PETIQ Reviews (%countItem)
PETIQ Rating
Address: 923 S Bridge Way Pl, Eagle, Idaho, United States, 83616-6885
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Address: 923 S Bridge Way Pl, Eagle, Idaho, United States, 83616-6885
Phone: |
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My name is ***. We run small business and live in a farm. We have several animals. At time have lots if kittens. We use only this product. Flea drops which I buy at ***. Spend 60 plus a month. And at time more then then that. I also advertise for this company. I find altar it works most all the time. But at times. It’s lacking excellents. In over 10 years I have found the product does not mean required standards, at which I do contact company. With receipt and boxes and empty product. After asking to send information. I got a email from Jennifer. Saying because I’ve received refund before. Not going give me any money or product! I was totally shock. This is so wrong. I spend to much money. With this company. And st times find that the kitten cat boxes lack enough drops to work. I am a faithful costumer. And just want them to do what’s right. No way can they guarantee products. Every box. Poor costumer service. I’m still using product. After using drops few weeks ago. Had to reapply them. Bought them again. Most all the time they work. But at times find they don’t. But still worth buying. Value is good and most time quality is excellent. But if you have any problems. They don’t back there products. Maybe because poor leadership. Or greedy company.
I am extremely upset and dissatisfied with the service I received from the PetIQ Clinic in my town of Mountain Home, Ar. . I would like a complete refund of my money ($80). They should have never taken on my dog on a Saturday with no lab available or any way to do an xray. No one ever got back to me, I had to personally drive back up to the clinic at 10 mins till 7pm on TUESDAY! I took him SATURDAY MORNING! He went in with a slight urgent condition. Couldn't reach anyone by phone, only number goes to some home office who could care less and really couldn't help me at all or even tried to. Unacceptable!! They should never have even taken him in there. They should never have taken my money for this situation. I will leave feedback and comments everywhere before you kill someones beloved pet! I feel I deserve a refund.
The client came in with a sick pet and the Vet told her we are a Wellness Clinic and don't treat sick pets, we can only preform a diagnostic. The Vet did an exam and ran some blood work. The client was told that lab work can take 3-5 days for results and cost of approximately $80. She eventually took her dog to a full service Vet and they determined x-rays were necessary. This was resolved over a week ago when we refunded the $80.
Complaint: ***
I am rejecting this response because: This is an untrue account of what happened. I wasn't told that they don't treat sick pets and I wasn't told the blood work would take 3-5 days until they had a needle in his leg. I feel they just wanted my money and didn't care about my pet. I took him to a full service vet and was told the blood work VetIQ did was incomplete and the blood had to have been old. After $200 more dollars I had a correct answer from my vet. I do appreciate the fact that they returned my money...thank goodness.
Sincerely
Purchased pigs ears. Rancid. 2 bags. Cost 56.89 $ Refused exchange or refund due to opening. Lost receipt. Called company. refused refund. I have 8 dogs. I have purchased for a long time. Rude customer service on phone. Told me 3 months before refund & not sure if can. Refused address. Ducking & diving my call.
Revdex.comPO Box 1000DuPont, WA 98327RE: *** IDTo Whom It May Concern:We received a notification that there was a complaint filed against our company by ***,residing at ***. She is demanding a refund due to an issuewith a product and claims that our Customer Service Agents were not helpful. We would like topresent the facts of the calls, as documented by our Customer Service recordings, whichpresent a much different scenario than Ms. reported. It is our hope that the followinginformation will help to remove the complaint from the files.Ms. called in on December 12, 2017 at 2:47 PM. During the call, she stated that she had 2bags of Pig Ears from Walmart that had “white powder on them” and “Dogs don’t want them”.She said she was frustrated with Walmart for not giving her money back because the packageswere open. She stated “I buy them all the time, I want pig ears or my money back”. She thensaid: “Black Bh you need to be Rd by a broomstick.” The call was disconnected by theCustomer Service Agent. Ms. did not give her name on the first call.Ms. called back on December 12, 2017 at 3:09 PM. Ms. proceeded to tell ourCustomer Service Agent that the she was going to call Corporate and the Better BusinessBureau and the agent was going to lose her job by 5:00 PM. She asked who was that rudeperson was that just hung up on her. Another Agent answered the call and tried to talk to her.Ms. now claimed that she had purchased 3 bags from Target and that she had supplied allthe information for the refund to the first Customer Service Agent and she was on the phonefor 12 minutes, which we confirmed to be untrue. We do not sell this product to Target. Thenshe asked “why are you wasting my time and covering for each other?” At this time, Ms.still had not provided her name to the Costumer Service Agent. The Customer Service Agentexplained to Ms. that the process for a refund without a receipt could take 6-8 weeks. Atwhich point, Ms. ended the call with “***
***”.Ms. called back on December 12, 2017 at 3:57 PM. This time, the story she told was thather name was *** and she had 2 bags of Pig Ears purchased at Walmart that were “rancidwith green and white something.” The Customer Service Agent explained to Ms. that weneed the information regarding where it was purchased due to no receipt. Ms. stated thatshe is a nurse and she can’t wait 6-8 weeks for a refund. She informed the Customer Service Agent that she would call the Revdex.com in Idaho because she felt that sheshouldn’t have to wait that long to receive her refund. The Customer Service Agent again triedto explain the process and asked for an address so that she could send out the refund forms.Ms. asked for our address instead. The Agent did not know exactly how to handle thatrequest, so she put her on a brief hold and got back on the line and started to give her theaddress. At which point, Ms. yelled “that is not your address, - I’m an ex-cop and I’m donewith you.” Ms. continued to be very combative while the Customer Service Agent wastrying to give the address. Ms. disconnected the call. No calls have been received by anyCustomer Service Agent from Ms. since her third call on December 12, 2017.Our company takes pride in our excellent customer service. The Customer Service Departmentworks very hard to accommodate unusual situations, find solutions, and remain calm andrespectful with all customers. Ms.’s calls were the exact opposite of that, they werebullying, out of control and offensive. No one deserves to be spoken to as she spoke to ourCustomer Service Agents.In closing, Ms. did not receive a refund. However, it was not due to the horrible nature ofher calls, but due to the facts of our company policy that requires that customer provides theirname, address and proof of purchase (UPC) in order to receive a refund. Ms. was notwilling or able to provide any of this basic information.We appreciate your consideration of this information in refute of the negative claim made against PetIQ.
attachment redacted by Revdex.com staff
Complaint: ***
I am rejecting this response because: This is irate customer service agents from the getgo & for no reason. I work in Phillies largest vet hospital within the teaching school. I made this call on my break from the facility. Perhaps this company has other unhappy customers. I am african american, so these things they state I said are invalid. Also, my dog treats ( ears ) were bad as well. It would seem this company has issues with the product.
Sincerely