Pethealth Inc

I have three pets with this companyALL of their insurance premiums a month DOUBLED!!!! That is insaneOn top of that I am unable to cancel for one pet as its now got a pre-existing illness
I would also like to point out that our contract says I would be receiving days notice for policy increases and I was not provided with same
Doubling the monthly payment is ridiculous!

Hello,
For over years this insurance company was great, but then it was bought out and I have received poor service from this company for the past year including no payments for months at a time, late payments, and ignored questions on e-mails
There was a sudden change in the early spring where my claims were continually rejected due to missing "medical records"It took more than a month of sending e-mails to a claims officer to find out exactly what was wantedNeither of the two hospitals that I used could understand what medical records meant in the sense of: only for that situation, for one week, one month, the cat's lifetime? Having been a veterinary hospital manager, I was extremely frustrated by not being able to determine exactly what was needed to get paid
This company has a system where it is basically impossible to talk to anyone in authorityWhenever I asked the claims representative to speak to a manager, she ignored me or said it was the system
My li

I have been covered by this company for my pets for yearsRecently it takes about min for someone to answer the phoneWe submit complete claims and they claim the files are incomplete to delay paymentIf they acknowledge an error the claim is started at day againI am waiting for claims filed from March onwardsThis business needs investigating, Please help

*** In the premium for my dog's pet insurance policy increased from $per month to $per month for the exact same policy and coverage! Every claim I ever submitted in years was a hassleThey routinely try to deny what should be covered accidents and illnessesI had to wait a minimum of 6-weeks for every single reimbursement to be paid - and that was usually after additional weeks of arguing and re-assessments when they would try to deny a claimThe customer service staff is rude and incompetentI finally had no choice but to cancel my policy as they forced me out with the increased premiumMy dog's chronic illness will now be an uninsurable, "pre-existing condition" with every other pet insurance company for the rest of his lifeThis is very unfair to me as a customer who purchased the policy when my pet was in good health*** ***They have several pet insurance products including OSPCA Pet Insurance so be sure to ask questionsI had a Level policy with OSPCA which is affiliated with Pet Health Inc and PTZ*** ***

Had insurance for year for puppiesWorst company I have ever dealt withDefinitely set up for their advantageThey closed of my claims because I didn't put the condition down, and I didn't even know they needed it before a certain date Vet faxed in all the information you would think they could figure it out???? I'm waiting for some response in the mail and nothing
Unless your good on the computer communication is nil
So far they haven't come through fro me!!!
They just increased the premiums after yearSo i'm cancelling$worth of premiums for the first year and no benefits
A waist of money in my opinionI'll take my chances I'll bank the premium and use it for vet fees that might work better for me

On 4th September 2015, my wife and I rescued an elderly St Bernard dog from the Denver, CO based charity *** *** *** *** (***)As part of the adoption, *** sent us a 24PetWatch Day Gift of Insurance, offered by Pethealth Inc
In order to accept the offer, we were required to submit an email claim, which we did, but heard nothing in return
Unfortunately, the dog quickly developed health problems requiring veterinary care
We tried to submit a claim to Pethealth Incbut were unable to do so since they had not sent us a code in response to our uptake of the day offer
After several emails and phone calls, they eventually acknowledged that we had accepted the offer and forwarded a code (PC XXX XXX XX)
On 25th September, we submitted a claim (complete with all veterinary documents) online - as specified - and received automated confirmation that it had been received
We heard nothing further
On 1st October, I resubmitted the claim and received aut

I had pet insurance through PetCare for yearsIn May premium was $69.79/monthWhen I went to renew, they said that 24PetWatch was the new company and they could offer me better coverage at a lower cost of $60.24/monthI agreed The following year in May the renewal arrived at a cost of $109.17/month which is an 81% increase! In May the renewal is now $which is a 138% increase in two years! When I called to question they said "we understand how you feel; not our fault, it's the underwriters (*** Insurance) fault".***I feel I was duped and this was a "bait and switch" I should never have agreed to leave PetCare; *** In addition, I submitted one claim that they never paidAfter following up numerous times and spending time being switched around and left on hold, they said they didn't pay because the vet hadn't sent the "history"Even though they never advised that there was any missing information

