Revdex.com: I have reviewed the response made by the business in reference to [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Yes I had talked to [redacted] a couple of time right after we bought the car and everything was fine at that timeNO [redacted] did not call me a wish me a Happy Birthday, but that has nothing to do with our car issuesWe didn't even realize there were any issues at all until a couple of weeks ago I realized the horn was NOT workingFiguring it would be a simple fix I asked Peterson Stampede if [redacted] could do the warranty work since they are much closer to our home than Peterson's isI was told by Peterson's that [redacted] could do the warranty work because they are an authorized Chrysler dealerLittle did we know that once [redacted] mechanics started looking for the problem with the horn that all these other issues would turn up as wellNot sure how Peterson's can justify blaming us as the owners of said car when we weren't even aware of the major electrical concerns [redacted] ***
We are still in the process of resolving the issue Customer has an appointment today to view the vehicle they originally put a deposit on Unfortunately, the vehicle they were interested in was a brand new introduction through Chrysler and production got pushed out in order to deliver a quality product The dealerships have no control over delivery of new product We can only keep customers updated when delays happen The [redacted] s came in on a regular basis to check on the status of delivery, and we relayed the information that we had at hand.We intend to do everything we can to resolve the current issue to both parties satisfaction
[redacted] ***As per our phone conversation yesterday, we are very sorry you are experiencing issues with your automobile At no point during our conversation, or in the response sent back to the Revdex.com, did we infer that you, as owner of the vehicle were to blame for anything I will once again apologize, if that is how you interpreted either response That was not our intention As stated before, if for some reason [redacted] is unable to repair your vehicle to your satisfaction, we would welcome the opportunity to help you We are here for you Please feel free to contact me if you have any additional concerns or questions regarding this issue [redacted]
[redacted] ***We are very sorry that you are experiencing issues with your new vehicle As with any product that has mechanical features, we have no control over issues that arise after a sale We do, however, have an extremely high standard of customer service that we offer our customers, before, during, and after the purchase of a new vehicle from our dealership In doing some research, I found that you had completed a customer survey from Chrysler on 8/24/2015, and you gave us a perfect score for the experience you received during the buying process I also show several phone calls between you and your sales consultant, in which you stated you were extremely happy with your purchase [redacted] , your sales consultant left you a message on 10/26/2015, making sure all was well with you and your vehicle, and letting you know to call him any time with any issues that come up I also show he left you another message on 11/20/2015, wishing you a happy birthdayOur dealership was never made aware of the issues at hand, until [redacted] called our Sales Manager on 11/23/to inform us that he was upset about the needed repairs, and he would be filing a complaint with the Revdex.com In all fairness to our dealership, I am confident that had we been given the opportunity to service your vehicle, we would have taken care of you as our customer We were never given the opportunity, and we were never advised of any issues until 11/23/2105, at which time your vehicle was already being serviced by [redacted] I am sure [redacted] will follow all required protocol as dictated by the Chrysler Corporation I left a message for [redacted] this morning and will wait to her from her IF you would like to call me directly, [redacted]
Hi, I wanted to write and let you know that my complaint has been resolved I was able to place a call to the general manger of Peterson Stampede Dodge today He called me back this morning and we had a conversation about the issue I felt due to me The GM's name is Mike M***, he was very pleasant, heard my side of the story, I listened to his He decided we were at an impass but did not want me to have a bad taste reference this dealing MrM [redacted] did in fact decide to have the dealership pay to put navigation in my vehicle He gave me the name and number of the service manager and when I called the service manager MrM [redacted] was good at his word and had everything arranged We were able to take our vehicle into the dealership this afternoon and the navigation install was completed quickly MrM***, I thank you for your understanding and for your decision
[redacted] We received your complaint from the Revdex.com regarding the surface rust on your [redacted] t.In speaking with our service manager, [redacted] he informed me that surface rust on bare metal surfaces is quite common on new vehicles Some vehicle components are left unpainted due to heat, and it is perfectly for bare metal surfaces to accumulate “rust dust” when exposed to water and air.Surface rust on unpainted components is not warranted by the manufacturer Our service manager did offer to paint the visible components on your vehicle at our expense, going outside the guidelines of the Chrysler Corporation This offer still stands if you choose to accept it.Please know that your happiness and satisfaction is important to us Let us know if you would like us to schedule an appointment to take care of the surface rust on your vehicle [redacted] [redacted]
