Petland of Columbus - Carriage Place Shopping Center - Franchise

First and foremost, Petland is very sorry to hear about the negative experience the customer has had at our location. We strive to provide quality pets to all of our customers, and provide all documentation to show the origin of the puppies we provide to our customers. This English Bulldog that the...

customer purchased on 5/20/2016 is actually registered with the AKC (American Kennel Club) which is the most sought after and reputable registry. Puppies that are registered through the AKC are able to be provided pedigrees or lineage information (family tree) of their puppy to show who the parents, grandparents, even great grandparents were. The AKC is extremely diligent when processing registration requests and applications through their registry, and is a pure bred registry only, so a mixed breed puppy would not be eligible to be registered through the AKC. The documentation that is provided at the time of purchase is all legitimate and this information can be verified again by the AKC. We are sorry that the customer feels that she was provided falsified documentation. Going to the statement of the puppy coming from a puppy mill, this could not be farther from the truth. Petland does not associate themselves with puppy mills and only uses USDA certified breeders, or hobby breeders that may only have 2-3 breeding females on their grounds at a time. All of our breeders and distributors are inspected randomly and annually to assure all regulation are followed precisely. This puppy came from [redacted] Pet- who has no violations on inspections and have been a reputable source for healthy puppies. The accusations that are on the HSUS website or other websites such as nopetstorepuppies.com do not have valid information, nor do they provide current inspection reports on the facilities. All of this information is provided at the time of purchase as Petland has nothing to hide about our breeders. If the customer should have any additional concerns about her puppy or her purchase she may contact our customer support group PAWsitive Solutions at ###-###-#### and they will gladly assist in answering any and all questions the customer may have about her puppy.

First and foremost we are sorry to hear of the customers concern and apologize for any inconveniences she has had with our location. Mrs. [redacted] had come into the store on 8/4/2016 and decided at that time to purchase a Pomsky puppy. Mrs. [redacted] did not have the full amount of funds needed to process...

the transaction so she was provided the option to pay via a payment plan with IGW and Mariner financing. Her husband Mr. [redacted] had been approved for $3000.00 on Mariner financing but later refused to come in and complete the paperwork. In light of the situation Petland Carriage Place had offered to issue the customer a credit for the amount of the IGW financing towards another puppy once the financing contract was paid off. The customer had agreed to this settlement.  Petland Carriage Place strives to provide the best experience possible for all of our customers and we hope that this issue is resolved as it was a previously agreed upon settlement between the customer and the Petland Carriage Place.

To Whom It may Concern: This letter is in response to the recent complaint initiated by mutual customer, [redacted].  Ms. [redacted] purchased a boxer puppy from Petland Carriage Place on 2/18/2016 using a third party financing company. On this date prior to purchase, Ms. [redacted] opted to apply for...

our financing programs in order to seek approval through one of our partnered financing companies. This application is a broad spectrum application and is used in determining the possibility of approval through any of these companies.  Upon filling out and signing the attached application, Ms. [redacted] consented to a credit check with these affiliated companies. As stated in the application, the signee gives permission to (including but not limited to UCFS) to make whatever inquiries they deem necessary to evaluate the customer’s credit. The customer also agreed to authorize any third party to release whatever information is requested for these purposes. Ms. [redacted] was approved through the Help Card, Petland Credit Card (Comenity bank) and [redacted] finance but only has an active loan through the [redacted] finance company. Although the customer was approved for multiple contracts, the only financial responsibility is towards the finance company that was chosen for her purchase charges.  As this financial information is kept private once a customer has been approved, the customer Ms. [redacted] would be the only person with the ability to contact the other approved institutions directly to cancel or remove any previous inquiries or approvals. Thanks so much!

Mrs. [redacted] had come into the Petland Carriage Place and had chosen to purchase a fawn pug puppy. There was indeed a human error in providing the siblings paperwork to the customer in which the Petland Carriage Place had provided the correct paperwork to the customer after this was noticed. The puppy...

that the customer actually received was priced at $1000 more than what the customer had actually paid for the pug puppy. Petland Carriage Place has attempted to rectify the situation by offering an exchange in which the customer has declined. Petland Carriage place has not asked the customer to provide the additional funds ($1000) that her pug puppy cost due to the mishap. Petland Carriage Place as stated in the warranty paperwork Mrs. [redacted] signed, read, and agreed to provides their puppies solely as companion animals and there is no warranty implied or expressed that this puppy will be able to be used for breeding or showing purposes. Petland Carriage Place strives to provide quality pets to all of their customers and has attempted to rectify the situation with the customer. All signed paperwork can be provided upon request regarding the store warranty for breeding and showing etc.