Pete's Place

I like this place. Very positive people that run this place. Nice area.

From: Frank M[redacted] <fm[redacted]@autoreturn.com> Sent: Tuesday, November 15, 2016 5:00 PM To: info Cc: Esta O[redacted]; Mark B[redacted] Subject: Case ID [redacted] We received your letter today in regards to the case ID above.  Addressing the complaint directly, it is our opinion that the...

vehicle owner, [redacted], did not initially give enough information on the Oct 25th call for us to locate the vehicle.  Our staff is trained to ask follow-up questions, and unfortunately the vehicle could not be located at the time of the call.  [redacted] did speak to our customer service supervisor Esta O[redacted] on Thursday, Oct 27th.  This was two full days after the vehicle arrived.  Esta listened to the complaint, reviewed the circumstances, and did agree to waive/remove the two days storage due to the miscommunication.  Upon doing so, we told [redacted] that she picked up the vehicle today, she would only be charged the initial tow fee of $130.  We also instructed her that she would need to update her vehicle registration, which is why the police impounded her vehicle to begin with, and also come prepared with a driver’s license when she was ready to pick up the vehicle.  To date, [redacted] has not picked up her car, nor have we heard anything from her since the conversation with the supervisor on Oct 27th.  [redacted]’s complaint is we intentionally held her vehicle just so we could run up storage fees in the amount of $100 a day.  To that point, we in fact agreed to eliminate all of the storage fees she had incurred because of the misunderstanding during our call with her on Oct 27th.  To clarify as well, we do not charge $100 a day to store vehicles on our lot as she cites in the complaint, we in fact charge $30 a day, and that fee is regulated by the city of Indianapolis.    This all being said we vehemently deny any wrongdoing, and do not agree with the complaint, as we had already agreed to eliminate the fees in question during our phone conversation with [redacted] on Oct 27th.    Frank M[redacted] General Manager AutoReturn (Indianapolis) Desk: (317) 829-0400 Cell: [redacted]