Complaint: ***I am rejecting this response because: there was no solution givenThe facts are: she was medicated and pregnant and not in a state to sign a contract of any kindThey sold a pregnant lady a vehicle with a rear hatch that doesn't even work, you have to hold it up or it falls on your headNo offer to fix this issueIn my request to fix the issues, we didn't ask for anything from the old car that was traded inThe price she paid is higher that similar cars initial listing price, let alone any negotiations I'm just going off kbb, and they have it for under We are in the hospital now, she had complications and had to have CT scans done todayThis was my worry, that we would be in the hospital and have no way to fix this issueThere is no cell reception in our hospital room.Sincerely,*** ***
*** *** I am sorry to hear there may have been a misunderstanding on the price of the vehicle you purchased. Pricing on our website does not include any taxes, fees or other charges. Pricing and availability may vary based on a variety of factors, including options, dealer
specials, and fees and financing qualifications.The estimated selling price that appears after calculating dealer offers is for informational purposes only. Not all customers qualify for the offers, incentives, discounts, or financing. These offers are subject to expiration and other restrictions.We do our best to communicate all qualifying incentives and offers during the sales process. I would like to call you and discuss this with you at your earliest convenience. Sincerely,
*** ***Customer Relations Manager*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:They have not either refunded our money or have provided us a (in
writing) resolution The vehicle in question has still not arrived and we were told it is in transit They are willing to exchange the one we purchased in lieu of the one we reserved, however they are unwilling to provide us a price or value for our replacement purchase They informed us today, that they will resume negotiations when the original car arrives (May to May 12) The dealer was informed we would exchange however we will not pay any additional monies They told us that will be part of the negotiation process.To date no car or no refunded
Sincerely,
*** ***
Dear Mr. [redacted], Dear Mr. [redacted], I have printed your repair history and will be reviewing all documentation with our service manager. I apologize that we have not been able to resolve your mechanical issues to date. I will be following up with you on our findings...
once I review everything with the service manager in the next day or so. If you have any additional information that you think would help in our review, please call our Customers Relations Manager, Marie W[redacted], at [redacted]. I hope to have a resolution soon.
Hi, I wanted to write and let you know that my complaint has been resolved. I was able to place a call to the general manger of Peterson Stampede Dodge today. He called me back this morning and we had a conversation about the issue I felt due to me. The GM's name is...
Mike M[redacted], he was very pleasant, heard my side of the story, I listened to his. He decided we were at an impass but did not want me to have a bad taste reference this dealing. Mr. M[redacted] did in fact decide to have the dealership pay to put navigation in my vehicle. He gave me the name and number of the service manager and when I called the service manager Mr. M[redacted] was good at his word and had everything arranged. We were able to take our vehicle into the dealership this afternoon and the navigation install was completed quickly. Mr. M[redacted], I thank you for your understanding and for your decision.
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes I had talked to [redacted] a couple of time right after we bought the car and everything was fine at that time. NO [redacted] did not call me a wish me a Happy Birthday, but that has nothing to do with our car issues. We didn't even realize there were any issues at all until a couple of weeks ago I realized the horn was NOT working. Figuring it would be a simple fix I asked Peterson Stampede if [redacted] could do the warranty work since they are much closer to our home than Peterson's is. I was told by Peterson's that [redacted] could do the warranty work because they are an authorized Chrysler dealer. Little did we know that once [redacted] mechanics started looking for the problem with the horn that all these other issues would turn up as well. Not sure how Peterson's can justify blaming us as the owners of said car when we weren't even aware of the major electrical concerns
[redacted]
[redacted]We are very sorry that you are experiencing issues with your new vehicle. As with any product that has mechanical features, we have no control over issues that arise after a sale. We do, however, have an extremely high standard of customer service that we offer our...
customers, before, during, and after the purchase of a new vehicle from our dealership.
