I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Revdex.com,With regard to my rejection of Vistar Eye Center's resolution of the referenced dispute, I would like to say that they did refund the cost of the glassesThat is not the reason for my rejectionThe reason is that they have misrepresented what I said and didI did absolutely request a refund despite their statement that I did notI did not travel to other Vistar locations to complain as they sayThe only other Vistar location that I have ever visited is the Retina Center on *** *** ***The only reason that I went there is because their Doctors referred me thereI did not get upset with their attendant as they say, I merely let her know that the glasses were not usable and stated that I would consult with an attorney when she stated that I would not get a refund. It is disturbing to me that the Doctor is not the one that did most of the instrument tests on my eyesI was examined by two different female attendants on different visits, twenty days apart, and had drastically different results and the Doctor did not even bother to check and see which, if either, was correctAt the first visit, the Doctor stated that I had macular degeneration, glaucoma, 20/vision, and cataracts that eyeglasses would not correctAfter a trip to the Retina Center and a second exam, I was told that none of the previously diagnosed conditions existI have paper work from Vistar to support thisIn my opinion this was very unprofessional and resulted in Medicare and my insurance paying a lot of unnecessary money. Since this experience, I have learned that others have had similar experiences with VistarI guess that I should not be surprised that they misrepresented my words and actions.*** ***
To Whom It May Concern: Mr*** placed an order for new eyeglasses at the Vistar Optical in Salem on August 29th. He was informed the eyeglasses were ready for delivery on September 7th and came into the Salem location that afternoon. Upon delivery of the eyeglasses, he informed the optician, *** *** that he could not see clearly out of the right lens. She confirmed the prescription lenses were made to the specifications and advised Mr*** that the prescription was correctShe reassured him that while changes to any eyeglass prescription may take an adjustment period, if any additional changes were needed, the lenses would be remade at no additional charge to himMr*** became very agitated and refused the eyeglasses. He informed *** that he would be contacting his lawyer and left abruptly. At no point during his visit did Mr*** ask for a refund of his money*** *** contacted *** ***, optical services manager, immediately after Mr***’s departure. She also contacted Dr*** team to advise them of Mr***’s visit*** *** called Mr*** on Friday September 9th. She introduced herself and asked Mr*** how she could help resolve the recent issue with this eyeglasses. He wanted no part of any conversation, indicating that Vistar had made his eyeglasses incorrectly, also that he had been to several Vistar locations for consultations and he still could not seeShe apologized for his frustration but did reiterate what had been told to him previously, that changes to his prescription would require an adjustment period. She then told Mr*** that a full refund of for the eyeglasses would be issued immediately. Mr*** agreed to the refund and there was no further conversationAfter a thorough review of Mr***’s records we do not agree with Mr***’s statements regarding his clinic visits or diagnoses and we would be happy to discuss these with him privately if he desires
The original request came while I was on vacation and no-one else has access to this email address I have forwarded the complaint to those who can investigate it and report back We will get back to you or to the patient after the investigation has been accomplished Thank you for
letting us know of the problem this patient had
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Revdex.com,With regard to my rejection of Vistar Eye Center's resolution of the referenced dispute, I would like to say that they did refund the cost of the glassesThat is not the reason for my rejectionThe reason is that they have misrepresented what I said and didI did absolutely request a refund despite their statement that I did notI did not travel to other Vistar locations to complain as they sayThe only other Vistar location that I have ever visited is the Retina Center on *** *** ***The only reason that I went there is because their Doctors referred me thereI did not get upset with their attendant as they say, I merely let her know that the glasses were not usable and stated that I would consult with an attorney when she stated that I would not get a refund. It is disturbing to me that the Doctor is not the one that did most of the instrument tests on my eyesI was examined by two different female attendants on different visits, twenty days apart, and had drastically different results and the Doctor did not even bother to check and see which, if either, was correctAt the first visit, the Doctor stated that I had macular degeneration, glaucoma, 20/vision, and cataracts that eyeglasses would not correctAfter a trip to the Retina Center and a second exam, I was told that none of the previously diagnosed conditions existI have paper work from Vistar to support thisIn my opinion this was very unprofessional and resulted in Medicare and my insurance paying a lot of unnecessary money. Since this experience, I have learned that others have had similar experiences with VistarI guess that I should not be surprised that they misrepresented my words and actions.*** ***
To Whom It May Concern: Mr*** placed an order for new eyeglasses at the Vistar Optical in Salem on August 29th. He was informed the eyeglasses were ready for delivery on September 7th and came into the Salem location that afternoon. Upon delivery of the eyeglasses, he informed the optician, *** *** that he could not see clearly out of the right lens. She confirmed the prescription lenses were made to the specifications and advised Mr*** that the prescription was correctShe reassured him that while changes to any eyeglass prescription may take an adjustment period, if any additional changes were needed, the lenses would be remade at no additional charge to himMr*** became very agitated and refused the eyeglasses. He informed *** that he would be contacting his lawyer and left abruptly. At no point during his visit did Mr*** ask for a refund of his money*** *** contacted *** ***, optical services manager, immediately after Mr***’s departure. She also contacted Dr*** team to advise them of Mr***’s visit*** *** called Mr*** on Friday September 9th. She introduced herself and asked Mr*** how she could help resolve the recent issue with this eyeglasses. He wanted no part of any conversation, indicating that Vistar had made his eyeglasses incorrectly, also that he had been to several Vistar locations for consultations and he still could not seeShe apologized for his frustration but did reiterate what had been told to him previously, that changes to his prescription would require an adjustment period. She then told Mr*** that a full refund of for the eyeglasses would be issued immediately. Mr*** agreed to the refund and there was no further conversationAfter a thorough review of Mr***’s records we do not agree with Mr***’s statements regarding his clinic visits or diagnoses and we would be happy to discuss these with him privately if he desires
The original request came while I was on vacation and no-one else has access to this email address I have forwarded the complaint to those who can investigate it and report back We will get back to you or to the patient after the investigation has been accomplished Thank you for
letting us know of the problem this patient had