Response to complaint from [redacted] at [redacted] : In May of 2013, Mr [redacted] requested a service call for a well on his property that was not working Our service technician, [redacted] spent a little over an hour diagnosing the well and determined that the pump needed to be pulled This would have required quite a bit of additional expense and Mr [redacted] chose to use someone else for this service Our bill for our diagnostic time came to We sent letters to Mr [redacted] asking for payment and called him requesting payment Our service manager, ***, talked to Mr [redacted] and listened to his concerns Mr [redacted] seemed unhappy with our service [redacted] offered to reduce the bill by 50% to please Mr [redacted] , as he was a good customer Mr [redacted] did not mention any concerns about cigarette smoking or cigarette buts in his pump house during the conversations that [redacted] had with him or subsequent calls requesting payment Mr [redacted] refused our offer to reduce the amount owed and refused to pay the bill so we turned the account over to IC Systems for collections However, in light of the fact that Mr [redacted] purchased a pump system from us earlier this year and to show that we really do appreciate his business, we will credit the amount owed and let the collection agency know that this account has been settled [redacted]
I am rejecting this response because:This is absolutely a completely statementNo one ever discussed anything with me and no one even bothered to return my calls! Never was I offered a reduction in the fee's and never did Peters even being to address the negligent behavior of their employee's! I'm shocked that a business would outright lie about the documented facts to your agencyHad this been the case and the employee who nearly set fire to my residence disciplined or terminated, I would have at least considered their offerI have phone records, photographs and eye witness testimony that backs my story and I guaranty you Peters does not
Response to complaint from *** *** at *** *** *** *** ** *** ***:
In May of 2013, Mr*** requested a service call for a well on his property that was not working
Our service technician, *** *** spent a little over an hour diagnosing the well and determined that the pump
needed to be pulled. This would have required quite a bit of additional expense
and Mr*** chose to use someone else for this service. Our bill for our diagnostic time came to
We sent letters to Mr*** asking for payment and called him requesting payment. Our service manager, ***, talked to Mr*** and listened to his
concerns. Mr*** seemed unhappy with our service *** offered to reduce the bill by 50% to please Mr***, as he was a good customer
Mr*** did not mention any concerns about cigarette smoking or cigarette buts in his pump house during the conversations that *** had with him or subsequent calls requesting payment
Mr*** refused our offer to reduce the amount owed and refused to pay the bill so we turned the account over to IC Systems for collections
However, in light of the fact that Mr*** purchased a pump system from us earlier this year and to show that we really do appreciate his business, we will credit the amount owed and let the collection agency
know that this account has been settled
*** ***
Response to complaint from [redacted] at [redacted] : In May of 2013, Mr [redacted] requested a service call for a well on his property that was not working Our service technician, [redacted] spent a little over an hour diagnosing the well and determined that the pump needed to be pulled This would have required quite a bit of additional expense and Mr [redacted] chose to use someone else for this service Our bill for our diagnostic time came to We sent letters to Mr [redacted] asking for payment and called him requesting payment Our service manager, ***, talked to Mr [redacted] and listened to his concerns Mr [redacted] seemed unhappy with our service [redacted] offered to reduce the bill by 50% to please Mr [redacted] , as he was a good customer Mr [redacted] did not mention any concerns about cigarette smoking or cigarette buts in his pump house during the conversations that [redacted] had with him or subsequent calls requesting payment Mr [redacted] refused our offer to reduce the amount owed and refused to pay the bill so we turned the account over to IC Systems for collections However, in light of the fact that Mr [redacted] purchased a pump system from us earlier this year and to show that we really do appreciate his business, we will credit the amount owed and let the collection agency know that this account has been settled [redacted]
I am rejecting this response because:This is absolutely a completely statementNo one ever discussed anything with me and no one even bothered to return my calls! Never was I offered a reduction in the fee's and never did Peters even being to address the negligent behavior of their employee's! I'm shocked that a business would outright lie about the documented facts to your agencyHad this been the case and the employee who nearly set fire to my residence disciplined or terminated, I would have at least considered their offerI have phone records, photographs and eye witness testimony that backs my story and I guaranty you Peters does not
Response to complaint from *** *** at *** *** *** *** ** *** ***:
In May of 2013, Mr*** requested a service call for a well on his property that was not working
Our service technician, *** *** spent a little over an hour diagnosing the well and determined that the pump
needed to be pulled. This would have required quite a bit of additional expense
and Mr*** chose to use someone else for this service. Our bill for our diagnostic time came to
We sent letters to Mr*** asking for payment and called him requesting payment. Our service manager, ***, talked to Mr*** and listened to his
concerns. Mr*** seemed unhappy with our service *** offered to reduce the bill by 50% to please Mr***, as he was a good customer
Mr*** did not mention any concerns about cigarette smoking or cigarette buts in his pump house during the conversations that *** had with him or subsequent calls requesting payment
Mr*** refused our offer to reduce the amount owed and refused to pay the bill so we turned the account over to IC Systems for collections
However, in light of the fact that Mr*** purchased a pump system from us earlier this year and to show that we really do appreciate his business, we will credit the amount owed and let the collection agency
know that this account has been settled
*** ***