In doing some research, I found that you had completed a customer survey from Chrysler on 8/24/2015, and you gave us a perfect score for the experience you received during the buying process. I also show several phone calls between you and your sales consultant, in which you stated you were extremely happy with your purchase.
[redacted], your sales consultant left you a message on 10/26/2015, making sure all was well with you and your vehicle, and letting you know to call him any time with any issues that come up. I also show he left you another message on 11/20/2015, wishing you a happy birthdayOur dealership was never made aware of the issues at hand, until [redacted] called our Sales Manager on 11/23/2015 to inform us that he was upset about the needed repairs, and he would be filing a complaint with the Revdex.com.
In all fairness to our dealership, I am confident that had we been given the opportunity to service your vehicle, we would have taken care of you as our customer. We were never given the opportunity, and we were never advised of any issues until 11/23/2105, at which time your vehicle was already being serviced by [redacted]. I am sure [redacted] will follow all required protocol as dictated by the Chrysler Corporation. I left a message for [redacted] this morning and will wait to her from her. IF you would like to call me directly, [redacted]
[redacted]We received your complaint from the Revdex.com regarding the surface rust on your [redacted]t.In speaking with our service manager, [redacted] he informed me that surface rust on bare metal surfaces is quite common on new vehicles. Some vehicle...
components are left unpainted due to heat, and it is perfectly normal for bare metal surfaces to accumulate “rust dust” when exposed to water and air.Surface rust on unpainted components is not warranted by the manufacturer. Our service manager did offer to paint the visible components on your vehicle at our expense, going outside the guidelines of the Chrysler Corporation. This offer still stands if you choose to accept it.Please know that your happiness and satisfaction is important to us. Let us know if you would like us to schedule an appointment to take care of the surface rust on your vehicle. [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
We are still in the process of resolving the issue. Customer has an appointment today to view the vehicle they originally put a deposit on. Unfortunately, the vehicle they were interested in was a brand new introduction through Chrysler and production got pushed out in order to deliver a quality product. The dealerships have no control over delivery of new product. We can only keep customers updated when delays happen. The [redacted]s came in on a regular basis to check on the status of delivery, and we relayed the information that we had at hand.We intend to do everything we can to resolve the current issue to both parties satisfaction.
[redacted]As per our phone conversation yesterday, we are very sorry you are experiencing issues with your automobile. At no point during our conversation, or in the response sent back to the Revdex.com, did we infer that you, as owner of the vehicle were to blame for anything. I will once again apologize, if that is how you interpreted either response. That was not our intention.
As stated before, if for some reason [redacted] is unable to repair your vehicle to your satisfaction, we would welcome the opportunity to help you. We are here for you. Please feel free to contact me if you have any additional concerns or questions regarding this issue.
[redacted]
[redacted] I am a little confused about this complaint. In doing some research on this issue, our General Manager [redacted], said he spoke with you last week, and agreed to cover half the cost of the repair. In trying to resolve the issue at hand, he stated that you...
