Petland Discounts, Inc.

I don’t want to return him because I got attach to him I just either your vet to look at him since I brought him from Petland or a least give me a 100.00 refund and I’ll bring him to the vet it sound like a fair deal

I bought a Quaker parrot from Petland in queens I put a 100.00 deposit I ask several times about the bird foot because too me it look deformed and swollen the employees told me there’s nothing wrong it’s okay I just finished a week ago paying the full balance I paid 320.00 .

I have reached out to this customer directly to discuss. I am awaiting a call back

If there was a zero I would not hesitate to use it! Worst customer service ever! I bought a bottle of vitamins from them for my dog, but realized I didn't need it..omg had to provide them with date & time I purchase item since I had misplaced the receipt..must I mention I have been a fateful customer for over 10yrs...sadly to say I will take my business to a company that offers REAL CUSTOMER service, Chewy!

I purchased a new boiler from National Heating & Air Conditioning, Co. ("National") on or around January 19, 2016 for $26,900.00.  National Heating received a signed contract from Mr. [redacted] on January 19, 2016 to replace the boiler for $26,900. (See enclosed document)The purchase of the...

boiler came with a warranty on the labor, parts, and heat exchanger.  Warranty and exclusions are listed on the enclosed documentShortly after the installation of the boiler, it failed and National "repaired" the boiler.  On February 26, 2016 we were called out to the property for no heat. At that time we went to the property and did a complete analysis of the boiler system. We tested the boiler and the chimney. The chimney was very dirty and needed to be cleaned out. After cleaning the cleanout on the chimney we checked the draft on the chimney. At that time the chimney draft was positive .09. This means that there is air coming down the chimney from outside. In our diagnostic report that was sent to Mr. [redacted], it stated from our technician, quote “the owner needs to get a chimney expert out there to clean the chimney and possibly install a cap on top. Need a solution to improve draft or possibly field install an inducer motor to help draft. A chimney expert should be called first.”However, National did not actually repair the boiler as it failed again and again. At least 13 times in an approximate one year span the boiler failed, leaving the property without a source of heat. The boiler continued to fail until a draft inducer was installed on 4-7-16. The draft inducer was installed for a price of $1865.00 at this time there were still no changes made to the chimney. After the inducer was installed our first call back was on 11-21-16. At that time we found a problem with the inducer motor that was installed on 4-7-16. The problem was with the wiring and was resolved that day, under warranty. After the repair on 11-21-16 we continued to check on the boiler weekly to ensure that it was running properly. During this time National also replaced a thermostat that had failed and was not part of the original work scope. This was done at no charge to Mr. [redacted]. There were multiple calls made by Mr. [redacted]’s maintenance staff where there was no actual problem with the boiler. When we arrived on these calls the thermostat had been tampered with by a tenant. Our recommendation to Mr. [redacted] was to install a locking cover on his thermostat, which he has since installed himself. None of these additional service calls came with any charges to Mr. [redacted].With each failure National claimed it had fixed the boiler but to date, it continues to fail. At all times, I complied with and followed all recommendations from National, including the purchase of an expensive piece of equipment that National claimed would allow the chimney to draft better. The “expensive piece of equipment is the draft inducer that was installed on 4-7-16. A draft inducer is installed to push the flue gases out the chimney. These must be installed when the chimney is not drafting enough. We always recommend a chimney expert inspect the chimney if there is a problem with the draft, as we did on 2-26-16, after the first failure. Despite my best efforts and attempts to work with National and follow all recommendations, the boiler continues to fail. The continued boiler failure has caused additional damages and health and safety issues as those living in the property cannot go without heat during cold weather. We have always given Mr. [redacted] same day service when he has called our office line. Our service team is on call 24 hours a day and a live person answers the phone 24 hours a day to accommodate our customers. I am unaware of anytime that Mr. [redacted] has been without heat for a 24 hour period other than during the installation process that began on 1-21-16 and ended on 1-26-16. Mr. [redacted] knew in advance that his building would not have heat until the installation was complete. One tenant moved out of the building, another declined to renew the lease, and another stayed in a hotel during days the boiler was out of service and I had to pay the bill. Throughout the numerous boiler breakdowns, National blamed the boiler failures on the building design, even though the prior boiler worked continuously without serious issue until reaching the end of its natural life cycle.  The first time we were called for service on Mr. [redacted]’s boiler was on 1-18-2016. At that time we found a steam boiler that had been fired with no water in it. This caused the boiler to crack. We have no history of servicing the original boiler in that building. Mr. [redacted] had just purchased the building that week and had no history on the boiler.Because of the repeated failures, National contacted the boiler manufacturer to run additional tests. National promised to share the results of the test. The report was completed during the week of February 10, 2017. However, after the test was completed, National has largely become unresponsive. National has refused to share the report or even provide an explanation and/or possible ultimate solution. We have now obtained the report and sent it to Mr. [redacted] on 3-30-17.  Mr. [redacted] had informed us that he was seeking legal counsel. This caused a delay with the report from the manufacturer until it was approved by their attorney.To make matters worse, since the test was completed, the boiler failed again. Attempts to contact my normal representative at National were ignored. Without heat for the building I contacted National's main office. After looking up the boiler information, the employee informed me that any service calls must be approved by a higher ranking employee. Mr. [redacted] sent a text message to the operations manager on 3-21-17 who was unavailable by phone at that time. Once Mr. [redacted] called the office he did receive service that day. When the technician arrived at the boiler he turned on the switch which was in the off position and the boiler came on. The technician did notice a water leak at that time and was able to tighten the bolts to resolve that issue. National has repeatedly blamed the building design, claiming the building is not drafting properly. However, the prior boiler did not have these issues and National had knowledge of the building and its heating needs before National selected and installed the boiler. As stated above. The first time we were called for service on Mr. [redacted]’s boiler was on 1-18-2016. At that time we found a steam boiler that had been fired with no water in it. This caused the boiler to crack. We have no history of servicing the original boiler in that building. Mr. [redacted] had just purchased the building that week and had no history on the boiler. National Heating installed the exact same boiler that was originally in place. For this reason we believe the chimney was a problem before Mr. [redacted] bought the building. Furthermore, after the manufacturer testing was completed National has refused to share the report, any recommendations contained in the report, and has become increasingly difficult to deal with. As stated above, I followed all of National's recommendations and even spent thousands of dollars on unnecessary equipment. It is clear the boiler is defective and only a matter of time before the unit fails in its entirety.National Heating has always stated the same problem being the chimney is not allowing the boiler to function properly. You will see from the enclosed report from the boiler manufacturer, that there is no problem with the actual boiler at this time. We would like to resolve this issue with Mr. [redacted] as soon as possible. We ask that Mr. [redacted] hire a chimney professional to evaluate his chimney in our presence.

