To Whom It May Concern,We are sorry to hear the consumer does not feel her complaint has been resolvedOur company has done our best to work with this consumer by issuing a full credit without expiration to attend any IMTA convention in the futureWith all due respect, alternatively no refund nor credit could have been issued to the consumer for dropping out of the event just days before the start of the convention.With regards to the most recent message from the consumer, once our company was informed on December 26, that Ms [redacted] did not feel well enough to attend the IMTA event on January 5th, studio representatives did ask on multiple occasions for the customer to provide documentation of her condition from a doctorHowever, the doctor’s note attached (pg 1) only simply excuses the customer from the event itself, allowing her a full credit to roll over her enrollment to the next event or any other IMTA event thereafterIt was never suggested to the consumer that a doctor’s note meant that the company would issue a refundOur company and its representatives were never informed upon contract that the customer had a serious condition that could potentially prevent her from attending the IMTA eventNo documentation was ever given regarding this condition at any point since August 23, until the attached doctor’s note received on 12/29/15; however strangely dated for 2/10/ Furthermore, there is nothing in writing nor any agreement between our company and the customer that states a refund will be provided should the customer not be able to attend the event due to said conditionThe customer attended a bootcamp workshop on December 19th On December 20, 2015, she did not attend day two of the same bootcamp workshop the following dayHowever, when studio representative Jennifer Lewis reached out to the customer on December 20, to find her whereabouts, the customer made no mention of her condition; her reasoning for absence was due to food poisoningThe customer also indicated in this conversation that she would still practice (her lines) from her bed, indicating to the studio representative that Ms [redacted] still had all intentions of attending the IMTA event just days away (page 2)We apologize that the suggestions made to the customer were not viable options for her to improve her health, but do not appreciate the customer’s claims that she was mocked by any of our representatives or driven to a hysterical state, because these are absolutely accusationsTen days prior to the event is not a substantial amount of time for any customer to request a cancellation of the contract signed four months prior, with expectations of receiving a full refundOur company stands firm in that no monies will be refunded, however, the customer will still have a full credit to attend any IMTA event in the futureThis event takes place twice a yearIt has been in existence for years and attracts performers from all over the worldOur hopes are that Ms [redacted] can attend the next event in January in Los Angeles.Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Company didn't ask for anything other than the Doctor's note, if they needed more documentation I would have provided it Company also knew of these disabilities at the signing of the contract as well as several email's in regards to me not being able to attend most classes as well as boot camp workshops and my reasoning for missing I was in this their acting classes, which were an additional price as well, prior to the convention's audition and missed several of those classes for medical reasons as wellThe photo shoot was scheduled and had to be rescheduled due to these illnesses and taken at a later timeThe photo shoot was also an additional cost that was not included in the $that I paidCompany did not offer references or ideas to improve my health as they stated, however, on the phone, continuously mocked my situation bringing me to a severely anxious and hysterical state while still on the phone with themMy health, unfortunately isn't as simple solved in a simple manner and I have been dedicated to trying to resolve these issues as soon as possible because it isn't easy and I have no help or support systemI have attempted to resolve this matter with the company prior to any other avenues to obtain a refundThese medical conditions were diagnosed and informed to the company a substantial amount of time prior to the convention and I can provide documentation if necessaryCompany claims that they are unbiased to personal circumstances that could value one client's issues over another, however, when I talked to other's attending the event I was informed of them not having to pay for competitions or getting a different price than I was toldI don't want this situation to continue to cause stress for either party and I am hoping to resolve it as soon as I can so I can focus on improving my health] Regards, [redacted]
To Whom It May Concern,We are sorry to hear the consumer does not feel her complaint has been resolvedOur company has done our best to work with this consumer by issuing a full credit without expiration to attend any IMTA convention in the futureWith all due respect, alternatively no refund nor credit could have been issued to the consumer for dropping out of the event just days before the start of the convention.With regards to the most recent message from the consumer, once our company was informed on December 26, that Ms [redacted] did not feel well enough to attend the IMTA event on January 5th, studio representatives did ask on multiple occasions for the customer to provide documentation of her condition from a doctorHowever, the doctor’s note attached (pg 1) only simply excuses the customer from the event itself, allowing her a full credit to roll over her enrollment to the next event or any other IMTA event thereafterIt was never suggested to the consumer that a doctor’s note meant that the company would issue a refundOur company and its representatives were never informed upon contract that the customer had a serious condition that could potentially prevent her from attending the IMTA eventNo documentation was ever given regarding this condition at any point since August 23, until the attached doctor’s note received on 12/29/15; however strangely dated for 2/10/ Furthermore, there is nothing in writing nor any agreement between our company and the customer that states a refund will be provided should the customer not be able to attend the event due to said conditionThe customer attended a bootcamp workshop on December 19th On December 20, 2015, she did not attend day two of the same bootcamp workshop the following dayHowever, when studio representative Jennifer Lewis reached out to the customer on December 20, to find her whereabouts, the customer made no mention of her condition; her reasoning for absence was due to food poisoningThe customer also indicated in this conversation that she would still practice (her lines) from her bed, indicating to the studio representative that Ms [redacted] still had all intentions of attending the IMTA event just days away (page 2)We apologize that the suggestions made to the customer were not viable options for her to improve her health, but do not appreciate the customer’s claims that she was mocked by any of our representatives or driven to a hysterical state, because these are absolutely accusationsTen days prior to the event is not a substantial amount of time for any customer to request a cancellation of the contract signed four months prior, with expectations of receiving a full refundOur company stands firm in that no monies will be refunded, however, the customer will still have a full credit to attend any IMTA event in the futureThis event takes place twice a yearIt has been in existence for years and attracts performers from all over the worldOur hopes are that Ms [redacted] can attend the next event in January in Los Angeles.Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Company didn't ask for anything other than the Doctor's note, if they needed more documentation I would have provided it Company also knew of these disabilities at the signing of the contract as well as several email's in regards to me not being able to attend most classes as well as boot camp workshops and my reasoning for missing I was in this their acting classes, which were an additional price as well, prior to the convention's audition and missed several of those classes for medical reasons as wellThe photo shoot was scheduled and had to be rescheduled due to these illnesses and taken at a later timeThe photo shoot was also an additional cost that was not included in the $that I paidCompany did not offer references or ideas to improve my health as they stated, however, on the phone, continuously mocked my situation bringing me to a severely anxious and hysterical state while still on the phone with themMy health, unfortunately isn't as simple solved in a simple manner and I have been dedicated to trying to resolve these issues as soon as possible because it isn't easy and I have no help or support systemI have attempted to resolve this matter with the company prior to any other avenues to obtain a refundThese medical conditions were diagnosed and informed to the company a substantial amount of time prior to the convention and I can provide documentation if necessaryCompany claims that they are unbiased to personal circumstances that could value one client's issues over another, however, when I talked to other's attending the event I was informed of them not having to pay for competitions or getting a different price than I was toldI don't want this situation to continue to cause stress for either party and I am hoping to resolve it as soon as I can so I can focus on improving my health] Regards, [redacted]