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Pete's Barbecue

12349 Old Glenn Hwy, Eagle River, Alaska, United States, 99577-7555

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Buyer beware:
I’m a big fan of small business, supporting our community as well as believing we’re all human and make mistakes. That being said we ordered dinner for ***’s birthday from Pete’s BBQ, we’ve ordered from them multiple times since moving to Chugiak/ Eagle River. About 20 minutes after ordering this time we received an alert from the bank to verify a $400 cash app transfer. After receiving our food I called Pete’s BBQ, I first spoke with an employee who informed me their procedure is to take the order then they write down the card number, exp date and CCV code before walking over to the credit car machine and entering it. I then spoke to the manager who said it was a family business and immediately became overly defensive. I asked to have the manager call me in order to reach a resolution and was told no because “I can’t trust you”. That night another transfer was attempted for $175 but the card was already canceled. On Friday I called and spoke with Mr. Kim who is the owner, he told me they keep the card number with the receipts for at least six months as was required. This is not completely true. (As a business he must keep the receipt from the card machine that is signed, not the card number with exp and ccv.) He was unable to let me speak without interrupting me until I asked him if he was an adult and able to stop for a moment so he could actually listen, not just hearing one part and interjecting his reply.
We were not looking for a refund as we had received our food, we simply wanted their card procedure to be addressed to ensure the financial safety of anyone ordering there including us.
The card we used that night is only used for autopay bills and a check for mortgage. In order to save and continue birthday celebrations we decided to just use the card rather than transfer the money. We are not careless with our card information, we have worked hard for our money and prioritize financial security.
This is not how you conduct business.
Since then we have a family member with a fraudulent charge on their card the same night as ordering from them, on a separate post some one stated their card was compromised the day after they had ordered from Pete’s and there is a year old review on their page to not to use your card there.

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Address: 12349 Old Glenn Hwy, Eagle River, Alaska, United States, 99577-7555

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