agreed that a 50/50 split on the repair was more than fair, and you were happy when the call ended.Our Used car manager also confirmed that they supplied you with an appointment to have your vehicle repaired, and the cost would possibly be less than the original $500 quoted you. When purchasing a used vehicle, there is no guarantee that a vehicle will be cosmetically blemish free, although we make every effort to ensure our vehicles are in tip top shape when sold. It was established during the conversation with our General Manager that neither party could be sure when the damage happened to the vehicle. I will call you to discuss further, but we feel that our effort to split the cost of the repair was more than fair, and we thought this issue was resolved last week.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If my truck gets fixed and I get refunded for the parts that weren't necessary then I will be happy to put this to rest.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Yes I had talked to [redacted] a couple of time right after we bought the car and everything was fine at that timeNO [redacted] did not call me a wish me a Happy Birthday, but that has nothing to do with our car issuesWe didn't even realize there were any issues at all until a couple of weeks ago I realized the horn was NOT workingFiguring it would be a simple fix I asked Peterson Stampede if [redacted] could do the warranty work since they are much closer to our home than Peterson's isI was told by Peterson's that [redacted] could do the warranty work because they are an authorized Chrysler dealerLittle did we know that once [redacted] mechanics started looking for the problem with the horn that all these other issues would turn up as wellNot sure how Peterson's can justify blaming us as the owners of said car when we weren't even aware of the major electrical concerns [redacted] ***
We are still in the process of resolving the issue Customer has an appointment today to view the vehicle they originally put a deposit on Unfortunately, the vehicle they were interested in was a brand new introduction through Chrysler and production got pushed out in order to deliver a quality product The dealerships have no control over delivery of new product We can only keep customers updated when delays happen The [redacted] s came in on a regular basis to check on the status of delivery, and we relayed the information that we had at hand.We intend to do everything we can to resolve the current issue to both parties satisfaction
[redacted] ***As per our phone conversation yesterday, we are very sorry you are experiencing issues with your automobile At no point during our conversation, or in the response sent back to the Revdex.com, did we infer that you, as owner of the vehicle were to blame for anything I will once again apologize, if that is how you interpreted either response That was not our intention As stated before, if for some reason [redacted] is unable to repair your vehicle to your satisfaction, we would welcome the opportunity to help you We are here for you Please feel free to contact me if you have any additional concerns or questions regarding this issue [redacted]
[redacted] ***We are very sorry that you are experiencing issues with your new vehicle As with any product that has mechanical features, we have no control over issues that arise after a sale We do, however, have an extremely high standard of customer service that we offer our customers, before, during, and after the purchase of a new vehicle from our dealership In doing some research, I found that you had completed a customer survey from Chrysler on 8/24/2015, and you gave us a perfect score for the experience you received during the buying process I also show several phone calls between you and your sales consultant, in which you stated you were extremely happy with your purchase [redacted] , your sales consultant left you a message on 10/26/2015, making sure all was well with you and your vehicle, and letting you know to call him any time with any issues that come up I also show he left you another message on 11/20/2015, wishing you a happy birthdayOur dealership was never made aware of the issues at hand, until [redacted] called our Sales Manager on 11/23/to inform us that he was upset about the needed repairs, and he would be filing a complaint with the Revdex.com In all fairness to our dealership, I am confident that had we been given the opportunity to service your vehicle, we would have taken care of you as our customer We were never given the opportunity, and we were never advised of any issues until 11/23/2105, at which time your vehicle was already being serviced by [redacted] I am sure [redacted] will follow all required protocol as dictated by the Chrysler Corporation I left a message for [redacted] this morning and will wait to her from her IF you would like to call me directly, [redacted]
Hi, I wanted to write and let you know that my complaint has been resolved I was able to place a call to the general manger of Peterson Stampede Dodge today He called me back this morning and we had a conversation about the issue I felt due to me The GM's name is Mike M***, he was very pleasant, heard my side of the story, I listened to his He decided we were at an impass but did not want me to have a bad taste reference this dealing MrM [redacted] did in fact decide to have the dealership pay to put navigation in my vehicle He gave me the name and number of the service manager and when I called the service manager MrM [redacted] was good at his word and had everything arranged We were able to take our vehicle into the dealership this afternoon and the navigation install was completed quickly MrM***, I thank you for your understanding and for your decision