After speaking with our livestock department, it was brought to my attention that this complaint has already been resolved. The guinea pig is being sent back to our warehouse and being treated by our vet at no cost to the customer.

Business called to say if the replacement of the boiler would solve the problem, it would have been done. The manufacturer has stated the boiler is fine, and replacing it will not solve the customer's problem. Business is accepting Mediation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: On March [redacted], 2014 I purchased a 20 gallon Aquarium Filter ($29.99) believing it to be new and in working order. I bought it home, put it together and placed it in the tank. Within days the filter stopped running. I tested the plug in a variety of working outlets in my home. The filter would not operated. I phoned [redacted] in MA, and they said to take it back to store for refund/exchange. I phoned Petland Discount, and their Customer Service told me the very same; take the filter back to location purchased at.

On March **, 2014 I took the filter with the receipt to the location item was purchased in, and the [redacted] gave me a world of grief. She wanted the dirty filters from my trash, and even then she said that I would need to mail the filter back to [redacted] (which would cost me more than a new filter). She took the filter from me, and pulled it apart, and saw what I saw when I removed it from the empty aquarium. That the filter motor had some form of algae inside it, and looked pretty beat up. When I bought this filter, it was not factory sealed as I noticed the other boxes on the shelf to be. The [redacted] became so abusive, about this return I felt that she may have physically struck me if there was not a counter between us. She was extremely offensive and unprofessional.

The [redacted] too my filter downstairs and said it was working, and that I should just push something if the filter stops working. What she failed to state was that Petland Discount would insure my fish if they died as a direct result of the filter malfunctioning in the middle of the night, or if I was gone all day long. She was very arrogant about the matter as if my fish were not a living creature. This is very disturbing in a Pet Store Clerk. Someone who cares more about bottom line profits and not the pets! That is a terrifying factor that will keep me from returning to this chain.

I phoned the corporate office and spoke with an executive who will 'look into' the matter. This is not a solution or resolution I'm willing to accept. My fish can't come homeDesired Settlement: At this stage, I won't return to this chain, and just want my money back so I can go elsewhere and buy a filter to cycle my tank so I can bring my fish home from the Fish store already. They are now there over 2 weeks as a result of this malfunction,

Business

Response:

This customer returned the filter to the store location for a full refund on 3/**/14. A copy of the refund has been attached.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

This company is by far the worst. They're cheap and ungrateful they work you like a slave and fire you for simple reasons. There's lots of favortism. Whereas some of their employers drink at the job, sleep during work hours on cat and dog beds. Forget about lunch breaks, (there's no lunch break) there's absolutely no future with petland. Petland doesn't even offer raises to their employees where they're the ones who's making money for the company. Upper management need to be much nicer to the employees and change their policy if they want to be successful.

