Peterson Heating & Cooling

I am writing in response to a complaint filed by [redacted] In his complaint he states he has had a few issues with his new heating and cooling system and that the job has not been finishedHis job is complete and he has not made our office or anyone in the company aware of any current problems with the functionality of his heating and cooling system [redacted] did contact our office stating that the gas company was requesting some upgrades [redacted] stated everything was working correctly and that it was no rushHe also stated that he would not be back to the area for a couple of weeks [redacted] later contacted me via text message threatening to contact the Revdex.comI replied to him stating that we need to know when he will be here so [redacted] can meet with himAs of the date and time of this letter, I still have not received notice from [redacted] as to when he will be availableAs we have not been able to meet with [redacted] , we have no way of knowing if this is a pre-existing issue that needs to be upgraded or a possible installation issue [redacted] is a valued customerWe stand behind our word and are more than willing to meet with [redacted] if he will let us know an available time that he will be in the areaSincerely, [redacted] Heating & Cooling [redacted] cc: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank You for what you have done Revdex.comThey [redacted] Heating have had plenty of chances to be in touch with us but to know availThe Carrier Corpmentioned for us to find another Contractor Sincerely, [redacted]

I am writing in response to a complaint filed by [redacted]. In his complaint he states he has had a few issues with his new heating and cooling system and that the job has not been finished. His job is complete and he has not made our office or anyone in the company aware of any current problems...

with the functionality of his heating and cooling system. [redacted] did contact our office stating that the gas company was requesting some upgrades. [redacted] stated everything was working correctly and that it was no rush. He also stated that he would not be back to the area for a couple of weeks. [redacted] later contacted me via text message threatening to contact the Revdex.com. I replied to him stating that we need to know when he will be here so [redacted] can meet with him. As of the date and time of this letter, I still have not received notice from [redacted] as to when he will be available. As we have not been able to meet with [redacted], we have no way of knowing if this is a pre-existing issue that needs to be upgraded or a possible installation issue. [redacted] is a valued customer. We stand behind our word and are more than willing to meet with [redacted] if he will let us know an available time that he will be in the area. Sincerely, [redacted] Heating & Cooling [redacted] cc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank You for what you have done Revdex.com. They [redacted] Heating have had plenty of chances to be in touch with us but to know avail. The Carrier Corp. mentioned for us to find another Contractor. 
Sincerely,
[redacted]