In response to complaint from Mr. [redacted]. Pete's installed his system over two years ago. When Mr.[redacted] called in for repair Pete's explained his warranty was for one year parts and labor. Pete's explained the charge of the repair of $75.00 per hour with a two hour min. plus parts.The initial...
complaint was a leak on top of vacume breaker and that was repaired. Mr. [redacted] called back and then stated the timer was not coming on as scheduled so we sent out our tech a second time found out customer did not have timer set up properly advised how to set up and now we receive this complaint. I've contacted Mr.[redacted] and advised him that I can send out the tech and see what problem he is addressing and we will be happy to take care of any issue. Mr. [redacted] has not made any payment. All the times we have sent a tech he states"he's not available " so he has someone else there. For this next appointment I will require for Mr. [redacted] to be present and sign off on repair completed and is satisfied. Pete's can not warranty system for life. There will be a charge for repairs completed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The remainder of the order was delivered yesterday (11/11/15) as promised.
Regards,
[redacted]
In response to complaint from Mr. [redacted]. Pete's installed his system over two years ago. When Mr.[redacted] called in for repair Pete's explained his warranty was for one year parts and labor. Pete's explained the charge of the repair of $75.00 per hour with a two hour min. plus parts.The initial...
complaint was a leak on top of vacume breaker and that was repaired. Mr. [redacted] called back and then stated the timer was not coming on as scheduled so we sent out our tech a second time found out customer did not have timer set up properly advised how to set up and now we receive this complaint. I've contacted Mr.[redacted] and advised him that I can send out the tech and see what problem he is addressing and we will be happy to take care of any issue. Mr. [redacted] has not made any payment. All the times we have sent a tech he states"he's not available " so he has someone else there. For this next appointment I will require for Mr. [redacted] to be present and sign off on repair completed and is satisfied. Pete's can not warranty system for life. There will be a charge for repairs completed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The remainder of the order was delivered yesterday (11/11/15) as promised.
Regards,
[redacted]