[redacted] We received your complaint from the Revdex.com regarding the surface rust on your [redacted] t.In speaking with our service manager, [redacted] he informed me that surface rust on bare metal surfaces is quite common on new vehicles Some vehicle components are left unpainted due to heat, and it is perfectly for bare metal surfaces to accumulate “rust dust” when exposed to water and air.Surface rust on unpainted components is not warranted by the manufacturer Our service manager did offer to paint the visible components on your vehicle at our expense, going outside the guidelines of the Chrysler Corporation This offer still stands if you choose to accept it.Please know that your happiness and satisfaction is important to us Let us know if you would like us to schedule an appointment to take care of the surface rust on your vehicle [redacted] [redacted]
Complaint: ***I am rejecting this response because: there was no solution givenThe facts are: she was medicated and pregnant and not in a state to sign a contract of any kindThey sold a pregnant lady a vehicle with a rear hatch that doesn't even work, you have to hold it up or it falls on your headNo offer to fix this issueIn my request to fix the issues, we didn't ask for anything from the old car that was traded inThe price she paid is higher that similar cars initial listing price, let alone any negotiations I'm just going off kbb, and they have it for under We are in the hospital now, she had complications and had to have CT scans done todayThis was my worry, that we would be in the hospital and have no way to fix this issueThere is no cell reception in our hospital room.Sincerely,*** ***
*** *** I am sorry to hear there may have been a misunderstanding on the price of the vehicle you purchased. Pricing on our website does not include any taxes, fees or other charges. Pricing and availability may vary based on a variety of factors, including options, dealer
specials, and fees and financing qualifications.The estimated selling price that appears after calculating dealer offers is for informational purposes only. Not all customers qualify for the offers, incentives, discounts, or financing. These offers are subject to expiration and other restrictions.We do our best to communicate all qualifying incentives and offers during the sales process. I would like to call you and discuss this with you at your earliest convenience. Sincerely,
*** ***Customer Relations Manager*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:They have not either refunded our money or have provided us a (in
writing) resolution The vehicle in question has still not arrived and we were told it is in transit They are willing to exchange the one we purchased in lieu of the one we reserved, however they are unwilling to provide us a price or value for our replacement purchase They informed us today, that they will resume negotiations when the original car arrives (May to May 12) The dealer was informed we would exchange however we will not pay any additional monies They told us that will be part of the negotiation process.To date no car or no refunded
Sincerely,
*** ***
Dear Mr***, We are working diligently to resolve this issue. I apologize that our communication has not been up to par in regards to your purchase
Dear Mr. [redacted], Dear Mr. [redacted], I have printed your repair history and will be reviewing all documentation with our service manager. I apologize that we have not been able to resolve your mechanical issues to date. I will be following up with you on our findings...
once I review everything with the service manager in the next day or so. If you have any additional information that you think would help in our review, please call our Customers Relations Manager, Marie W[redacted], at [redacted]. I hope to have a resolution soon.
Hi, I wanted to write and let you know that my complaint has been resolved. I was able to place a call to the general manger of Peterson Stampede Dodge today. He called me back this morning and we had a conversation about the issue I felt due to me. The GM's name is...
Mike M[redacted], he was very pleasant, heard my side of the story, I listened to his. He decided we were at an impass but did not want me to have a bad taste reference this dealing. Mr. M[redacted] did in fact decide to have the dealership pay to put navigation in my vehicle. He gave me the name and number of the service manager and when I called the service manager Mr. M[redacted] was good at his word and had everything arranged. We were able to take our vehicle into the dealership this afternoon and the navigation install was completed quickly. Mr. M[redacted], I thank you for your understanding and for your decision.
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes I had talked to [redacted] a couple of time right after we bought the car and everything was fine at that time. NO [redacted] did not call me a wish me a Happy Birthday, but that has nothing to do with our car issues. We didn't even realize there were any issues at all until a couple of weeks ago I realized the horn was NOT working. Figuring it would be a simple fix I asked Peterson Stampede if [redacted] could do the warranty work since they are much closer to our home than Peterson's is. I was told by Peterson's that [redacted] could do the warranty work because they are an authorized Chrysler dealer. Little did we know that once [redacted] mechanics started looking for the problem with the horn that all these other issues would turn up as well. Not sure how Peterson's can justify blaming us as the owners of said car when we weren't even aware of the major electrical concerns
[redacted]
[redacted]We are very sorry that you are experiencing issues with your new vehicle. As with any product that has mechanical features, we have no control over issues that arise after a sale. We do, however, have an extremely high standard of customer service that we offer our...
customers, before, during, and after the purchase of a new vehicle from our dealership.
