Petland, Inc& Corporately Owned Petland Stores

I am rejecting this response because: first of all we still have not been contacted by pawsitive solutions I have lost track of how long it has been since they said they were supposed to contact us Mrs [redacted] continues to not acknowledge this as well as the fact that they tried to short us on what they owed us therefore not holding up to their end of the warrantyShe also talked about my speculationI don't see how what she did is any differentShe was not personally there when my puppy was checked so for her to say that it was thorough is pure speculationI have been having difficulty getting the vet to send me a signed copy of how my puppy"s vaccination was not done properly but as soon as I do I will send itHowever, his vaccination not being done properly in my opinion shows that MrsOrmsbees speculation is much more unfounded than my ownThis is getting really tiring at this point and the greed of pawsitive solutions as well as their lack of compassion is beyond my comprehensionMrs [redacted] apologized but none of pawsitive solutions actions have showed any sign of remorse

My name is [redacted] and I handle the customer support for PetlandYou submitted a Revdex.com complaint regarding Petland numbered, [redacted] for [redacted] ***.I wanted to let you know that this claim was previously handled by another customer support company, but I have now taken overWe will be issuing a refund of the customer's vet bills in fullI have only received about 75% of the bills and the customer is submitting them this week so that I can fully reimburse herOnce we have all the bills I can submit the response with the corrected amount to be refundedCan you please confirm you received this message? Thanks,

We have spoken with the owner of the Pittsburgh Mills, PA location and he informed us that he has spoken with the customer and will reimburse up to the purchase price of the puppy.Should she have any questions, please contact Alan at the Pittsburgh Mills locationThank you,Petland Inc

I was not provided anything about the dogs breeder until AFTER I purchased the dog The purchase was based on the fact that I was told several times that this puppy was not from a puppy mill This is completely and the sale of the dog was based in a large part becsuse I was told she was NOT from a puppy mill Our family would have never purchased the dog had we known Your employees made a sale for a considerable amount of money based on a lie Petland, as a business, completely lacks any type of moral compass and should be shut down immediately for perpetuapting animal cruelty

To whom it may concern;As previously stated, the store provides a health warranty that provides full coverage for illnesses related to the time at the store at the contracted veterinarianThe customers have been taking the puppy to said veterinarian and the store has been responsible for the puppy’s treatmentThe veterinarian contacted the customer previously and explained that the puppy was able to go home and did not need to be hospitalizedThe customer did not want to pick the puppy up at that timeEventually the customer did pick up the puppy and PAWSitive Solutions left messages for the customer on 10/19/and 10/20/following up on how the puppy was doingThe customer may follow up with the store’s veterinarian for all related care necessary for the puppyA refund will not be granted as the warranty has been followed in fullThanks,