Petersen Dean Commercial, Inc.

In response to the Homeowners concerns, we have made a good faith effort to assist the homeowner with his concerns.We have explained to the homeowner the warranty consist of two parts, one for labor and one for material manufacturer. Labor warranty:The homeowner is in year 19 of the 20 labor warranty, this warranty is intact for our workmanship. Material Manufacturer warranty:The Company for the roofing material has gone out of business and the manufacturer warranty for the roofing material is no longer available. In view of the roofing material is no longer available we offered to extend our labor warranty one additional year towards a new roof. While we understand the importance for a sound roof, unfortunately we respectfully decline the homeowners request to extend the warranty for roofing material that is no longer available. Kind regards,[redacted]

Initial Business Response /* (1000, 8, 2015/06/23) */
PetersenDean is a highly respected solar company and legally complies with our advertising. The "consumer" in the case has not bought anything from PetersenDean and has not done any business with PetersenDean. Therefore the complaint is...

improper and baseless.

Initial Business Response /* (1000, 8, 2015/10/29) */
In response to Ms. [redacted]'s concerns, we have verified her system is working properly. Over and above the steps we have taken to resolve Ms. [redacted]'s concerns, we will install a monitoring system at no charge so Ms. [redacted] will have visibility to her...

system.
It is our belief that PetersenDean has put forth the best effort possible to resolve Ms. [redacted]'s complaints.
Initial Consumer Rebuttal /* (2000, 10, 2015/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They settled with me.
Final Consumer Response /* (2000, 12, 2015/10/30) */
They settled with me. Owned up to their mistakes. Offered a monitor system.

[redacted], 
 
Thank you for your inquiry for a roof estimate with PetersenDean.  Per our conversations, you live in a duplex, which you co-own with another party.
We are unable to provide you this estimate because you do not own the entirety of the duplex, and your co-owner has...

not agreed to the prospect of replacing the roof.
 
The [redacted] County Building Inspection Division requires roofing permits to be signed by owner(s) or agent of owner(s).  PetersenDean could not submit for the permit, nor could you, without consent of both owners. 
 
If you would like for us to send you a copy of the permit, so you can review this restriction, please let me know.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

PetersenDean conducted a no cost inspection at the[redacted] residence. PetersenDean has found no signs of dry rot but feels the roof could use a tune-up. As a sign of good faith to our valued customer, PetersenDean has agreed to do the roof tune up at no charge to [redacted]. It is our belief that...

PetersenDean has put forth the best effort possible to resolve Mr. [redacted] complaints. Thank you, PetersenDean
Sent on: 6/27/[redacted] 3:20:28 PM

Initial Business Response /* (1000, 5, 2016/01/12) */ In response to the Homeowners concerns, we have made a good faith effort to assist the homeowner with his concerns. We have explained to the homeowner the warranty consist of two parts, one for labor and one for material manufacturer. Labor...

warranty: The homeowner is in year 19 of the 20 labor warranty, this warranty is intact for our workmanship. Material Manufacturer warranty: The Company for the roofing material has gone out of business and the manufacturer warranty for the roofing material is no longer available. In view of the roofing material is no longer available we offered to extend our labor warranty one additional year towards a new roof. While we understand the importance for a sound roof, unfortunately we respectfully decline the homeowners request to extend the warranty for roofing material that is no longer available. Kind regards, [redacted] XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The roofing material that Petersen Dean chose to use is no fault of the homeowner. The material is warranted for 35 years. The warranty is explicit that the roof will remain free of leaks by Petersen Dean for 20 years. The roof is leaking and my home has sustained extensive damage because of this. extending a labor warranty one additional year towards a new roof does not address the warranty issue by no means. I have the warranty in my possession and if Petersen Dean does not stand by their original warranty why would one want to do business with them again? Final Business Response /* (1000, 19, 2016/02/29) */ Customer's roof contains tiles that have been the subject of numerous law suits for failure. Such material failure is not covered by Petersen-Dean, even if it causes the roof to leak. Petersen-Dean only warrants that the materials were installed correctly, not that the materials will be free of defect. Petersen-Dean has previously inspected the roof and found it to be well constructed and no installation issues were present. There is no causal link or evidence at all showing the workmanship was deficient leading to a leak. Customer should contact the manufacturer, Louisiana Pacific. While they no longer make this product, they are in fact still in business, and her warranty remedy lies with them. Second, even if the leak was caused by workmanship, Petersen-Dean's labor warranty only applies to the original owner. While the warranty can be transferred, notice must be given in writing within 90 days. The customer never gave us such notice. As such, even if the workmanship caused the leak, (which has not been proven), the customer failed to properly transfer the warranty, and the warranty has lapsed. Final Consumer Response /* (3000, 21, 2016/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all I thought this case was closed. This response is almost identical to what was said previously. P/D never inspected my roof for the present leak, therefore their entire explanation is not true. A person contacted me recently and asked if I could send them all the paperwork I had in my possession simply b/c they do not have or keep good records of their own. I did transfer the warranty in writing a sent it to P/D. I was told earlier by staff that this was not an issue since they did not have their own records. I have sent them paperwork only for them to study it and try to get out of the situation. A person calling from the legal department called on 2/22 and started out nice but began to harass me so I hung up the phone! My final stand on this matter is that this is not a reputable company and they deal very unfairly with customers. The fact that they have concluded blame without inspecting my roof is very puzzling to me. They requested I remove my YELP review, I request they stop padding their lies and be truthful.