Review: We owned a 7-year-old red eared slider named [redacted]. Despite her being a cold-blooded animal, she was very much a valued member of our family. She was healthy, thriving, and very well taken care of. We bought all of our supplies, including a tank, filters, accessories etc. valued well over $1,000.00, plus many more items over time. We trusted the experts at Petland by this point. Since we had gotten [redacted] a large tank, we decided to get her a buddy and on May[redacted], 2014, we purchased red eared slider from this location to keep her company. The person attending us answered all our questions with confidence (do these turtles get along? (yes) Is there anything we should know as far as their behavior? (nope) Is this a male or female turtle? (female he was wrong it was a male) We brought the new friend home and placed her in the tank. [redacted] died 5 days later on May[redacted], 2014. As previously mentioned, [redacted] was in great health. Our suspicion is that the turtle we purchased at Petland was sick and somehow infected [redacted]. This is more than speculation the new turtle exhibited signs of listlessness, had sludge hanging off its skin and would spend long periods of time underwater with its eyes closed. Whatever the case, after [redacted] passed, my parents were devastated. They no longer wanted the new turtle and I returned her to the store. My intent was not to get my money back, but to remove the turtle from the household and give it to someone who would care for it also, to alert the store that they may or may not be selling sick animals. When I arrived at the store, I was greeted by a very nice lady at the cash register, who, after explaining to her what happened, was quite sympathetic and referred me to the assistant [redacted] who goes by the name of [redacted]. I explained to [redacted] our story. He responded by shrugging his shoulders. He then opened the box I brought the turtle in, took one look at it and said, theres nothing wrong with this turtle. I then explained that while he MIGHT be right, it is no coincidence that our 7-year-old healthy turtle was dead within 5 days of being introduced to the one we purchased at Petland. He, again, shrugged and snapped there is nothing wrong with this turtle. And then said, so, do you want your money back or.? with a defensive attitude. I said to him that if we were going to get a refund, then I would take it. He asked for the receipt, which I did not have, but I mentioned that we signed the turtle out in the log book they could see in that book that this turtle was just purchased. He snapped well, it doesnt work that way. Feeling defeated, I just replied by saying I wasnt interested in the money, but that I wanted to let them know what happened to us as a result of doing business with Petland and I walked out. Dealing with [redacted] was like talking to a brick wall. While I may have very well been wrong about what I thought happened, his response was completely cold and unprofessional. At the very least, an Im sorry to hear that would have been appreciated. But to be snapped at and responded to with shoulder shrugs and coldness in this circumstance was cringe-worthy.It is very disappointing to know that there are people in the pet care business who do not care about pets. Employees like [redacted] (and in a [redacted] role to boot) represent the Petland brand poorly. Im not sure about the rest of the stores, but in the Kingsbridge location the staff has some horrible attitudes. [redacted] is the only person I can call by name, but I have received sub par customer service at this location many, many times. It was never a huge issue because I always got what I wanted in the end (a product). But in this case, we purchased an animal that resulted in the death of one of our beloved family membersDesired Settlement: My desired settlement is: 1. a health inspection of all the animals being sold at this location2. a written apology 3. a review of the staff and/or reprimanding the assistant [redacted] on duty the afternoon of Sunday, May [redacted], 2014.

Business

Response:

I have reached out to [redacted] regarding her complaint. As I have discussed with her, Petland Discounts will refund her for the full retail value of the turtle she had purchased and returned. At her convenience she may return to the store and speak to Jose, the store [redacted], who will be able to process the refund for her. We do understand that she has concerns regarding the health and care of the animals in the store and we will be having someone inspect the location to make sure all animals are in good health and are properly being cared for. Also, we will review this complaint with the staff and will train them on how to better address a situation like this in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a blue quaker parrot from petland discounts on kingshighway. They assured me I will be getting a certificate in the mail that states the date of birth and the shots administered to the bird after birth. This was a month ago. Today I contacted the main petland office at ###-###-#### and they told me that they don't keep track of when the bird was born and it sounds more like a mill then a breeder business. They said the bird was bred and born in their warehouse and they cannot tell me whether it was given the necessary shots or not. I am concerned for the well being of my pet as well as myself if anything he may have is transferable. He has a tag on his foot but I gave them the number and they told me they can't even look it up.Desired Settlement: I would like to know where my bird came from and if it received all required and necessary shots when he was born. If possible I would like all the paperwork mailed to me as promised.

Business

Response:

Hello,

I spoke with the head of our livestock, and we do not have any of that information to give the customer. I understand the customers desire for the information, and am deeply sorry that we can't provide this information. If an employee in the store told him that we could provide that paperwork, they did so in error. We do not receive vaccination records, or birth certificates from the breeder. We are also under no legal obligation to provide that information to the customer. We can however assure that it was captive breed within the USA. Larger birds that we receive do have such information, but for Quaker parrots and other smaller birds we do not keep this information.

