condition at any point since August 23, until the attached doctor’s note received on 12/29/15; however strangely dated for 2/10/ Furthermore, there is nothing in writing nor any agreement between our company and the customer that states a refund will be provided should the customer not be able to attend the event due to said conditionThe customer attended a bootcamp workshop on December 19th On December 20, 2015, she did not attend day two of the same bootcamp workshop the following dayHowever, when studio representative Jennifer Lewis reached out to the customer on December 20, to find her whereabouts, the customer made no mention of her condition; her reasoning for absence was due to food poisoningThe customer also indicated in this conversation that she would still practice (her lines) from her bed, indicating to the studio representative that Ms*** still had all intentions of attending the IMTA event just days away (page 2)We apologize that the suggestions made to the customer were not viable options for her to improve her health, but do not appreciate the customer’s claims that she was mocked by any of our representatives or driven to a hysterical state, because these are absolutely accusationsTen days prior to the event is not a substantial amount of time for any customer to request a cancellation of the contract signed four months prior, with expectations of receiving a full refundOur company stands firm in that no monies will be refunded, however, the customer will still have a full credit to attend any IMTA event in the futureThis event takes place twice a yearIt has been in existence for years and attracts performers from all over the worldOur hopes are that Ms*** can attend the next event in January in Los Angeles.Sincerely, *** ***
To Whom It May Concern,Our records indicate that the customer in reference, Ms*** *** signed a contract with our company on 8/23/to attend the International Model and Talent Convention (IMTA) January 5th - January 9th (see pages 1-3)The total cost of the IMTA convention
package purchased and signed off on by the customer on 8/23/was $(page 1)The customer fulfilled installments to pay off this balance with a lowered interest rate of $for being a military service member, making the total amount fulfilled, $As noted in the contract, there is a day cancellation policy in which Ms*** signed off onIt also notes in this cancellation policy that no refunds will be given after this cancellation window and that all future payments are non-refundableFrom August 23, - December 19, 2016, the customer rendered services, by attending multiple classes, boot-camp workshops, and a photoshoot; additionally conducting both phone and in-person meetings led by *** Talent staff at our Mission Valley location in preparation for the IMTA LA convention that she was contracted to attendIt was not until December 26, that we were first notified that the customer felt as though she no longer could attend the convention, only days prior to the start of the eventWe are sincerely sensitive the the customer’s claims that she is suffering from an illness due to her service in the Marine Corps and that she feels this prevented her from attending the eventWe pray for a speedy recovery and have offered up ideas and references for her utilize to improve her health.From a business standpoint, it wasn’t until over months after the customer signed a contract with our company and utilized our services did we first hear about her conditionYes, we did ask for any formal documentation that could be providedA very simple doctor’s note was provided (Page 4), which only excused Miss *** from the actual convention itself We immediately told Miss *** that we would honor a roll over credit to attend any future IMTA convention without expiration or additional cost to her in the hopes that Miss *** will feel well enough to come back to our program.Miss *** has not been satisfied with this and has taken other avenues to obtain a refund including writing a complaint here on the Revdex.com and disputing charges to her credit cardAgain, we empathize with Miss *** that she has not felt well in recent weeks, but the contract signed is to protect both partiesOur company policy is to be unbiased to personal circumstances, that would potentially value one client’s personal issues over another and negotiating refunds based on this type of grey areaThe contracts are in black and white and for that reason, we as a company are also held accountable to provide the services outlined in the contractWe will always keep the door open for Miss *** to come back to our studio and look forward to a positive resolution in the matterPlease review the attached paperwork as noted in this letter.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Company didn't ask for anything other than the Doctor's note, if they needed more documentation I would have provided it Company also knew of these disabilities at the signing of the contract as well as several email's in regards to me not being able to attend most classes as well as boot camp workshops and my reasoning for missing I was in this their acting classes, which were an additional price as well, prior to the convention's audition and missed several of those classes for medical reasons as wellThe photo shoot was scheduled and had to be rescheduled due to these illnesses and taken at a later timeThe photo shoot was also an additional cost that was not included in the $that I paidCompany did not offer references or ideas to improve my health as they stated, however, on the phone, continuously mocked my situation bringing me to a severely anxious and hysterical state while still on the phone with themMy health, unfortunately isn't as simple solved in a simple manner and I have been dedicated to trying to resolve these issues as soon as possible because it isn't easy and I have no help or support systemI have attempted to resolve this matter with the company prior to any other avenues to obtain a refundThese medical conditions were diagnosed and informed to the company a substantial amount of time prior to the convention and I can provide documentation if necessaryCompany claims that they are unbiased to personal circumstances that could value one client's issues over another, however, when I talked to other's attending the event I was informed of them not having to pay for competitions or getting a different price than I was toldI don't want this situation to continue to cause stress for either party and I am hoping to resolve it as soon as I can so I can focus on improving my health]
Regards,
*** ***