Original claim was back in December but since we were paying off the vet bill on our own we couldn't get reimbursed from 24petwatch (because based on our policy supposedly)
Called on 10/3/to cancel our policy and spoke to a representative who said not to cancel and that he would speak with Customer Solutions Specialist to see if anything could be done
*** *** called me back on 10/3/but I missed her call so she sent me an email
In email: She instructed me to resubmit my claim and she would waive the late notification and look at the claim and respond to it
In email: After I thanked her to allow us resubmit the claim because initially I was cancelling
In Email: Her response was once I submitted the claim through the portal to let her know (which I did in email), "she said that she would work with our claims team to process the claim and allow for the late submission"
10/3/- claim BPXXXXXXXXX - $2,
*** ***
email corres

A monthly payment was returned due to bank information changesMy faultI corrected that by mailing in chqs to make up for the paymentThe chqs were cashed promptly, but in the mean time my policy was cancelled due to non-paymentI contacted customer service to see what was going on*** mentioned that they have no records of payment and that I needed to send in proof of paymentI had to eat the cost of reviewing the cashed chqs $each just so I could prove that your company cashed my chqsI mailed everything in the same day, and now it's been over a week and I haven't had any response to this matterI have issues here:
I'm currently waiting for a claim to be processedIt's been well over a month, going into months
My pet is currently without any kind of insurance
I contacted customer service times via email looking for an update, and still nothingSo I contacted them through the online chat and was told that proof was received and she needed to forwa

Pet insurance was purchased and paid for on 8/12/as confirmed on 24Petwatch's insurance web portal as well as their payment history screen As of today, 10/4/2017, I have not received my pet insurance policy, whether via email or mail I contacted 24Petwatch and was advised I should be able to download on their web portal After navigating to their website, the policy document shows unavailable"Download Current Policy Document (not available for download yet)" I then asked the representative to email me, but yet was told it would take to more business days in order to do so It should not take this long or have to jump through many hoops just to receive my insurance policy documents especially when it was purchased approximately months ago I declined the offer and requested to cancel The representative stated he cannot help me and said I would need to contact their XXX-XXX-XXXX number I called, spoke with another representative and only to be told that they c

Not a great customer service based company I was initially told that my claim would be paid within days After emailing a few times (after the days) I was told that it would be days days have come and gone and I'm still waiting for an answer I called the number that the service representative listed in their last email, but their automated system does not have an option to speak to someone about a claim I kept hitting hoping to speak to an operator who could route me accordingly, but the system kept bringing me back to the main menu I don't think I will purchase an extended policy with this company

On April I purchased an insurance policy for my month old Labrador Retriever puppyAt that time I was quoted $a month for 80% coverage up to $per year with a $deductibleFor the course of the last year everything has gone relatively smooth (besides having to wait up to months for a reimbursements)On March 7, I received a new policy for the term of April XX XXXX - April This time the policy is now $per month! I contacted 24PetWatch on March X XXXX and spoke to (*** ?) to try and sort out the 72% increase in my premiumShe told me the only way I could save more money would be to pick a lesser amount of coverage or to increase my deductible to $I asked to speak with a supervisor as neither of those options were realisticToday, March 2016, I spoke with supervisor *** ***He explained to me that the increase was due to increases throughout the marketThat 24PetWatch needed to stay competitive and also match their premiums

Not a great customer service based company I was initially told that my claim would be paid within days After emailing a few times (after the days) I was told that it would be days days have come and gone and I'm still waiting for an answer I called the number that the service representative listed in their last email, but their automated system does not have an option to speak to someone about a claim I kept hitting hoping to speak to an operator who could route me accordingly, but the system kept bringing me back to the main menu I don't think I will purchase an extended policy with this company