Review: On Severa occasions I have taken my 12yr old son to Petland Discount located at [redacted] to purchase supplies using Petland gift cards purchased for him for celebratory occasions including being an A student. Each time he clerks told him the gift cards cannot be redeemed due to thecard reader being inoperable. There by forcing him to use his small cash savings and taking the joy out of his achievements for receiving the gift cards. It also forces me (parent) to use my cash or credit card. In addition to causing a true inconveience to travel to another Petland. It has happend more than 5 times in a three month period. This appears to be the norm in practice for this Petland retailer. The equipment seems to work well when purchasing the gift cards however; to redeem them is a problem or more than likely a scam by the retailer to receive cash. I have contacted Petland's Custome Service/HR (Christian) and absolutely NO resolve. Due to the possible scam, hassle, and lack of cooperation from customer service/HR and the retailer, I'm rquesting assistance in receiving a refund for the balance of the gift card $12.88, as well as making the public aware of Petlands shady practices.Desired Settlement: A refund for the balance of the gift card $12.88, as well as making the public aware of Petlands shady practices.

Business

Response:

We were having an issue with our gift card system due to the credit card machines switching to accomodate new chip cards. When I spoke to her we told her that the gift cards could be redemmed through our office if she called us while she was at the location to do the purchase. She did not do that, she kept calling days after she had the issue trying to redeem it. I had also spoken to the customer and told her that we would issue her a check for the remaining balance if she mailed the gift card to our corporate office and she did not want to do that. I tried to accomodate her but nothing that we offered was acceptable for her. I'm not sure what else she would like us to do. [redacted] Petland Discounts ###-###-#### (fax) ###-###-####

Review: I recently purchased two Guinea pigs (one Abyssinian and one Peruvian) from the mentioned business on 1/**/16 . Which was a Wednesday. By Saturday 1/**/16 I noticed one of the Guinea pig's eye had discharge and was slightly crusty and closing. I informed Petland on February **, 2016 which was a Monday. The manager Romina (not sure if I spelled that correctly) assured me it was just a cold from going through the transition to a new home. She told me I didn't have to take it to the veterinarian, that Petland would be responsible as it was within their 7 day policy. I informed her I did not want to return the Guinea Pig as my son became attached already. She assured me that I didn't have to, she said if the Guinea pig was ill I would bring it in and they would have a vet look at it at their cost and it would be returned to me following treatment. She said to call her the next day so she could contact someone in charge and figure out what to do. I called on Wednesday 2/*/2016 to be told the discharge was normal, I mentioned he was sneezing, she assured me it was just a cold that he was adjusting, said if the mucus was green then we would be sick and to call back. The next day on 2/*/2016 I called and spoke with her, told her one of the pigs had green diarrhea or vomit, she said to call back the next day at 1pm. I called back, on 2/*/2016 she was not at the store, was told to call back on Monday, I spoke to George who said to take the guinea pigs to the vet and I would not be reimbursed. Left a message for the manager and assistant manager and have not received a call back. I know I will be told the 7 day policy is up and will not be refunded or reimbursed, they have been giving me the run around through out the 7 days. The issue started just three days into my purchase.Desired Settlement: I would like to be refunded the amount paid for the Guinea pigs which was $27.99 each, seeing as I will now incur veterinarian expenses which they said I wouldn't have to pay.

Business

Response:

After speaking with our livestock department, it was brought to my attention that this complaint has already been resolved. The guinea pig is being sent back to our warehouse and being treated by our vet at no cost to the customer.

Review: [redacted] Store- Employee Name [redacted] (older gentlemen)

I have been buying fish, cat and dog supply's for years upon years

Recently a new manager has come in and just made the store an absolute nightmare to shop in.

I have a 125 gallon fish tank that is held with aggressive fish that only eat live feeders.

I have purchased 200 feeders every [redacted] at [redacted] for the last few years

The last 3 times I have gotten them they all died

I told [redacted] this n he laughed

So instead of arguing with him I bought minnows this time instead of goldfish.

Instantly all of them died

So I called [redacted] n told him that this isn't right n that being the manager there has to be something he can do.

I told him I will bring all of them back n he said NO

If you don't like them it's not his problem

Return policy doesn't apply for feeder fish

I have spent thousands of dollars in this store for years n years and this is how I am treated?

This upcoming holiday I have to purchase a 25 gallon tank and stand for my twin nephews and I have to fill it with decoration and fish, normally Petland is where I go.

Not anymore,not with how I have been treatedDesired Settlement: An apology and a Refund would be very nice

Business

Response:

I have reached out to this customer directly to discuss. I am awaiting a call back.