Initial Business Response /* (1000, 5, 2016/02/08) */
Contact Name and Title: [redacted] owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
The customer presented a check for payment for a utility bill. The check was returned to a 3rd party bill processor [redacted]...
which incurred an overdraft fee to the customers account. Because of some confusion I personally reimbursed the charge. Several days later [redacted] submitted the check an additional 2 times which resulted in two more fees to the customer. At this point I have no control over her check. [redacted] is the company she needed to talk to so I gave the customer the only number I had. Apparently that # was of no help. To rectify the situation I will pay the $36.00 in fees even though this is not Shur sav's doing.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response. Thank you. According to Mr. [redacted], if Pete's Shur Sav was not liable for this discrepancy-[redacted] is supposed to credit Pete's their money for this incident. Number one. Number two, Pete's should revisit their check acceptance policy-my check was ran twice for one transaction and that's not right. If my check didn't clear for only one system-that's it. Whomever is responsible for this matter, BOTH parties need to have a better understanding with BOTH systems, how they work and problem solving skills. The cashiers as well. I was spoken to by another manager at Pete's as if I was illiterate; like I had no knowledge period and no knowledge of my own financial information-that also proved to be accurate. Pete's has been apart of this neighborhood for a long time, but it really needs a make over of some employees and customer service. Mrs. [redacted]
Initial Business Response /* (1000, 5, 2016/02/08) */
Contact Name and Title: [redacted] owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
The customer presented a check for payment for a utility bill. The check was returned to a 3rd party bill processor [redacted]...
which incurred an overdraft fee to the customers account. Because of some confusion I personally reimbursed the charge. Several days later [redacted] submitted the check an additional 2 times which resulted in two more fees to the customer. At this point I have no control over her check. [redacted] is the company she needed to talk to so I gave the customer the only number I had. Apparently that # was of no help. To rectify the situation I will pay the $36.00 in fees even though this is not Shur sav's doing.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response. Thank you. According to Mr. [redacted], if Pete's Shur Sav was not liable for this discrepancy-[redacted] is supposed to credit Pete's their money for this incident. Number one. Number two, Pete's should revisit their check acceptance policy-my check was ran twice for one transaction and that's not right. If my check didn't clear for only one system-that's it. Whomever is responsible for this matter, BOTH parties need to have a better understanding with BOTH systems, how they work and problem solving skills. The cashiers as well. I was spoken to by another manager at Pete's as if I was illiterate; like I had no knowledge period and no knowledge of my own financial information-that also proved to be accurate. Pete's has been apart of this neighborhood for a long time, but it really needs a make over of some employees and customer service. Mrs. [redacted]