*** *** When I called to set up the insurance for my puppy I informed them that she had just recovered from parvo and I was informed that would be considered a pre-existing condition, which I understood
A week later she had a foreign body ingestion and was treatedI had called the customer service line and the rep informed that foreign body ingestion fell under "accident" (as opposed to illness) and as such it would be covered under my policyMy vet submitted the paperwork and my claim was denied as it was deemed to be related to parvoThey are totally unrelatedMy vet submitted the paperwork again, and this time it was denied as it was deemed "illness" and therefore within the waiting period and ineligible for compensationYour rep specifically referred to foreign body ingestion as an accident! So I suppose their reps are poorly trained and don't know their own policies (that's really helpful should you need to call them with a question) or worse, ***
Furthermore, if it was considered an illness and within the waiting period, why not say that the first time? It's because they had ZERO intention of paying my claim, everThey will come up with every excuse in the book to weasel their way out of paying.***Not only are you dealing with a distressing situation with your pet, but you have the stress of dealing with this company as well.***

Last November we purchased pet insurance for our Puppy from PetWatch and have automatic drafts for payments monthly which they take out of our account each monthRecently in July our pet became illWe took him to the vet and file a claim for repayment of bills we incurred two of them The Claim numbers are *** and *** To date, we still have not been paid for the claims the first claim we had to resubmit due to the unprofessional manner in which our claim and customer service with the claim was handled They did not appropriately seek medical records for our pet and when they did they sent the request for info to the wrong office therefore holding our claim up even more and then when we resubmitted it they said it would be an additional daysThe first claim was submitted July 11, the second claim on August While we understand that the process can take time, everything they need has been sent for both claims now and I have not heard back from them

We signed up for pet insurance for our dog *** last fall We brought *** to the vet for an ear infection on Dec31st, The vet's office informed us that they would forward the claim to our insurance company Having not heard anything from the insurance company, 24PetWatch, at the end of February, my son, a co-owner, reached the insurance company after numerous attempts The rep told him that their office had only received the claim on JANUARY 31st and they had 4-weeks to processAt the end of March, we attempted to contact company numerous times only to wait 20-minutes on hold without being answeredOn April 11th, we received notification by mail that the claim has been rejected as they considered this a pre-existing condition since *** had previously been treated for an ear infection prior to obtaining insuranceAgain after numerous attempts, I was finally able to speak to someone on April 13thShe confirmed what we had received in writing I explained that their

I filed by email my claim on 5/23/- called them to confirm they had all they needed to processWas told yes they have everything needed, will be processed and paid withing business days days later received an email saying declined as they could not read the dr's notes and to resubmitI resubmitted it June and called - they confirmed it was all clear and complete - will take an addition business days On July recevd an email saying they just got it all and it will take another days they seem to be to be just stalling paying I have called numerous times and get the same answer of days It has now been nearly months and still no reimbursement for my claimI would not recommend this company to anyone as they did the same thing last year on a claim

Ive had pet insurance for years Ive recently submitted a claim for my rescue dog *** It has been months and I havent heard a thing or received my payment I called April and was told my claim was closed due to not receiving ***s records from vet I called vet they advised me that they sent records but would resubmit them again Called again April and was told vet sent all info however clai is being denied because my vet unable to send records in a single file Called vet again they advised file was too big to email that is why they sent them separately, not good enough, finally sent all copies in the mail tonight april but time is running out I only have days from ***'s appointment however only found out april 11th that there was an issue They never contacted me by phone, email or letter regarding the problem I have paid every month and have never been late or missed a payment and now it seems they are deliberately making things complicated to run o

[redacted] In 2016 the premium for my dog's pet insurance policy increased from $70 per month to $128 per month for the exact same policy and coverage! Every claim I ever submitted in 4 years was a hassle. They routinely try to deny what should be covered accidents and illnesses. I had to wait a minimum of 6-8 weeks for every single reimbursement to be paid - and that was usually after 2 additional weeks of arguing and re-assessments when they would try to deny a claim. The customer service staff is rude and incompetent. I finally had no choice but to cancel my policy as they forced me out with the increased premium. My dog's chronic illness will now be an uninsurable, "pre-existing condition" with every other pet insurance company for the rest of his life. This is very unfair to me as a customer who purchased the policy when my pet was in good health. [redacted]. They have several pet insurance products including OSPCA Pet Insurance so be sure to ask questions. I had a Level 4 policy with OSPCA which is affiliated with Pet Health Inc and PTZ. [redacted]