Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe recap provided was not all inclusive listing repair requests/maintenance issues addressed Items such as the wall to main water line being taken out/repaired, leak in the wall and vinyl having to be replaced have been omitted Repairs to upstairs bathroom was reported and after hours came out to apartment; however repair was not made at that time I contacted office again the following day stating no repair was made Another maintenance tech was sent out and repaired the leaking toilet above This was not fixed within 1/hours Regarding the cleaning of the apartment bathroom, this was not done by a certified company that deals appropriately with sewage material I met the couple who were the cleaners the night of 11/10/before leaving for the hotel The chemicals they carried in their bucket were common household cleaners, ex: Lysol toilet cleaner That is not something that kills disease/germs from sewage matter The cleaning was not performed that night as I could not be present while any chemicals were being used due to health issues Regarding the Marion Health Department extension of days, Glick was given days to respond to the cited issues from the Health Inspector Ample time between 11/13/and 12/13/was available for Glick to arrange for repairs I received an email from Hunt Club stating: 12/1/ [redacted] would complete the drywall repair in ceiling and 12/7/ [redacted] would be replacing carpeting however I needed to sign a waiver that stolen items, broken items, etc...would not be [redacted] 's liability I emailed on 11/30/that repairs need to be put off until after I vacate since Glick refused to be liable for the damaged/stolen property that we already experienced on 11/9/& 11/15/ I notified Hunt Club that I vacated the apartment and left the keys in the rent drop box on 12/3/ The extension requested with the Health Department was due to Glick scheduling at the last minute I would like to receive a breakdown as to how Glick came up with the rent compensation as I should be getting refunded for time the apartment was not used from 11/9-11/30/ $rent/modays without an apartment in November...should equal $daily prorated for 11/9-11/31/ My calculations show $rent compensation and $deposit returned As noted, the lease termination fees were to be waived completely if I vacated before 12/31/per the email received from Hunt Club To date, I have only received the $gift card in the mail No other checks or monies have been received from Glick or Hunt Club Copies of documentation received with gift card in the mail is attached No check was included Regards, [redacted]
I am writing in response to the recent complaint filed by [redacted] who resides at [redacted] , Ohio Complaint #– Maintenance Requests Ignored The following is a list of all documented maintenance requests that we have from Ms [redacted] since our company took ownership of Timber Creek on April 30, Date Service Reported Service Requested Date Completed 7/19/Garbage Disposal Clogged 7/19/8/16/Spray for Ants 8/28/8/19/Outlet Not Working in Kitchen 8/28/9/30/Mailbox Lock Loose 10/31/10/1/Mailbox Lock Still Loose 10/31/10/24/Door Threshold Deteriorating 12/12/11/18/Door Threshold Still Needs Attention 12/12/3/31/Shower Water Not Hot Enough 4/7/4/2/Tub Stopper Not Working in Hall Bath 4/7/4/2/Hall Bath Sink Leaking 4/7/9/9/Dishwasher Soap Not Releasing 9/30/9/9/Hall Toilet Constantly Running 9/30/ At this time, our records do not show any outstanding work orders for this home If the resident currently has any outstanding repairs that need to be made inside of her home, we ask that you please advise her to contact the Rental Office at the number below as soon as possible Complaint #– Rent Increase Upon investigation it appears that Rachel signed her renewal lease on October 28, in which case she did sign before the effective date of November 1, Therefore, the $monthly rent premium should not have been applied to her account This fee has been removed from her account and she now has a $credit that she can apply toward the January rental payment Our computer records have been updated to reflect the correct monthly rent of $ Lastly, we have also updated our records for Ms [redacted] to reflect the phone number that was supplied on the complaint so that we have current information on file in order to contact her in the future Should you need any additional information, please feel free to contact me at [redacted] @glickco.com Respectfully, [redacted]
