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Pete's RV Center

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Reviews RV Dealers, RV Repair, RV Equipment Pete's RV Center

Pete's RV Center Reviews (3)

Initial Business Response /* (1000, 8, 2016/12/07) */
This complaint was filed before the customer returned to pick up his camper. The Service Manager, Operations Manager, and General Manager conferred on the details of this situation. The decision was made to not charge the customer for any of...

the work completed. This included Pete's RV absorbing the cost of the out-of-warranty work, and diagnostic fee. Therefore, there is nothing to refund. We understand that the customer is not completely satisfied with his service experience, but we did take every reasonable action to make good by completing the work and not billing the customer. While we consider this case closed, if necessary, we can provide paperwork with work order details, showing no balance owed by customer.
Initial Consumer Rebuttal /* (3000, 10, 2016/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not charged only after speaking with the president of the corporation. Had it been left up to the staff at Pete's RV, I would have been charged. When picking up my camper, staff again, was extremely rude. Pete's has a real problem with customer service, and a complete lack of communication with customers. My camper was not repaired to my satisfaction. I do not trust the service department or the employees of Pete's RV to be honest.
Final Consumer Response /* (3000, 18, 2016/12/14) */
The work was not completed as Pete's states. The full size door when in place does not stay in the door frame. The door is bowed and Pete's is ignoring that part of the repair.
Final Business Response /* (4000, 20, 2016/12/14) */
This is the same complaint that was recently closed. The details surrounding this case remain unchanged:
Complaint Case #: XXXXXXXX
Consumer: [redacted]
Thank you for your cooperation in responding to the above consumer's complaint. Following our usual procedure, we notified the consumer of your response and requested notification of whether or not it was satisfactorily resolved. The consumer has notified our office they are not satisfied. Your company has made a good faith effort in an attempt to address this issue; therefore we are closing the case at this time.

Complaint received and reviewed.  Sharing with executive management and ownership team.  Coordinating a complaint task team and point person.  Further details to come.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[With a $27,000 brand new purchase, I would expect a no charge pick-up for a leaking camper since the very first use of the camper.  The problem is you are missing two service logs of two other times the camper was picked up and brought to you by [redacted] the driver for water leakage.  Your service records are incomplete.  Pete's RV is now mentioning a stretching membrane which was never mentioned to us, the reason they told us (either [redacted] or **) was a defective ceiling panel, which they said was told to them by Crossroads RV.  [redacted] of Crossroads RV Customer Service said he didn't know about any defective ceiling panels, but was aware of leaking roofs on the particular model camper we own  Also, we never received a mention of the broken TV until we received the service invoice the other day from [redacted] of Pete's RV Service.  Through countless phone conversations and e-mails, they never mentioned they broke the TV in the back.  I am uploading images of the camper ceiling before Pete's RV picked it up in September ([redacted] from the Revdex.com asked me to send them to [redacted]).  These photos show water damage not a moving membrane and this damage is not throughout the front area of the camper.  The only areas of this camper that have ceiling damage are all the areas that water came in the camper.  We toured many campers last fall, some were new, some were a year old trade in and had been towed, some were 10 years old and none of them showed that type shifting ceiling unless they were about 10 years of age and had significant water damage.  Your efforts to hide this issue is why I have asked the Revdex.com to step in.  We are still going in circles and this camper does have water damage.  In addition to being just over a year old, the camper bump out did not work, the main computer system was blown and water was pouring in our camper our last trip in September, those are the facts.  When it comes to saying we went a year leak free, that is false because there are two service records missing.  This is why we are asking for the Revdex.com's help.  We have been doing this with Pete's RV and Crossroads for over 8 months, almost 9.?Regards,
[redacted]

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Address: 18382 Fm 306 Ste 103, Canyon Lake, Indiana, United States, 46375-1735

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