Pete's Major Appliance Reviews (5)
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Pete's Major Appliance Rating
Description: Appliances - Major - Service & Repair, Appliance Repair and Maintenance (NAICS: 811412)
Address: 600 S Main St, Franklin, Ohio, United States, 45005
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On January 22, 2015 the [redacted]'s scheduled a service call to repair a Thermador range with top burner ignition problems. On January 26 our technician diagnosed the problems and the customer paid with a credit card and signed the receipt. The following day we advised the customer of the cost...
of the failed parts and the approximate labor charges to install them. On March 16 Ms [redacted] called my office and "claims" she was never advised of our service and labor charges to come to her house and diagnose the problem with the range. When I spoke with Ms [redacted] I advised that we do not give free estimates and explained that she was billed the minimum amount for this service.
I am rejecting this response because:
When we called to make an appt we were never told of any cost for a tech to come out. We were only made aware after the tech finished. This is not a 'claim' but rather a fact. This company failed to inform us of any cost. When I called on 3/16 I spoke to a woman who asked if I inquired about a cost prior leading me to believe they do not tell their customers about this cost. I do not feel what this company is doing is ethical and I feel it needs to be resolved.
Review: I purchased a Friedrich air conditioner at [redacted] and once my Contractor installed the brand new air conditioner, they realized that it was defective and did not work. I called and was told I could not exchange and was sent you to repair the brand new unit instead. The repair person was trying to fix it with the blades moving and a screwdriver got stuck. They stuck their hand into it and cut themselves and broke the blades on the machine with the screwdriver that fell. There was blood all over my kitchen, and in and on the air conditioner. I called to report it, and was later told I had to keep this unit was told I had to clean it. I complained to you and [redacted] several times, and was told the decision was to steam clean the machine. This air conditioner was bought for a kitchen, and I find it unacceptable that a company cannot exchange a brand new air conditioner that was not only defective, but now broken and covered in blood. I also find it unacceptable that your option was to steam clean. I called customer service at Friedrich and was told that the supervisor confirmed that steam cleaning would get the blood out. How can you provide this information with any confidence? I am waiting for Friedrich to call me back on this issue, and have a broken and [redacted] machine in my house. I cannot believe I am having to deal with such issues with a brand new out of the box air conditioner. Now I am left with a machine with broken blades that has to be repaired and steam cleaned. It is also a health and safety concern to keep and use an air conditioner that can potentially cause an inhalation hazard to my family.Desired Settlement: In order to resolve this issue, I want to exchange the broken and [redacted] air conditioner for a brand new one of the same model., have it delivered to confirm it works once I receive it, and have the damaged one picked up so that I do not need to contact the machine with blood.
Business
Response:
While servicing this customers air conditioner our technician was cut in the hand by the fan blade causing him to bleed. We recognize this as an unfortunate accident and have offered to steam clean the a/c unit and return it promptly. This would probably be able to be done in the same day. We have been corresponding with her daughter, the dealer and the manufacturer about this and the neither the dealer or the manufacturer is offering a replacement a/c. The manufacturer has approved of our solution (steam cleaning) to the customers main concern of the blood that got on the a/c chassis. As of today (08/10) this customer has been unresponsive to this offer.
Review: We wanted to have someone come take a look at our stove and were not made aware of any charges there would be. The man came out to look and after wrote up a bill that showed we owed 112.30 for him coming to diagnose the problem. I spoke with the owed (Pete) and I informed him that we were not made aware, but denied refunding us the money.Desired Settlement: We would like a refund due to not being made aware of any charges prior.
Business
Response:
On January 22, 2015 the [redacted]'s scheduled a service call to repair a Thermador range with top burner ignition problems. On January 26 our technician diagnosed the problems and the customer paid with a credit card and signed the receipt. The following day we advised the customer of the cost of the failed parts and the approximate labor charges to install them. On March 16 Ms [redacted] called my office and "claims" she was never advised of our service and labor charges to come to her house and diagnose the problem with the range. When I spoke with Ms [redacted] I advised that we do not give free estimates and explained that she was billed the minimum amount for this service.
Consumer
Response:
I am rejecting this response because:
When we called to make an appt we were never told of any cost for a tech to come out. We were only made aware after the tech finished. This is not a 'claim' but rather a fact. This company failed to inform us of any cost. When I called on 3/16 I spoke to a woman who asked if I inquired about a cost prior leading me to believe they do not tell their customers about this cost. I do not feel what this company is doing is ethical and I feel it needs to be resolved.
Review: Over a month and half waiting for repair on a ice maker that I was told would take 2 or 3 days.Desired Settlement: Return unit repaired.
Business
Response:
Mr [redacted] ice maker required parts that were not immediately available. this delayed the completion of the repair. WE have contacted Mr [redacted] and we are returning his repaired icemaker on August 26