This letter is in response to a complaint submitted to the Revdex.com about our business on 11/22/with an assigned ID of [redacted] The repairs that were listed in our previous response were those that are listed as water/ leak repairsOne of the leak repairs dated May 7'h, 2015, did require some extensive repairsPer our records and company software the source of the leak was detected and corrected timelyDue to extensive damage contractors were scheduled and repairs were completed within the following weeksAll of our contractors are fully licensed and accredited in the state where they operateFurthermore, we require full insurance coverage in order to work on any of our propertiesIn regards to the Marion County Health Department extension; On November 23'd, we sent the resident a letter stating that the drywall repairs were scheduled for December 1st' and carpet and padding replacement was scheduled for December 7'h, The original date given for us to complete these repairs by the Marion County Health Department was December 14th' On November 28th' the resident responded stating that she did not want maintenance or contractors in her home without her presence and asked that all repairs be rescheduled for after she vacates the homeWe asked that the Marion County Health Department grant us an extension due to the residents' request of delaying repairsThe health department originally gave us a completion date of December 141h, and per the residents notice to vacate, she did not pla n to vacate the home until the 15th of DecemberIn regards to the [redacted] waiver for liability, [redacted] liability waiver is a form that [redacted] Company requires any time they replace carpet in an occupied apartment home [redacted] will not do any work in an occupied home unless this form has been signed by the resident residing in the home We have given a concession for the rent from the 9th to the 30th of November The rent amount is $divided by (the number of days in November) comes to $a dayWhen taking $times (the number of days from the 9th to the 30th of November) amounts to $We have also credited her security deposit in the amount of $The credit from the rent and the security deposit amounts to $The resident vacated the home on December 3rd, and is responsible for the rent and utility charge (Utility charge $for a full month) for this time frameThe rent from December 1st through the 3rd is in the amount of $and the utility charge for the listed dates is in the amount of $The charge for the month of December in full is in the amount of $The $minus the charges for December in the amount of $comes to $665.16, which is what the resident has been refundedThe refund check was mailed from our corporate office on December 17th and was cashed by this resident on December 23rd, Thank you for your time and consideration of our responseSincerely, Sarah R [redacted] Resident Relations Coordinator
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be PARTIALLY satisfactory to me regarding the lease termination I will wait until for the MARION COUNTY HEALTH DEPARTMENT representative [redacted] , Environmental Specialist and our follow up visit on Thursday January 15th with [redacted] to decideAll of the information that was requested by them to be repaired is not complete; a copy has been attached to this emailAfter the meeting I will decided whether to stay or terminate the lease[redacted] %
The Customer's statement of the problem states that this resident has had mold issues in their unit for over a yearThe initial repairs In have worn offThe water leaks through the bathroom into the kitchen and mold is growing in the unitThere have been two separate water related issues at the apartment located at [redacted] ***, Indianapolis, INThe prior leak in was repaired timely, and the repairs have not worn off but rather a separate Incident involving an overflowing toilet occurredOn 12/4/at approximately 10:00am a work order was called in to the maintenance line for an upstairs toilet that was clogged and had overflowed causing some water to make its way Into the kitchen belowThis toilet overflow caused additional damage to the unitThis was addressed the same day and work to unclog the toilet and clean up the spilled water was completed on 12/4/at 2:00pmAll issues needing repair at this address including those due to the toilet overflow on 12/4/have been completed in a timely mannerHowever if the resident still wishes to be allowed to break their lease without penalty, we would be willing to allow them to give a thirty day notice anytime in the month of January with no early termination feesWhile we are unaware of any specific damage to food or personal items we would encourage the resident to turn in any damages to their rental insurance company for re-imbursementI believe that I have addressed all your concernsHopefully the resident will feel that their requests have been resolved as wellHowever if you have any additional questions about these items, please feel free to contact us againAdditionally we would welcome a call from the resident to the rental office if they have additional items to addressThank you, [redacted] Resident Relations Coordinator%
