To Whom It May Concern: Mr. [redacted] placed an order for new eyeglasses at the Vistar Optical in Salem on August 29th. He was informed the eyeglasses were ready for delivery on September 7th and came into the Salem location that afternoon. Upon delivery of the eyeglasses, he informed the optician, [redacted] that he could not see clearly out of the right lens. She confirmed the prescription lenses were made to the specifications and advised Mr. [redacted] that the prescription was correct. She reassured him that while changes to any eyeglass prescription may take an adjustment period, if any additional changes were needed, the lenses would be remade at no additional charge to him. Mr. [redacted] became very agitated and refused the eyeglasses. He informed [redacted] that he would be contacting his lawyer and left abruptly. At no point during his visit did Mr. [redacted] ask for a refund of his money. [redacted] contacted [redacted], optical services manager, immediately after Mr. [redacted]’s departure. She also contacted Dr. [redacted] team to advise them of Mr. [redacted]’s visit. [redacted] called Mr. [redacted] on Friday September 9th. She introduced herself and asked Mr. [redacted] how she could help resolve the recent issue with this eyeglasses. He wanted no part of any conversation, indicating that Vistar had made his eyeglasses incorrectly, also that he had been to several Vistar locations for consultations and he still could not see. She apologized for his frustration but did reiterate what had been told to him previously, that changes to his prescription would require an adjustment period. She then told Mr. [redacted] that a full refund of 553.00 for the eyeglasses would be issued immediately. Mr. [redacted] agreed to the refund and there was no further conversation. After a thorough review of Mr. [redacted]’s records we do not agree with Mr. [redacted]’s statements regarding his clinic visits or diagnoses and we would be happy to discuss these with him privately if he desires.
To Whom It May Concern: Mr. [redacted] placed an order for new eyeglasses at the Vistar Optical in Salem on August 29th. He was informed the eyeglasses were ready for delivery on September 7th and came into the Salem location that afternoon. Upon delivery of the eyeglasses, he informed the optician, [redacted] that he could not see clearly out of the right lens. She confirmed the prescription lenses were made to the specifications and advised Mr. [redacted] that the prescription was correct. She reassured him that while changes to any eyeglass prescription may take an adjustment period, if any additional changes were needed, the lenses would be remade at no additional charge to him. Mr. [redacted] became very agitated and refused the eyeglasses. He informed [redacted] that he would be contacting his lawyer and left abruptly. At no point during his visit did Mr. [redacted] ask for a refund of his money. [redacted] contacted [redacted], optical services manager, immediately after Mr. [redacted]’s departure. She also contacted Dr. [redacted] team to advise them of Mr. [redacted]’s visit. [redacted] called Mr. [redacted] on Friday September 9th. She introduced herself and asked Mr. [redacted] how she could help resolve the recent issue with this eyeglasses. He wanted no part of any conversation, indicating that Vistar had made his eyeglasses incorrectly, also that he had been to several Vistar locations for consultations and he still could not see. She apologized for his frustration but did reiterate what had been told to him previously, that changes to his prescription would require an adjustment period. She then told Mr. [redacted] that a full refund of 553.00 for the eyeglasses would be issued immediately. Mr. [redacted] agreed to the refund and there was no further conversation. After a thorough review of Mr. [redacted]’s records we do not agree with Mr. [redacted]’s statements regarding his clinic visits or diagnoses and we would be happy to discuss these with him privately if he desires.