Pete's Pizza

I am responding to your correspondence dated 9/5/17Specifically complaint # ***I have spoken to the manager involved, and he does agree there was a confrontation, but it wasn't initiated by himThe customer came in the store with aggression from the very beginning? The store was busy and she
had to wait before she could place her order,so EVERYTHING and EVERYONE started on the wrong footIt is NOT an unusual expectation for a stromboli to take minutes to be cookedWe make everything to order and from scratch, we don't have food laying aroundWe're not MacDonald'sWhen your complainant asked for a refund because she didn't want to wait any longer, she was given the appropriate refundShe kept the pizza, so a partial refund was givenAs for the manager talking (XXXX)THAT is completely FALSE? He did throw the stromboli in the trash,because that's EXACTLY what he has to doWe can NOT ? and do NOT re-use food.Your complainant drove past at least pizza shops before she came to us,so obviously she likes SOMETHING about usHere's the bottom line,my manager did nothing wrongIf this lady wants a full refund,I'll give her whatever the difference is? You can send me a copy of the receipt and tell me how and where she wants the money? This customer is completely unreasonable and has overly exaggerated the entire incident? Thank you? Pete's pizza? Ted

This matter was addressed.? We contacted the customer directly.Please verify with customer.?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: this is a complete lie and I would like  camera footage of this  incident for my lawyer. For Ted's information I got off the G bus and I was waiting on the trolley that's why I stopped into that pizza store. I did not come into the  The  facility with an attitude I was actually very excited because I had a taste for a  Stromboli. I was not given the appropriate refund because I paid for a mini pizza and they refunded me for a small pizza  how is that an appropriate refund. I also ordered  pepperoni  on my pizza and didn't receive it. It was literally a cheese pizza. I will like camera footage for my lawyer because I am suing Ted as well as the manager for  declaration of character as well as refusing me my refund. I'm also report in this business to the health inspector because it is very nasty and no one in there is cooking with gloves on etc.
Regards,
[redacted]

I placed an order with this company on 2/8/16. The delivery driver came, and when he told me how much my order was, I gave him $40. As I was expecting my change, he proceeded to walk off. I asked him "where's my change?" He responded, "it's not that serious." So I said if not that serious, why are you walking off with my change? Once exchange was made, he turns to me and says that if he has to come with another order, we would be last. Very unprofessional, but I guess you get what you pay for.

Review: THE STORE ADVERTISES 30 MINUTE DELIVERY GUARANTEED OR 50% YOUR ENTIRE ORDER, OFFER NOT VALID DURING INCLEMENT WEATHERFIRST OF ALL THEY NEVER DELIVER UNDER 30 MINS. 11/27/13 @ 4:50 PM IN [redacted], PA IT HAD BEEN LIGHTLY RAINING EARLIER AND IT IS CURRENTLY 37DEGREES, I ORDERED FROM PETE'S...THE ORDER ARRIVED @ 5:35PM...THEY DID NOT HONOR THE ADVERTISED GUARANTEE STATING THAT THIS WAS INCLEMENT WEATHER BECAUSE THE GROUND WAS WET....THEIR OTHER STORES CLAIM THE SAME RENIG (I CALLED [redacted] AND [redacted])... I WAS VISITING A FRIEND'S HOUSE AND ORDERED AT THE RECCOMMENDATION OF MY FRIEND ....I WILL NEVER ORDER FROM THEM AND WILL NOT RECCOMMEND THEM TO ANYONE AND ENCOURAGE MY FRIEND NOT TO USE THEM AGAIN...THE DELIVERY MAN FORGOT THE PIZZAS!!!!THE SERVICE IS TERRIBLE...THE PIZZA WAS COLD AND THEY LIEDDesired Settlement: I WANT 50% BACK...MY ORDER WAS 40.59

Business

Response:

Handwritten response.