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe recap provided was not all inclusive listing repair requests/maintenance issues addressed Items such as the wall to main water line being taken out/repaired, leak in the wall and vinyl having to be replaced have been omitted Repairs to upstairs bathroom was reported and after hours came out to apartment; however repair was not made at that time I contacted office again the following day stating no repair was made Another maintenance tech was sent out and repaired the leaking toilet above This was not fixed within 1/hours Regarding the cleaning of the apartment bathroom, this was not done by a certified company that deals appropriately with sewage material I met the couple who were the cleaners the night of 11/10/before leaving for the hotel The chemicals they carried in their bucket were common household cleaners, ex: Lysol toilet cleaner That is not something that kills disease/germs from sewage matter The cleaning was not performed that night as I could not be present while any chemicals were being used due to health issues Regarding the Marion Health Department extension of days, Glick was given days to respond to the cited issues from the Health Inspector Ample time between 11/13/and 12/13/was available for Glick to arrange for repairs I received an email from Hunt Club stating: 12/1/ [redacted] would complete the drywall repair in ceiling and 12/7/ [redacted] would be replacing carpeting however I needed to sign a waiver that stolen items, broken items, etc...would not be [redacted] 's liability I emailed on 11/30/that repairs need to be put off until after I vacate since Glick refused to be liable for the damaged/stolen property that we already experienced on 11/9/& 11/15/ I notified Hunt Club that I vacated the apartment and left the keys in the rent drop box on 12/3/ The extension requested with the Health Department was due to Glick scheduling at the last minute I would like to receive a breakdown as to how Glick came up with the rent compensation as I should be getting refunded for time the apartment was not used from 11/9-11/30/ $rent/modays without an apartment in November...should equal $daily prorated for 11/9-11/31/ My calculations show $rent compensation and $deposit returned As noted, the lease termination fees were to be waived completely if I vacated before 12/31/per the email received from Hunt Club To date, I have only received the $gift card in the mail No other checks or monies have been received from Glick or Hunt Club Copies of documentation received with gift card in the mail is attached No check was included Regards, [redacted]
I am writing in response to the recent complaint filed by [redacted] who resides at [redacted] , Ohio Complaint #– Maintenance Requests Ignored The following is a list of all documented maintenance requests that we have from Ms [redacted] since our company took ownership of Timber Creek on April 30, Date Service Reported Service Requested Date Completed 7/19/Garbage Disposal Clogged 7/19/8/16/Spray for Ants 8/28/8/19/Outlet Not Working in Kitchen 8/28/9/30/Mailbox Lock Loose 10/31/10/1/Mailbox Lock Still Loose 10/31/10/24/Door Threshold Deteriorating 12/12/11/18/Door Threshold Still Needs Attention 12/12/3/31/Shower Water Not Hot Enough 4/7/4/2/Tub Stopper Not Working in Hall Bath 4/7/4/2/Hall Bath Sink Leaking 4/7/9/9/Dishwasher Soap Not Releasing 9/30/9/9/Hall Toilet Constantly Running 9/30/ At this time, our records do not show any outstanding work orders for this home If the resident currently has any outstanding repairs that need to be made inside of her home, we ask that you please advise her to contact the Rental Office at the number below as soon as possible Complaint #– Rent Increase Upon investigation it appears that Rachel signed her renewal lease on October 28, in which case she did sign before the effective date of November 1, Therefore, the $monthly rent premium should not have been applied to her account This fee has been removed from her account and she now has a $credit that she can apply toward the January rental payment Our computer records have been updated to reflect the correct monthly rent of $ Lastly, we have also updated our records for Ms [redacted] to reflect the phone number that was supplied on the complaint so that we have current information on file in order to contact her in the future Should you need any additional information, please feel free to contact me at [redacted] @glickco.com Respectfully, [redacted]