In doing some research, I found that you had completed a customer survey from Chrysler on 8/24/2015, and you gave us a perfect score for the experience you received during the buying process. I also show several phone calls between you and your sales consultant, in which you stated you were extremely happy with your purchase.
[redacted], your sales consultant left you a message on 10/26/2015, making sure all was well with you and your vehicle, and letting you know to call him any time with any issues that come up. I also show he left you another message on 11/20/2015, wishing you a happy birthdayOur dealership was never made aware of the issues at hand, until [redacted] called our Sales Manager on 11/23/2015 to inform us that he was upset about the needed repairs, and he would be filing a complaint with the Revdex.com.
In all fairness to our dealership, I am confident that had we been given the opportunity to service your vehicle, we would have taken care of you as our customer. We were never given the opportunity, and we were never advised of any issues until 11/23/2105, at which time your vehicle was already being serviced by [redacted]. I am sure [redacted] will follow all required protocol as dictated by the Chrysler Corporation. I left a message for [redacted] this morning and will wait to her from her. IF you would like to call me directly, [redacted]
[redacted]We received your complaint from the Revdex.com regarding the surface rust on your [redacted]t.In speaking with our service manager, [redacted] he informed me that surface rust on bare metal surfaces is quite common on new vehicles. Some vehicle...
components are left unpainted due to heat, and it is perfectly normal for bare metal surfaces to accumulate “rust dust” when exposed to water and air.Surface rust on unpainted components is not warranted by the manufacturer. Our service manager did offer to paint the visible components on your vehicle at our expense, going outside the guidelines of the Chrysler Corporation. This offer still stands if you choose to accept it.Please know that your happiness and satisfaction is important to us. Let us know if you would like us to schedule an appointment to take care of the surface rust on your vehicle. [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
We are still in the process of resolving the issue. Customer has an appointment today to view the vehicle they originally put a deposit on. Unfortunately, the vehicle they were interested in was a brand new introduction through Chrysler and production got pushed out in order to deliver a quality product. The dealerships have no control over delivery of new product. We can only keep customers updated when delays happen. The [redacted]s came in on a regular basis to check on the status of delivery, and we relayed the information that we had at hand.We intend to do everything we can to resolve the current issue to both parties satisfaction.
[redacted]As per our phone conversation yesterday, we are very sorry you are experiencing issues with your automobile. At no point during our conversation, or in the response sent back to the Revdex.com, did we infer that you, as owner of the vehicle were to blame for anything. I will once again apologize, if that is how you interpreted either response. That was not our intention.
As stated before, if for some reason [redacted] is unable to repair your vehicle to your satisfaction, we would welcome the opportunity to help you. We are here for you. Please feel free to contact me if you have any additional concerns or questions regarding this issue.
[redacted]
[redacted] I am a little confused about this complaint. In doing some research on this issue, our General Manager [redacted], said he spoke with you last week, and agreed to cover half the cost of the repair. In trying to resolve the issue at hand, he stated that you...
agreed that a 50/50 split on the repair was more than fair, and you were happy when the call ended.Our Used car manager also confirmed that they supplied you with an appointment to have your vehicle repaired, and the cost would possibly be less than the original $500 quoted you. When purchasing a used vehicle, there is no guarantee that a vehicle will be cosmetically blemish free, although we make every effort to ensure our vehicles are in tip top shape when sold. It was established during the conversation with our General Manager that neither party could be sure when the damage happened to the vehicle. I will call you to discuss further, but we feel that our effort to split the cost of the repair was more than fair, and we thought this issue was resolved last week.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If my truck gets fixed and I get refunded for the parts that weren't necessary then I will be happy to put this to rest.
Sincerely,
[redacted]