Peters Auto Emporium Corp.

First issue-misunderstanding on customer part re: retrieval of their personal belongingsThey had the proper paperwork from police station and we would never deny access to vehicle if this paperwork is shown(driver states in his statement he brought customers to impound yard for belongings)The confusion is we think is with disposal of vehicleOur policy is if someone want to dispose their car we call scrap yard for days rate and if it doesn’t cover total tow bill customer pays difference We have been towing for police dept for years and cannot recall any issues with billing or chargesWe will reimburse the two hundred dollar pricing they say they got verbally for junking of vehicle and not charge the tow to scrap yardI have attached statement from driver as I as the owner can only expect they follow the rules we have in placeWe apologize for the misunderstandingCheck enclosed please forward to customer

First issue-misunderstanding on customer part re: retrieval of their personal belongings. They had the proper paperwork from police station and we would never deny access to vehicle if this paperwork is shown. (driver states in his statement he brought customers to impound yard for belongings). The...

confusion is we think is with disposal of vehicle. Our policy is if someone want to dispose their car we call scrap yard for days rate and if it doesn’t cover total tow bill customer pays difference We have been towing for police dept for 32 years and cannot recall any issues with billing or charges. We will reimburse the two hundred dollar pricing they say they got verbally for junking of vehicle and not charge the tow to scrap yard. I have attached statement from driver as I as the owner can only expect they follow the rules we have in place. We apologize for the misunderstanding. Check enclosed please forward to customer

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]