This letter is in response to a complaint submitted to the Revdex.com about our business on 11/22/with an assigned ID of [redacted] The repairs that were listed in our previous response were those that are listed as water/ leak repairsOne of the leak repairs dated May 7'h, 2015, did require some extensive repairsPer our records and company software the source of the leak was detected and corrected timelyDue to extensive damage contractors were scheduled and repairs were completed within the following weeksAll of our contractors are fully licensed and accredited in the state where they operateFurthermore, we require full insurance coverage in order to work on any of our propertiesIn regards to the Marion County Health Department extension; On November 23'd, we sent the resident a letter stating that the drywall repairs were scheduled for December 1st' and carpet and padding replacement was scheduled for December 7'h, The original date given for us to complete these repairs by the Marion County Health Department was December 14th' On November 28th' the resident responded stating that she did not want maintenance or contractors in her home without her presence and asked that all repairs be rescheduled for after she vacates the homeWe asked that the Marion County Health Department grant us an extension due to the residents' request of delaying repairsThe health department originally gave us a completion date of December 141h, and per the residents notice to vacate, she did not pla n to vacate the home until the 15th of DecemberIn regards to the [redacted] waiver for liability, [redacted] liability waiver is a form that [redacted] Company requires any time they replace carpet in an occupied apartment home [redacted] will not do any work in an occupied home unless this form has been signed by the resident residing in the home We have given a concession for the rent from the 9th to the 30th of November The rent amount is $divided by (the number of days in November) comes to $a dayWhen taking $times (the number of days from the 9th to the 30th of November) amounts to $We have also credited her security deposit in the amount of $The credit from the rent and the security deposit amounts to $The resident vacated the home on December 3rd, and is responsible for the rent and utility charge (Utility charge $for a full month) for this time frameThe rent from December 1st through the 3rd is in the amount of $and the utility charge for the listed dates is in the amount of $The charge for the month of December in full is in the amount of $The $minus the charges for December in the amount of $comes to $665.16, which is what the resident has been refundedThe refund check was mailed from our corporate office on December 17th and was cashed by this resident on December 23rd, Thank you for your time and consideration of our responseSincerely, Sarah R [redacted] Resident Relations Coordinator
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be PARTIALLY satisfactory to me regarding the lease termination I will wait until for the MARION COUNTY HEALTH DEPARTMENT representative [redacted] , Environmental Specialist and our follow up visit on Thursday January 15th with [redacted] to decideAll of the information that was requested by them to be repaired is not complete; a copy has been attached to this emailAfter the meeting I will decided whether to stay or terminate the lease[redacted] %
The Customer's statement of the problem states that this resident has had mold issues in their unit for over a yearThe initial repairs In have worn offThe water leaks through the bathroom into the kitchen and mold is growing in the unitThere have been two separate water related issues at the apartment located at [redacted] ***, Indianapolis, INThe prior leak in was repaired timely, and the repairs have not worn off but rather a separate Incident involving an overflowing toilet occurredOn 12/4/at approximately 10:00am a work order was called in to the maintenance line for an upstairs toilet that was clogged and had overflowed causing some water to make its way Into the kitchen belowThis toilet overflow caused additional damage to the unitThis was addressed the same day and work to unclog the toilet and clean up the spilled water was completed on 12/4/at 2:00pmAll issues needing repair at this address including those due to the toilet overflow on 12/4/have been completed in a timely mannerHowever if the resident still wishes to be allowed to break their lease without penalty, we would be willing to allow them to give a thirty day notice anytime in the month of January with no early termination feesWhile we are unaware of any specific damage to food or personal items we would encourage the resident to turn in any damages to their rental insurance company for re-imbursementI believe that I have addressed all your concernsHopefully the resident will feel that their requests have been resolved as wellHowever if you have any additional questions about these items, please feel free to contact us againAdditionally we would welcome a call from the resident to the rental office if they have additional items to addressThank you, [redacted] Resident Relations Coordinator%